- Support responder responsibilities, including the resolution of bugs and product feedback reported by Muck Rack team members and users, and production support through alerts and automated systems
- Partner closely with the Customer Support team to diagnose and see through resolution for User Issues
- Proactively communicate ongoing issues for maximum visibility across GTM teams
- Gather, analyze, and help compile product data and reports to surface trends, issues, and feedback to relevant teams to inform the direction and understanding of key features
- Support and execute systems that improve the visibility of Muck Rack’s product roadmap to both internal and external stakeholders
- Compile reports on recent feature requests and upcoming launches to share with internal stakeholders
- Build and iterate on systems that inform the product team of feature improvements, bugs, and overall Quality Assurance
- Occasionally manage projects related to feature development and maintenance that sit within the product, engineering and design teams
SQLAgileQA+4 more