Senior Customer Success Manager, Strategic Accounts

View full description

Requirements:

• Minimum of 7 years in a customer-facing role, ideally in SaaS environments.
• Proven track record of success in managing and growing high-value, strategic accounts.
• Strong analytical and problem-solving skills.
• Excellent communication, relationship management, and presentation skills.
• Experience with customer success methodologies and tools (e.g., Salesforce, Gainsight) a plus.
• Bachelor’s degree required.

Responsibilities:

• Foster strong relationships with clients as the primary point of contact.
• Oversee the implementation and management of client contracts.
• Lead day-to-day execution of client projects in collaboration with the project team.
• Conduct discovery sessions for platform implementation and optimization.
• Conduct assessments of recruitment and enrollment processes.
• Collaborate with internal teams to ensure seamless service delivery.