Muck Rack

👥 251-500💰 $180,000,000 Series A over 2 years agoInformation Services Public Relations Media and Entertainment Journalism SaaS Software💼 Private Company

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Muck Rack is a technology-driven company focused on providing tools and solutions for public relations and media professionals, enabling them to track and manage their media coverage efficiently.

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Jobs at this company:

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🔥 Senior Product Designer

Posted 7 days ago

🧭 Full-Time

💸 126000.0 - 135000.0 USD per year

🔍 SaaS platform for public relations and communications

🔧 Requirements

5+ years of experience in Product Design, with a track record of shipping B2B or SaaS applications in an Agile environment
Expertise across core UX disciplines, especially interaction design, visual design, and accessibility best practices
Experience leading end-to-end design on cross-functional teams, from discovery through delivery
A portfolio that showcases strategic thinking, polished interfaces, systems-level design, and clear outcomes
Proven ability to balance user needs, business goals, and technical constraints, even in ambiguous or fast-paced environments
Strong communication and facilitation skills, with a collaborative, low-ego approach to problem solving
Experience working with and contributing to design systems, and comfort designing at scale
A bachelor’s degree in a design-related field or equivalent practical experience

💡 Responsibilities

Lead the end-to-end design process for a key product area—from discovery and concepting through high-fidelity mockups, prototyping, and delivery of user-centered, accessible, and impactful experiences, balancing iteration with execution to deliver thoughtful, timely solutions
Use qualitative and quantitative data, along with user research, to inform and iterate on your work; define and track UX success metrics for your Agile team
Collaborate closely with Product, Engineering, Data Science, Research, and Customer Experience to shape product strategy, define problems, align on priorities, and deliver scalable, validated solutions
Facilitate solution workshops and cross-functional discussions to surface opportunities, challenge assumptions, and drive alignment
Actively identify risks, remove blockers, and continuously improve product development processes, team practices, and design quality
Contribute to and advance our design system, promoting consistency, efficiency, and accessibility across the platform

Posted 7 days ago

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🔥 Pooled Customer Success Manager, SMB

Posted 9 days ago

🧭 Full-Time

💸 55000.0 - 70000.0 USD per year

🔍 SaaS

🔧 Requirements

1+ years in a customer-facing role such as customer success, support, service or sales, preferably in a B2B SaaS environment
Proven ability to manage high volumes of tasks or customers while staying organized and efficient
Experience using CRMs like Salesforce and automation tools to streamline work.

💡 Responsibilities

Lead critical activities such as onboarding, escalations, training resource delivery, risk mitigation, and renewals for a shared customer book of business
Handle customer cases assigned via a round-robin system, ensuring timely responses and resolution while maintaining high-quality outcomes
Proactively share relevant resources and insights to help customers maximize value and engagement and help mitigate risk

Posted 9 days ago

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🔥 Accounts Receivable Specialist

Posted 9 days ago

🧭 Full-Time

💸 30.0 - 33.0 USD per hour

🔍 Public Relations and Communications

🔧 Requirements

2 years experience with customer collections
Minimum 1 year of experience with a Revenue Recognition billing platform (Maxio strongly preferred; Chargebee or similar software also acceptable)
Experience with SalesForce CRM
Experience with customer vendor portal (Coupa, Tungsten, Ariba etc)
Strong communication skills with both internal and external stakeholders
Understanding of basic accounting principles and financial processes
Excellent attention to detail
Strong analytical and problem-solving skills
Effective communication and interpersonal skills
Ability to work independently and remotely
Commitment to meeting deadlines and achieving targets
Prioritizing and managing multiple responsibilities

💡 Responsibilities

Transaction processing and invoices billing through our billing platform
Following up on past due invoices for payment, resolving disputes
Manage AR email inbox to follow up for customer payments/customer inquiries
Manage requests from internal team (CSM/AE) for billing updates/customer information
Research and resolve invoice discrepancies and issues
Provide support for month end close process
Collaborate with the team and assist with all Account Receivable functions

