Muck Rack

Muck Rack is a technology-driven company focused on providing tools and solutions for public relations and media professionals, enabling them to track and manage their media coverage efficiently.

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🏢 Lucid Software

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🔥 Senior Product Analyst

Posted 2024-11-19

📍 US & Canada

🧭 Full-Time

💸 110000 - 126000 USD per year

🔍 SaaS (Software as a Service)

5+ years of experience in a product analytics or similar role, with a proven track record of driving product improvements through data insights.
Advanced proficiency in Snowflake, Python, and SQL (knowledge of data engineering principles is a plus).
Strong understanding and experience with product analytics tools such as PostHog, Heap, Amplitude, Mixpanel, and Google Analytics.
Expertise in data visualization tools like Tableau, Looker, Observable, or Power BI.
Strong knowledge of statistical analysis techniques.
Ability to thrive in a fast-paced environment, manage multiple projects simultaneously, and meet tight deadlines.
Exceptional communication skills—both verbal and written—capable of translating complex data into clear, actionable insights.

Develop key product metrics and dashboards that reflect product health, user engagement, user value realization, and feature performance.
Use platforms like PostHog, Heap, Amplitude, Mixpanel, and Google Analytics to track and analyze user behavior, funnel performance, and customer journey insights.
Collaborate with cross-functional teams (Product, Engineering, Marketing, Customer Success) to ensure data-driven decisions are embedded in our product development process.
Lead and conduct end-to-end exploratory data analysis (EDA) to uncover trends, identify insights, and solve product challenges using large and complex datasets.
Build and manage analytics workflows using Snowflake, Python, SQL, and additional tools as needed to ensure data accuracy and accessibility.
Deliver clear and compelling data visualizations, reports, and presentations to Leadership and other stakeholders, translating insights into actionable business recommendations.
Drive continuous improvement in analytics processes, tools, and methodologies to increase efficiency and effectiveness.

PythonSQLData AnalysisSnowflakeGoogle AnalyticsTableauProduct DevelopmentProduct AnalyticsData analysisData engineeringGoCommunication Skills

Posted 2024-11-19

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🔥 Product Manager, Applications

Posted 2024-11-16

📍 US & Canada

🧭 Full-Time

💸 126000 - 140000 USD per year

🔍 Public Relations Management (SaaS)

2+ years in product management or related SaaS experience.
Proficiency with product development tools (e.g., JIRA, Shortcut).
Experience in product analytics tools (e.g., Heap, Pendo).
Experience with collaborative tools (e.g., Miro, FigJam).
Quality assurance testing experience.
Strong self-management and attention to detail.
Ability to distill business needs into product requirements.
Experience with complex data-rich platforms.
Familiarity with SQL for data analysis.

Write clear requirements and acceptance criteria for tech teams.
Maintain the day-to-day backlog with engineering teams.
Advocate for and manage tech projects related to component libraries and design systems.
Inform and manage project plans to track cross-functional dependencies.
Communicate effectively with team members and stakeholders.
Define metrics to assess the health of the product area.
Analyze and monitor usage data to improve user experiences.

SQLData AnalysisProduct ManagementQAJiraProduct OperationsProduct DevelopmentProduct AnalyticsData analysisAttention to detail

Posted 2024-11-16

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🔥 Manager, Sales Development

Posted 2024-11-07

📍 US

🧭 Full-Time

💸 95000 - 130000 USD per year

🔍 Public Relations and Communications

2-4 years of professional experience in a B2B SaaS environment.
At least 1-2 years of people management or closing experience.
A history of consistently hitting/exceeding goals.
Experience with outreach/multi-touch sales sequences.
Passion for coaching and mentoring.
Understanding of the PR industry/market and Muck Rack's product.
Familiarity with Salesforce, Outreach, LeadIQ, and/or Sales Navigator preferred.

Manage and coach SDRs on prospecting tactics, organizational skills, objection handling, and various sales technologies.
Analyze team and individual metrics to maximize efficiency and productivity.
Plan and execute 1:1 meetings, morning stand-ups, and weekly team meetings.
Conduct performance evaluations and implement meaningful improvement plans.
Aid in hiring efforts, including interviewing and providing an optimal candidate experience.
Partner with Sales Leaders, Revenue Operations, and Marketing to optimize SDR processes.

LeadershipPeople ManagementSalesforceCommunication SkillsMentoringOrganizational skillsTime ManagementCoaching

Posted 2024-11-07

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🔥 Customer Success Manager, Mid-Market

Posted 2024-10-23

📍 US

🧭 Full-Time

💸 70000 - 90000 USD per year

🔍 SaaS for public relations and communications

1-3 years in Customer Success or Account Management within a B2B SaaS environment.
Proven track record of exceeding revenue goals.
Expertise in overseeing entire customer lifecycle and managing renewal cycles.
Background in contract management and negotiation.
Strong communication skills to address customer concerns.
Ability to leverage data for decision making.
Flexibility to adapt to changing priorities.
Experience or interest in PR or journalism is beneficial.

