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Pooled Customer Success Manager, SMB

Posted 9 days agoViewed

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💎 Seniority level: Manager, 1+ years

💸 Salary: 55000.0 - 70000.0 USD per year

🔍 Industry: SaaS

🏢 Company: Muck Rack👥 251-500💰 $180,000,000 Series A over 2 years agoInformation ServicesPublic RelationsMedia and EntertainmentJournalismSaaSSoftware

🗣️ Languages: English

⏳ Experience: 1+ years

Requirements:
  • 1+ years in a customer-facing role such as customer success, support, service or sales, preferably in a B2B SaaS environment
  • Proven ability to manage high volumes of tasks or customers while staying organized and efficient
  • Experience using CRMs like Salesforce and automation tools to streamline work.
Responsibilities:
  • Lead critical activities such as onboarding, escalations, training resource delivery, risk mitigation, and renewals for a shared customer book of business
  • Handle customer cases assigned via a round-robin system, ensuring timely responses and resolution while maintaining high-quality outcomes
  • Proactively share relevant resources and insights to help customers maximize value and engagement and help mitigate risk
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