Posted 9 days ago

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🔥 Senior Manager, Customer Support

Posted 10 days ago

📍 United States

🧭 Full-Time

💸 105000.0 - 115000.0 USD per year

🔍 SaaS

🔧 Requirements

6+ years of experience in customer support, including 3+ years managing people, ideally in a B2B SaaS environment
You’ve worked with or directly managed a BPO partner, and you’re confident overseeing remote and distributed teams
You bring hands-on experience in email/chat support, and are familiar with Salesforce, Zendesk, Intercom, and QA tools/processes
You’ve successfully led or contributed to the implementation of AI, automation, or tooling in a support organization
You’re a strong cross-functional partner and an operator who can move quickly from strategic to tactical work
You lead with empathy, communicate clearly, and enjoy helping others succeed

💡 Responsibilities

Manage and mentor Associate Managers, with a focus on coaching, career development, performance management, and morale
Own our relationship with BPO partners (e.g., PartnerHero), ensuring performance, accountability, and alignment with Muck Rack’s support standards
Lead and evolve the Solutions Support function (supporting internal go-to-market teams), ensuring it delivers strategic value as we scale
Evaluate and implement AI-driven support enhancements (e.g., The Loops), including tool deployment, workflows, and usage strategies
Drive continuous improvement in workflows, escalations, and quality assurance through data analysis, feedback loops, and systems thinking
Partner with teams including Product, Product Ops, CSM, Sales, and Onboarding to improve support impact across the customer journey
Help define and support career progression for support team members including specialization and cross-functional transitions

LeadershipPeople ManagementQASalesforceCross-functional Team LeadershipCustomer serviceMentoringCoachingStrategic thinkingCustomer supportCustomer SuccessSaaS

Posted 10 days ago

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🔥 Contract Attorney

Posted 20 days ago

🧭 Full-Time

💸 85000.0 - 100000.0 USD per year

🔍 SaaS

🔧 Requirements

At least 1 year of experience in contract review, drafting, and negotiations(In house preferred not required)
JD from an accredited law school and admission to a State Bar
Ability to manage multiple competing priorities simultaneously, work efficiently under pressure, seek appropriate supervisory input where needed, and consistently meet tight deadlines
Strong analytical, drafting, and negotiation skills (both verbally and written)
Demonstrated success building relationships and working across functional lines (sales, legal, operations, service, implementation, etc.) to achieve results
Strong organizational skills and ability to be flexible and self-directed in a fast-paced environment as well as under the supervision of Associate Counsel
Strong ethics, integrity, and values including ability to maintain confidentiality with respect to agreement contents and other highly sensitive business matters and projects required
Strong attention to detail and accuracy
Ability to be agile and learn systems
An understanding of finance/invoicing/insurance

💡 Responsibilities

First round review contract drafting, review, and negotiations
Develop an understanding of Muck Rack's internal processes and procedures, products, and services to develop contract templates and ensure contract compliance
Maintain an understanding of Muck Rack's contract templates, contracts policy, legal risk and liability, and company position on multiple matters
Assist the Legal Department with management of contract templates, contract change control process, and related correspondence requiring legal input
Collaborate with internal departments for the entire contract lifecycle ensuring timely review, approval, negotiation, contract close-out, extensions, renewals, or variations of agreements

Posted 20 days ago

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🔥 Solutions Consultant, Media Intelligence

Posted 23 days ago

📍 United States

🧭 Full-Time

💸 110000.0 - 120000.0 USD per year

🔍 Media Intelligence

🔧 Requirements

3+ years of B2B sales experience, preferably in software, services, or SaaS
Prior experience in media monitoring, analytics, or PR tech strongly preferred
Familiarity with KPIs and success metrics commonly used by PR or communications teams
Experience using CRM tools such as HubSpot, Salesforce, or similar platforms
Strong communication and presentation skills, with the ability to tailor messaging to diverse audiences
Skilled at storytelling and clearly explaining complex ideas
Confident analyzing data and connecting insights to customer needs and outcomes
Self-motivated and able to work independently in a fast-paced, remote environment

