Customer Success Manager, Strategic

Posted 14 days agoViewed

💎 Seniority level: Manager, 5+ years

📍 Location: United States, Canada

🔍 Industry: Medical Technology

🏢 Company: AcuityMD👥 51-100💰 $45,000,000 Series B 10 months agomHealth Medical Device Information Technology Health Care

🗣️ Languages: English

⏳ Experience: 5+ years

🪄 Skills: Project ManagementSQLBusiness DevelopmentCross-functional Team LeadershipCommunication SkillsCustomer serviceNegotiationPresentation skillsAccount ManagementEmpathyTrainingActive listeningClient relationship managementRelationship managementSales experienceStrategic thinkingCRMChange ManagementCustomer SuccessSaaS

Requirements:

5+ years of experience with deep experience in Customer Success for Enterprise SaaS or in the Medical Technology industry
Able to develop close personal relationships with customers and colleagues through empathy
Patient and active listener
Proactive and self-driven, and bring infectious energy and resiliency
Excellent verbal and written communicator (email & PPT)
Highly organized with ability to multi-task and prioritize different assignments

Responsibilities:

Ensure high user-adoption through effective executive sponsorship, change management, and white-glove trainings
Lead Executive Business Reviews with client executives to communicate value provided by AcuityMD
Generate contract renewals by ensuring client executives and users are seeing value with AcuityMD
Identify and illuminate customer success stories and examples of AcuityMD ROI
Partner with Strategic Program Manager and Account Executives to build growth strategies for your book of business and work with them to secure successful renewals and expansions
Regularly monitor account health and adoption to find opportunities to help customers acquire maximum value from AcuityMD

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