Muck Rack

👥 251-500💰 $180,000,000 Series A over 2 years agoInformation Services Public Relations Media and Entertainment Journalism SaaS Software💼 Private Company

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Muck Rack is a technology-driven company focused on providing tools and solutions for public relations and media professionals, enabling them to track and manage their media coverage efficiently.

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Jobs at this company:

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🔥 Director, Engineering

Posted 20 days ago

📍 United States

🧭 Full-Time

💸 200000.0 - 221000.0 USD per year

🔍 Software Development

🔧 Requirements

You're a builder and a leader: This is crucial. Engineering Directors must be experienced leaders who can build and manage high-performing teams.
You're data-driven: Absolutely essential for Muck Rack. The platform is data-centric, and the Engineering Director needs to understand how data is used to drive product decisions and measure success, internally and externally.
You're customer-focused: You want to understand the customer's needs and prioritize development efforts accordingly.
You thrive in a fast-paced environment: Muck Rack is a growing company, and things change quickly, but not without a purpose. You should be comfortable with leading change and leading through change.
You're passionate about our mission: If you are genuinely excited about Muck Rack's mission and the value it provides to PR professionals will be more engaged and motivated, we want to get to know you.

💡 Responsibilities

Define the technical vision and strategy for our application development efforts.
Collaborate with, SVP of Engineering, and other technical leaders to align the platform's strategic goals with the company’s objectives.
Lead and mentor teams of engineers, fostering a culture of collaboration, innovation, and continuous improvement.
Own the technical roadmap for the Muck Rack experience, aligning it with the overall product strategy and business objectives. We're not just building features; we're building solutions that move the needle for our customers and the business.
Drive the design, development, and implementation of high-quality software solutions, ensuring they meet performance, scalability, and security requirements.
Collaborate closely with product management, design, and other stakeholders to define product requirements and deliver exceptional user experiences.
Champion engineering best practices, including code reviews, testing, and continuous integration/continuous delivery (CI/CD).
Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and drive optimization efforts. We're serious about measuring our impact and using data to guide our decisions. We track how our work affects our customers and the business, and we use those insights to make things even better.
Contribute to the overall engineering strategy and help shape the future of our technology stack. We're not afraid to experiment with new technologies and find better ways to build our platform.
Manage team resources effectively, including hiring, onboarding, and performance management.
Focus on iterative development and continuous delivery: We break down projects into smaller, manageable pieces so we can ship value to customers frequently. We're always looking for ways to improve our development process and deliver updates quickly.
Outcome-driven development: We define clear goals and measure the impact of our work. We're not just building features; we're building solutions that achieve specific outcomes for our customers and the business.

AWSBackend DevelopmentLeadershipProject ManagementSoftware DevelopmentSQLAgileData AnalysisFull Stack DevelopmentGitJavascriptPeople ManagementProduct ManagementSCRUMSoftware ArchitectureCI/CDProblem SolvingRESTful APIsMentoringDevOpsMicroservicesExcellent communication skillsTeam managementStrategic thinkingNodeJS

Posted 20 days ago

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🔥 Senior Customer Success Manager, Mid-Market

Posted about 1 month ago

📍 US

🧭 Full-Time

💸 85000.0 - 105000.0 USD per year

🔍 SaaS for public relations and communications

🔧 Requirements

5+ years in Customer Success or Account Management within a B2B SaaS environment.
Proven track record of meeting and exceeding revenue goals.
Expertise in managing the entire customer lifecycle and handling complex renewals.
Background in contract management and negotiation.
Demonstrated executive presence and strategic acumen.
Precise communication skills with conflict resolution abilities.
Ability to leverage data for decision-making.
Flexibility to adapt to changing priorities.
Strong decision-making abilities.
Experience or interest in PR or journalism is helpful.

💡 Responsibilities

Serve as a primary contact for Muck Rack’s mid-market segment to grow a book of business.
Achieve revenue goals and meet activity requirements.
Meet with customers to provide product expertise and share best practices.
Oversee the customer lifecycle from post-sale to renewal.
Manage customer feedback and influence product roadmap.
Source new contacts and communicate value proposition.
Negotiate contracts for long-lasting customer relationships.
Build a strong network of communications professionals.

Data AnalysisNegotiationAccount ManagementCustomer SuccessSaaS

Posted about 1 month ago

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🔥 Senior IT SaaS Administrator

Posted about 2 months ago

📍 US

🧭 Full-Time

💸 110000.0 - 132000.0 USD per year

🔍 SaaS / Public Relations and Communications

🔧 Requirements

2+ years total professional experience as an IT SaaS Admin.
3+ years as an IT associate.
Experience with administering SaaS apps like Google Workspace, M365, Slack, and Zoom.
Experience with identity and access management (IAM), ideally with Okta.
Experience with SOC2 and/or ISO 27001 compliance audits.
Experience with mobile device management, ideally with Jamf Pro and Intune.
Experience with supporting and troubleshooting macOS and Windows endpoints.
Familiarity with ITSM and ticketing systems such as Freshservice, Jira, ServiceNow, or Zendesk.
Strong knowledge of IT automation and scripting languages like Bash, Python, or JavaScript.

💡 Responsibilities

Work closely with Security, HR, BizOps, and managers to provision access and automate workflows.
Administer SaaS applications and manage vendors.
Participate in fulfilling IT service management requests and resolving help desk tickets.
Oversee configuration, security, integration, evaluation, purchasing, licensing, and onboarding/off-boarding of SaaS applications.
Forecast SaaS spend and identify redundancies in tool usage.

PythonBashJavascript

Posted about 2 months ago

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🔥 Senior Customer Success Manager, Enterprise

Posted 6 months ago

📍 US

🧭 Full-Time

💸 100000 - 110000 USD per year

🔍 Public Relations and Communications

🔧 Requirements

8+ years in Customer Success or Account Management within a B2B SaaS environment.
Proven track record of meeting and exceeding revenue goals.
Expertise in overseeing the customer lifecycle and managing complex renewals.
Demonstrated success in consultative selling and developing tailored solutions.
Strong background in contract management and leading negotiations.
Effective communication skills for addressing high-stakes concerns.

💡 Responsibilities

Serve as the primary contact and strategic advisor for enterprise brands & agencies to retain and grow a book of business of $2 million+ in customer contract value.
Engage with C-level and senior stakeholders, both virtually and in-person.
Oversee the entire customer lifecycle from post-sale to renewal.
Manage customer feedback and deliver insights to influence the product roadmap.
Lead complex contract negotiations securing long-lasting customer relationships.

LeadershipBusiness DevelopmentPeople ManagementProduct ManagementCross-functional Team LeadershipStrategyCommunication SkillsAnalytical SkillsCollaborationC (Programming language)Account ManagementCustomer Success

Posted 6 months ago

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