UserGems

👥 51-100💰 $20,000,000 Series A over 3 years agoArtificial Intelligence (AI)Predictive AnalyticsSaaSMachine LearningSalesMarketing💼 Private Company
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UserGems is an AI-powered sales prospecting solution helping revenue teams dramatically improve their pipeline. We leverage machine learning to identify and surface the most likely buyers, ensuring sales reps focus their efforts on qualified leads. Our platform combines relationship data with key trigger events—like job changes—to provide an always-up-to-date view of ideal customer profiles. This means faster sales cycles, larger deals, and ultimately, increased revenue for our clients. We're a rapidly growing SaaS company making significant headway in the competitive sales intelligence market. Our tech stack includes a robust foundation of technologies such as SPF, SSL, Google Tag Manager, and a Content Delivery Network, ensuring reliable performance and data security. We prioritize a collaborative engineering culture, encouraging innovation and continuous improvement based on direct customer feedback. UserGems fosters a remote-first environment, connecting employees across the Americas and Europe through regular virtual events and global in-person gatherings. We value a diverse and inclusive workplace, where individuals feel empowered to contribute their unique skills and perspectives. Backed by a $20M Series A funding round from leading investors like Craft Ventures and Tiger Global, we're poised for continued growth and expansion. We're a data-driven organization that values results. Our customers see significant ROI, which is reflected in their high satisfaction rates and positive reviews on platforms such as G2. Join our team and be part of a company that’s changing the landscape of sales prospecting.

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📍 LATAM

🔍 Software Development

  • 3-5+ years of relevant experience at a startup or Salesforce consulting firm
  • Salesforce Admin experience is required (certifications are a plus)
  • You should be comfortable building Flows, working with integrations, and working on lead management and routing projects
  • You are organized, detail-oriented, naturally curious, and a thoughtful communicator
  • You’re an expert project manager, skilled at setting realistic timelines, and holding all parties accountable
  • You have a track record of advancement and taking on increased responsibility
  • You have some customer service, sales, or training experience
  • You’re very comfortable working with executive teams
  • You’re an expert at driving organizational change to encourage desired user behavior and engagement
  • Join pre-sales virtual meetings as a technical expert to demonstrate our products, design solutions specific to our prospects’ tech stacks, and answer technical questions
  • Own post sales relationship from kick-off, implementation calls/processes, training & enablement and achieving adoption metrics
  • Identify new ways to optimize our prospect, customer, and employee experience based on your own observations, data discovery, and user research
  • Collaborate with the UserGems product team to resolve prospect and customer issues, collate and prioritize feedback, and assist with our roadmap and product design, especially as it relates to Salesforce and HubSpot
  • Own the strategic rollout of UserGems at accounts and ensure that program tactics align with customer goals/objectives
  • Decrease time to value for UserGems customers. Identify ways to streamline the onboarding process and create/hold customers accountable to timelines.
  • Own initial adoption metrics and ensure customers hit a stable state of usage & performance before handing off to a customer success account manager.
  • Openly challenge customers to follow UserGems best practices
  • Openly challenge the way that we do things and create change within the organization; make recommendations to marketing, sales, CS, and product leadership on our business processes and prioritization
  • Become re-engaged with active customers where appropriate for items like: Implementing new signals, Customizing AI generated messaging, Re-implementation of customers, Setting up AISDR functionality, Project planning w/ low adopters

Project ManagementSQLHTMLSalesforceCommunication SkillsCollaborationProblem SolvingAgile methodologiesRESTful APIsOrganizational skillsAccount ManagementTrainingJSONStrong communication skillsSales experienceLead GenerationTechnical supportCRMScriptingData managementCustomer supportCustomer Success

Posted about 1 month ago
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🔥 Senior Java Software Engineer
Posted about 1 month ago

📍 Austria

🔍 Software Development

  • You have a degree in computer science or similar work experience working as a Java software engineer, Java architect, or Java developer
  • You have at least three years of work experience in Java development
  • You have expert knowledge of Java coding and development
  • You are highly proficient in reading, writing, and understanding the English language
  • You have excellent software troubleshooting skills
  • You are self driven, proactive and like to take on a lot of responsibility
  • You have the ability to manage projects
  • You have a passion for working with technology products and solving customer needs
  • You thrive in a fast-paced, high-performance team environment
  • Be part of the data aggregation and analytics team.
  • Work together with an experienced development team to create high-quality applications that meet the needs of the user.
  • Participate in all stages of the software product development life cycle. This may include analyzing system and user requirements, designing software flowcharts, writing clean Java code, troubleshooting bugs, and running tests to improve system functionality.
  • Analyze system and user requirements for the software product.
  • Propose, design, and implement solutions to improve the stability, quality, and reliability of systems.
  • Understand our tech stack, development philosophies, and workflows and propose changes as needed.
  • Design system integrations and project workflows.
  • Write clean and scalable Java code.
  • Create and prioritize development tasks.
  • Test and debug software applications.
  • Validate the functionality and security of the application.