Serve as primary contact for mid-market segment, managing business valued at $1.7 - $2 million annually.
Achieve revenue goals and meet activity requirements consistently.
Conduct virtual and in-person meetings for product expertise and strategic recommendations.
Oversee customer lifecycle from post-sale to renewal.
Manage feedback and deliver insights to influence the product roadmap.
Source new contacts and communicate value propositions.
Negotiate contracts for growing customer relationships.
Immerse in public relations industry to build a network.

LeadershipBusiness DevelopmentData AnalysisPeople ManagementCross-functional Team LeadershipBusiness developmentData analysisCommunication SkillsAnalytical SkillsCollaborationNegotiation

Posted 2024-10-23

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🔥 Outbound Sales Development Representative

Posted 2024-09-20

📍 US

💸 $53,000 - $68,000+ per year

🔍 SaaS, Public Relations

At least 1 year of experience working in SaaS as a sales development representative OR 1 year of professional experience in a PR role.
Sales-oriented mindset, innate curiosity, and a love for building relationships with new people.
Excellent writing skills, with strong attention to detail and the ability to write creative, personalized emails to prospects and to communicate clearly and concisely with team members.
Strong phone presence, with a natural ability to connect and engage with potential customers and develop rapport quickly.
Ability to multitask and manage multiple projects in a fast-paced start-up environment.
Highly accountable and self-motivated with a growth mindset that keeps you open to feedback and coaching.
A proven track record with learning new tools and technologies quickly—we use Google Apps, Salesforce (or Hubspot), Slack, Chili Piper, and LeadIQ.

Prospect leads via email and phone to schedule meetings in order to meet and exceed an established quota.
Manage and overcome objections from potential buyers.
Establish efficient systems to reach out to companies in a creative way.
Track PR industry news to identify outreach opportunities.
Organize and assign leads through Muck Rack’s CRM, while maintaining accurate records, activities, and reports.
Propose creative ways to engage target accounts using Muck Rack’s proprietary tools.
Perform A/B testing on different outreach campaigns to gather data for sales enablement.

Business DevelopmentBusiness developmentCommunication SkillsAnalytical SkillsCollaborationMicrosoft ExcelMultitasking

Posted 2024-09-20

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🔥 Instructional Designer, Customer Education

Posted 2024-09-13

📍 US & Canada

💸 $79,000 - $95,000 per year

🔍 SaaS, Public Relations and Communications

At least 2 years of experience in instructional design at B2B SaaS companies.
2+ years experience using course authoring and video/audio design tools (Articulate 360, Adobe Illustrator, and TechSmith Camtasia preferred).
Experience with incorporating multiple media elements into learning programs, including audio, video, animation, simulation, and self-developed graphics.
Knowledge of adult learning principles and needs assessment techniques.
Ability to work autonomously and a desire to own projects from start to finish.
Ability to analyze training needs for revenue professionals and a proven track record of creating training that leads to measurable and observable business outcomes.
Data-driven with a passion to uncover how our customers learn and retain information most effectively.
Great communicator with strong collaboration and project management skills - you’re excited to work with internal stakeholders and able to understand and explain technical features in terms of the value they provide to customers.
Deep empathy for the challenges and motivators for those working in public relations and communications.
Appetite to learn the latest technologies and techniques required to build best-in-class digital education solutions.
Direct experience working with major LMS systems (Skilljar a plus).

Work alongside Go-To-Market Enablement and Customer Education team members to analyze training needs for our customers.
Develop exciting learning experiences through a unified content strategy and provide a continuous learning path of relevant and impactful education that benefit GTM teams and Muck Rack customers.
Create L&D assets (e.g. courses, videos, webinars, product simulations, etc.) to support awareness and adoption of Muck Rack.
Track and oversee the metrics and reporting needed to measure success and impact of training, tools, and processes.
Build relationships and collaborate cross-functionally with key stakeholders from Customer Success, Sales, Product, Marketing, and Customer Support.
Field internal and external inquiries and content requests for customers.

Project ManagementAdobe IllustratorStrategyCollaboration

Posted 2024-09-13

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🔥 Senior Customer Success Manager, Enterprise

Posted 2024-09-08

📍 US

🧭 Full-Time

💸 100000 - 110000 USD per year

🔍 Public Relations and Communications

8+ years in Customer Success or Account Management within a B2B SaaS environment.
Proven track record of meeting and exceeding revenue goals.
Expertise in overseeing the customer lifecycle and managing complex renewals.
Demonstrated success in consultative selling and developing tailored solutions.
Strong background in contract management and leading negotiations.
Effective communication skills for addressing high-stakes concerns.

Serve as the primary contact and strategic advisor for enterprise brands & agencies to retain and grow a book of business of $2 million+ in customer contract value.
Engage with C-level and senior stakeholders, both virtually and in-person.
Oversee the entire customer lifecycle from post-sale to renewal.
Manage customer feedback and deliver insights to influence the product roadmap.
Lead complex contract negotiations securing long-lasting customer relationships.

LeadershipBusiness DevelopmentPeople ManagementProduct ManagementC (Programming language)Cross-functional Team LeadershipStrategyBusiness developmentCommunication SkillsAnalytical SkillsCollaboration

Posted 2024-09-08

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Muck Rack

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