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Muck Rack

👥 251-500💰 $180,000,000 Series A over 2 years agoInformation ServicesPublic RelationsMedia and EntertainmentJournalismSaaSSoftware💼 Private Company
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Muck Rack is a technology-driven company focused on providing tools and solutions for public relations and media professionals, enabling them to track and manage their media coverage efficiently.

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Jobs at this company:

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🔥 Senior Product Analyst
Posted 2 months ago

📍 US & Canada

🧭 Full-Time

💸 110000 - 126000 USD per year

🔍 SaaS (Software as a Service)

  • 5+ years of experience in a product analytics or similar role, with a proven track record of driving product improvements through data insights.
  • Advanced proficiency in Snowflake, Python, and SQL (knowledge of data engineering principles is a plus).
  • Strong understanding and experience with product analytics tools such as PostHog, Heap, Amplitude, Mixpanel, and Google Analytics.
  • Expertise in data visualization tools like Tableau, Looker, Observable, or Power BI.
  • Strong knowledge of statistical analysis techniques.
  • Ability to thrive in a fast-paced environment, manage multiple projects simultaneously, and meet tight deadlines.
  • Exceptional communication skills—both verbal and written—capable of translating complex data into clear, actionable insights.

  • Develop key product metrics and dashboards that reflect product health, user engagement, user value realization, and feature performance.
  • Use platforms like PostHog, Heap, Amplitude, Mixpanel, and Google Analytics to track and analyze user behavior, funnel performance, and customer journey insights.
  • Collaborate with cross-functional teams (Product, Engineering, Marketing, Customer Success) to ensure data-driven decisions are embedded in our product development process.
  • Lead and conduct end-to-end exploratory data analysis (EDA) to uncover trends, identify insights, and solve product challenges using large and complex datasets.
  • Build and manage analytics workflows using Snowflake, Python, SQL, and additional tools as needed to ensure data accuracy and accessibility.
  • Deliver clear and compelling data visualizations, reports, and presentations to Leadership and other stakeholders, translating insights into actionable business recommendations.
  • Drive continuous improvement in analytics processes, tools, and methodologies to increase efficiency and effectiveness.

PythonSQLData AnalysisSnowflakeGoogle AnalyticsTableauProduct DevelopmentProduct AnalyticsData engineeringGoCommunication Skills

Posted 2 months ago
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🔥 Product Manager, Applications
Posted 2 months ago

📍 US & Canada

🧭 Full-Time

💸 126000 - 140000 USD per year

🔍 Public Relations Management (SaaS)

  • 2+ years in product management or related SaaS experience.
  • Proficiency with product development tools (e.g., JIRA, Shortcut).
  • Experience in product analytics tools (e.g., Heap, Pendo).
  • Experience with collaborative tools (e.g., Miro, FigJam).
  • Quality assurance testing experience.
  • Strong self-management and attention to detail.
  • Ability to distill business needs into product requirements.
  • Experience with complex data-rich platforms.
  • Familiarity with SQL for data analysis.

  • Write clear requirements and acceptance criteria for tech teams.
  • Maintain the day-to-day backlog with engineering teams.
  • Advocate for and manage tech projects related to component libraries and design systems.
  • Inform and manage project plans to track cross-functional dependencies.
  • Communicate effectively with team members and stakeholders.
  • Define metrics to assess the health of the product area.
  • Analyze and monitor usage data to improve user experiences.

SQLData AnalysisProduct ManagementQAJiraProduct OperationsProduct DevelopmentProduct AnalyticsAttention to detail

Posted 2 months ago
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🔥 Senior Customer Success Manager, Enterprise
Posted 4 months ago

📍 US

🧭 Full-Time

💸 100000 - 110000 USD per year

🔍 Public Relations and Communications

  • 8+ years in Customer Success or Account Management within a B2B SaaS environment.
  • Proven track record of meeting and exceeding revenue goals.
  • Expertise in overseeing the customer lifecycle and managing complex renewals.
  • Demonstrated success in consultative selling and developing tailored solutions.
  • Strong background in contract management and leading negotiations.
  • Effective communication skills for addressing high-stakes concerns.

  • Serve as the primary contact and strategic advisor for enterprise brands & agencies to retain and grow a book of business of $2 million+ in customer contract value.
  • Engage with C-level and senior stakeholders, both virtually and in-person.
  • Oversee the entire customer lifecycle from post-sale to renewal.
  • Manage customer feedback and deliver insights to influence the product roadmap.
  • Lead complex contract negotiations securing long-lasting customer relationships.

LeadershipBusiness DevelopmentPeople ManagementProduct ManagementCross-functional Team LeadershipStrategyCommunication SkillsAnalytical SkillsCollaborationC (Programming language)Account ManagementCustomer Success

Posted 4 months ago
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