💡 Responsibilities

Serve as a media intelligence subject-matter expert during the sales process, supporting Account Executives and Customer Success Managers
Collaborate cross-functionally with Sales, RevOps, Marketing, and Customer Success to ensure prospects fully understand the value of our media solutions
Assist in qualifying opportunities and aligning client needs with our offerings
Deliver tailored demos, technical walkthroughs, prepare sample briefs and presentations that speak directly to client challenges
Support RFP responses, custom proposal creation, and technical documentation as needed
Use CRM tools like HubSpot or Salesforce to track activity and collaborate with sales team members
Providing a comprehensive update and commentary on monthly sales performance, short- to medium-term forecasts, and progress against the sales strategy, while recommending any adjustments for approval

SQLData AnalysisSalesforceCommunication SkillsCustomer serviceRESTful APIsPresentation skillsReportingClient relationship managementSales experienceData visualizationCRMCustomer SuccessSaaS

Posted 23 days ago

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🔥 Senior Frontend Engineer

Posted 29 days ago

📍 United States, Canada

🧭 Full-Time

💸 140000.0 - 170000.0 USD per year

🔍 Software Development

🔧 Requirements

5+ years of professional experience as a frontend software engineer, focused on frontend architecture, performance and profiling, design systems, and testing frameworks
Proficiency with modern frontend JavaScript frameworks like Vue.js or React
Proficiency with vanilla HTML, CSS, and JavaScript
Experience with Django or a similar web framework
Experience with modern testing frameworks like Jest
Experience with monitoring and observability tools like Sentry
Experience with analytics tools like PostHog

💡 Responsibilities

Work closely with design, engineering, and product to ensure our customers have features essential to their growing needs.
Contribute to small and large technical projects across the application, while collaborating with other application teams.
Play a key role in shaping our engineering culture and processes.

Software DevelopmentDjangoElasticSearchFrontend DevelopmentHTMLCSSJavascriptJestVue.JsRESTful APIsSaaS

Posted 29 days ago

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🔥 GTM Systems Analyst

Posted about 1 month ago

📍 US

🧭 Full-Time

💸 80000.0 - 95000.0 USD per year

🔍 SaaS

🔧 Requirements

2–4+ years in GTM Operations, Revenue Operations, or Sales Systems, with project or product management experience
Hands-on with Salesforce (Sales and Service Cloud), Outreach, Gong, and other GTM tools
Strong execution, organizational skills, and attention to detail
Process-oriented with a systems-thinking mindset
Comfortable working cross-functionally, navigating ambiguity, and adapting in fast-paced environments
Familiar with project tracking and automation tools (e.g., Asana, Notion, Jira, integration platforms)
Collaborative, emotionally intelligent, and interested in growing into a product owner role

💡 Responsibilities

Maintain and optimize GTM tools including Salesforce, Outreach, and Gong
Manage user provisioning, access, licenses, and system syncs
Monitor data quality and tool performance across the stack
Drive tooling and process improvement projects from scoping to rollout
Align cross-functional teams on requirements, timelines, and delivery
Document business needs, system configurations, and process changes
Identify and resolve workflow bottlenecks with scalable, tech-enabled solutions
Translate business needs into system enhancements that improve productivity and data integrity
Support change management through documentation, training, and frontline troubleshooting
Partner with Enablement and Comms to ensure successful adoption of new capabilities

Project ManagementSQLData AnalysisSalesforceCI/CDChange ManagementCustomer Success

Posted about 1 month ago

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🔥 Senior Product Manager PRM, Reporting & Insights