AWSBackend DevelopmentDockerPostgreSQLSoftware DevelopmentAgileJavaKubernetesRabbitmqSpring BootJava SpringREST APIMicroservicesSoftware EngineeringDebugging

Posted about 1 month ago
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🔥 Sr. Data Scientist
Posted 2 months ago

📍 Austria

🧭 Full-Time

🔍 Software Development

  • Proven 5+ years experience in Data Science preferably with focus in NLP and LLMs.
  • Background in Computer Science, Physics, Mathematics, or related quantitative fields.
  • Proven ability of developing AI based features and bringing them into scalable products.
  • Excellent software development skills: fluent with Git, testing, REST api, Docker etc.
  • Create complex agentic AI systems using LLM, RAGs.
  • Design, develop, and implement machine learning models and algorithms for predictive analytics and pattern recognition.
  • Conduct end-to-end analysis of large and complex datasets to extract valuable insights.
  • Collaborate with engineering teams to deploy models into production and optimize performance.

AWSDockerPythonSoftware DevelopmentSQLApache AirflowCloud ComputingData AnalysisGitMachine LearningData scienceREST API

Posted 2 months ago
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📍 Americas, Europe

🧭 Full-Time

🔍 Customer Success

  • 2-4 years experience working in Customer Success with a demonstrated track record of success and consistently hitting your metrics
  • At least 1 year of experience working with Salesforce
  • Comfortable leading “business value” and “ROI” conversations, and navigating through multiple decision makers in an organization
  • Demonstrated the ability to communicate across various channels (phone, e-mail, social, etc.)
  • Owned the renewal process for your book of business and have been a top performer for retention and growth on your team
  • Thrive in a high-growth environment, and are self-motivated with an entrepreneurial spirit
  • Excellent at time management and prioritization
  • Overall accountability for your customers’ success, which includes adoption, retention, and overall satisfaction
  • Own the renewals process and identify upselling opportunities
  • Drive product adoption and change management projects with our customers to help them hit their strategic goals
  • Establish a relationship of trust as a strategic advisor with each customer, especially at VP and C-levels
  • Use UserGems to measure customer adoption and ROI for customers
  • Partner with marketing to develop content and materials to increase customer adoption of UserGems (for example: playbooks, templates, customer stories)
  • Serve as the voice of customers internally by providing customer feedback to engineering, marketing, and sales

SalesforceCommunication SkillsCustomer serviceWritten communicationProblem-solving skillsAccount ManagementClient relationship managementCRMChange ManagementCustomer SuccessSaaS

Posted 3 months ago
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📍 Americas, Europe

🧭 Full-Time

🔍 Software Development

  • Demonstrated track record of success in consistently hitting your quota
  • Become a trusted resource for your prospects, customers, and teammates
  • Demonstrated the ability to communicate across various channels (phone, e-mail, social selling, etc.)
  • Comfortable leading “business value” and “ROI” conversations
  • Thrive in a high growth environment, are self-motivated with an entrepreneurial spirit
  • Comfortable selling to VP and above, and comfortable navigating through multiple decision makers in an organization
  • Firm grasps on SaaS sales best practices
  • Successfully coached and developed other AEs successfully
  • Manage the sales cycle from prospecting to close
  • Articulate and demonstrate our value proposition, and influence buying decisions
  • Own the entire buyer relationship and build your book of business
  • Sell to buyers that are just like you - sales and marketers
  • Partner with the marketing team to effectively target accounts - top, middle, bottom of the funnel - to close deals quicker. Sales and marketing get along very well here - both are measured by revenue.

Business DevelopmentAnalytical SkillsCollaborationNegotiationAccount ManagementRelationship managementSales experienceCustomer SuccessSaaS

Posted 4 months ago
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