Senior Customer Success Manager, Mid-Market

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Requirements:

• 5+ years in Customer Success or Account Management within a B2B SaaS environment.
• Proven track record of meeting and exceeding revenue goals.
• Expertise in managing the entire customer lifecycle and handling complex renewals.
• Background in contract management and negotiation.
• Demonstrated executive presence and strategic acumen.
• Precise communication skills with conflict resolution abilities.
• Ability to leverage data for decision-making.
• Flexibility to adapt to changing priorities.
• Strong decision-making abilities.
• Experience or interest in PR or journalism is helpful.

Responsibilities:

• Serve as a primary contact for Muck Rack’s mid-market segment to grow a book of business.
• Achieve revenue goals and meet activity requirements.
• Meet with customers to provide product expertise and share best practices.
• Oversee the customer lifecycle from post-sale to renewal.
• Manage customer feedback and influence product roadmap.
• Source new contacts and communicate value proposition.
• Negotiate contracts for long-lasting customer relationships.
• Build a strong network of communications professionals.