Posted about 1 month ago

📍 United States, Canada

🧭 Full-Time

💸 131000.0 - 145000.0 USD per year

🔍 SaaS platform for public relations and communications professionals

🔧 Requirements

4+ years product management, or equivalent professional SaaS experience in customer success, UX research, product operations, product marketing, or data analytics roles
Proficiency in contributing to product development teams, from solution requirements to execution, and asynchronously breaking down product and technical requirements. Past experience with hybrid or distributed teams is a plus
Experience in using product development tools (ex. JIRA, Shortcut or Linear), navigating product analytics (ex. Heap, Pendo), and collaborative tools (ex. Miro, FigJam, LucidCharts, etc.)
Experience making sound and challenging prioritization decisions, and getting buy-in from all stakeholders related to that decision.
Experience working on a reporting suite of tools in some capacity, understanding the complexities of data visualizations, building effective dashboards, underlying data cleanliness, and more
Strong self-management practices with attention to detail
Experience partnering strongly with customer success teams, and building up a strong knowledge of key pain points and opportunities
Ability to distill business needs to support the product to meet those needs
Experience working on a complex, data-rich platform
Familiar with SQL queries with exploratory data analysis
Experience performing quality assurance (QA) testing to evaluate functionality and catch issues before they reach production

💡 Responsibilities

Partner with product leadership to establish, validate, and sell a strategy for Reporting & Insights at Muck Rack, ensuring customers can effectively report on their coverage
Project manage all Reporting & Insights projects, from scope to release, partnering with UX, go-to-market, product marketing, and revenue stakeholders
Explore innovative solutions for a market that’s ripe for innovation, advocating for new possible approaches to old PR problems, and demonstrate an openness for leveraging AI to shape workflows in ways that provide clear value
Identify, track, and report back on key product health metrics to showcase the effectiveness of our roadmap and build decisions, and prioritize necessary follow-up work to close gaps
Write clear requirements, and acceptance criteria to ensure tech teams have the clarity they need to deliver high quality outcomes for users and internal stakeholders
Maintain the day-to-day backlog with the engineering teams, ensuring all tickets are prioritized and planned to meet targeted milestones
Inform and manage project plans on more major projects to ensure cross-functional dependencies are known and tracked, and define and track progress against project OKRs
Communicate effectively with team members and key stakeholders to achieve project goals and to identify and mitigate risks as they arise
Analyze and monitor qualitative and quantitative data on Muck Rack to identify product opportunities or gaps that help us to develop world-class user experiences

Project ManagementSQLData AnalysisProduct ManagementQAJiraProduct OperationsCross-functional Team LeadershipProduct DevelopmentProduct AnalyticsReportingData visualizationStakeholder managementCustomer SuccessSaaS

Posted about 1 month ago

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🔥 Staff Accountant

Posted about 2 months ago

📍 United States

🧭 Full-Time

💸 75000.0 - 80000.0 USD per year

🔍 SaaS

🔧 Requirements

2+ years of accounting experience, including at least 1 year in a public accounting role
1 year of operational accounting experience, such as accounts payable, cash application, or general ledger accounting
Bachelor’s degree in accounting or finance
On track to be CPA certified strongly preferred
Experience working with NetSuite (or comparable ERP systems) and accounts payable platforms
Exposure to vendor management and cash management
Self-motivated and able to work under pressure, dependable with deliverables and deadlines
Excellent problem-solving skills and high level of attention to detail

💡 Responsibilities

Assist with timely and accurate month-end close, including journal entries, reconciliations, and financial reporting
Support the Accounts Payable (AP) process from end to end — including invoice intake, coding, approvals, and payments
Assist with the day-to-day management of the AP platform (e.g., Airbase, Coupa Tipalti, or similar), helping to maintain workflows and troubleshoot issues as needed
Oversee cash application and monthly cash reconciliations
Assist in expense reimbursement processing and ensure proper recording and reconciliation
Identify opportunities for process improvement and efficiency
Work cross-departmentally to troubleshoot and provide guidance when requested
Participate in corporate compliance functions including financial statement audit, tax and other items as needed

Microsoft ExcelAccountingAttention to detailComplianceProblem-solving skillsFinancial analysisBookkeeping

Posted about 2 months ago

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