UserGems

👥 51-100💰 $20,000,000 Series A over 3 years agoArtificial Intelligence (AI)Predictive AnalyticsSaaSMachine LearningSalesMarketing💼 Private Company
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UserGems is an AI-powered sales prospecting solution helping revenue teams dramatically improve their pipeline. We leverage machine learning to identify and surface the most likely buyers, ensuring sales reps focus their efforts on qualified leads. Our platform combines relationship data with key trigger events—like job changes—to provide an always-up-to-date view of ideal customer profiles. This means faster sales cycles, larger deals, and ultimately, increased revenue for our clients. We're a rapidly growing SaaS company making significant headway in the competitive sales intelligence market. Our tech stack includes a robust foundation of technologies such as SPF, SSL, Google Tag Manager, and a Content Delivery Network, ensuring reliable performance and data security. We prioritize a collaborative engineering culture, encouraging innovation and continuous improvement based on direct customer feedback. UserGems fosters a remote-first environment, connecting employees across the Americas and Europe through regular virtual events and global in-person gatherings. We value a diverse and inclusive workplace, where individuals feel empowered to contribute their unique skills and perspectives. Backed by a $20M Series A funding round from leading investors like Craft Ventures and Tiger Global, we're poised for continued growth and expansion. We're a data-driven organization that values results. Our customers see significant ROI, which is reflected in their high satisfaction rates and positive reviews on platforms such as G2. Join our team and be part of a company that’s changing the landscape of sales prospecting.

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🔥 Sr. Data Scientist
Posted 24 days ago

🧭 Full-Time

🔍 Software Development

  • Proven 5+ years experience in Data Science preferably with focus in NLP and LLMs.
  • Background in Computer Science, Physics, Mathematics, or related quantitative fields.
  • Proven ability of developing AI based features and bringing them into scalable products.
  • Excellent software development skills: fluent with Git, testing, REST api, Docker etc.
  • Ability to work fully remote.
  • Create complex agentic AI systems using LLM, RAGs. Our focus is on the quality of such systems.
  • Design, develop, and implement machine learning models and algorithms for predictive analytics and pattern recognition.
  • Conduct end-to-end analysis of large and complex datasets to extract valuable insights.
  • Collaborate with engineering teams to deploy models into production and optimize performance.
Posted 24 days ago
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🔥 Customer Success Manager
Posted about 1 month ago

📍 Americas, Europe

🔍 Customer Success

  • 2-4 years experience working in Customer Success with a demonstrated track record of success and consistently hitting your metrics
  • At least 1 year of experience working with Salesforce
  • Comfortable leading “business value” and “ROI” conversations, and navigating through multiple decision makers in an organization
  • Demonstrated the ability to communicate across various channels (phone, e-mail, social, etc.)
  • Owned the renewal process for your book of business and have been a top performer for retention and growth on your team
  • Thrive in a high-growth environment, and are self-motivated with an entrepreneurial spirit
  • Excellent at time management and prioritization
  • CS Software such as Catalyst (we use), Gainsight etc. experience is a plus
  • Overall accountability for your customers’ success, which includes adoption, retention, and overall satisfaction
  • Own the renewals process and identify upselling opportunities
  • Drive product adoption and change management projects with our customers to help them hit their strategic goals
  • Establish a relationship of trust as a strategic advisor with each customer, especially at VP and C-levels
  • Use UserGems to measure customer adoption and ROI for customers
  • Partner with marketing to develop content and materials to increase customer adoption of UserGems (for example: playbooks, templates, customer stories)
  • Serve as the voice of customers internally by providing customer feedback to engineering, marketing, and sales

SalesforceCommunication SkillsCustomer serviceWritten communicationProblem-solving skillsAccount ManagementClient relationship managementCRMChange ManagementCustomer SuccessSaaS

Posted about 1 month ago
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📍 Americas and Europe

🧭 Full-Time

🔍 Software Development

  • Demonstrated track record of success in consistently hitting your quota
  • Demonstrated the ability to communicate across various channels (phone, e-mail, social selling, etc.)
  • Comfortable leading “business value” and “ROI” conversations
  • Thrive in a high growth environment, are self-motivated with an entrepreneurial spirit
  • Experience selling to sales or marketing leaders a plus
  • Comfortable selling to VP and above, and comfortable navigating through multiple decision makers in an organization
  • Firm grasps on SaaS sales best practices
  • Successfully coached and developed other AEs successfully
  • Manage the sales cycle from prospecting to close
  • Clearly articulate and demonstrate our value proposition, and influence buying decisions
  • Own the entire buyer relationship and build your book of business
  • Sell to buyers that are just like you - sales and marketers
  • Partner with the marketing team to effectively target accounts - top, middle, bottom of the funnel - to close deals quicker. Sales and marketing get along very well here - both are measured by revenue.

Business DevelopmentAnalytical SkillsCollaborationNegotiationAccount ManagementRelationship managementSales experienceCustomer SuccessSaaS

Posted 3 months ago
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