Boulevard

Boulevard is a business management platform developed to help streamline the operations of appointment-based businesses.

251-500 employees

Founded 2016

$70M series c

Internet

Private Company

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Internet Consulting SaaS B2B Marketing

Fully Remote

This company is fully distributed with team members working remotely.

Open Positions19

Remote - USAFull-TimeSaaS / B2B TechnologyPosted

Knowledge Systems Manager

Own all customer-facing Support Center content, including creation, governance, updates, and archival.
Define and maintain Support Center taxonomy, structure, and discoverability standards.
Optimize knowledge content for AI retrieval to ensure high-confidence AI support responses.
Monitor AI performance metrics to identify and address knowledge gaps contributing to escalations.
Analyze support trends and ticket data to inform scalable customer-facing guidance.
Establish and track KPIs for knowledge performance and self-service effectiveness.
Collaborate with Product, Marketing, and Support teams to keep content updated with feature releases.

Data Analysis

Showing 1 of 19 positions

About Boulevard

Boulevard empowers self-care businesses to thrive. You will join a team processing $5 billion annually for over 5,000 salons, spas, and medspas. Our all-in-one platform streamlines operations, boosts sales, and delights clients. From scheduling to payments, we provide the modern SaaS solution an underserved industry craves. Join us in transforming how these businesses grow and connect.

How We Work

You will work from anywhere in the USA as part of a fully remote team. We value transparency, flexibility, and empowering you to do your best work. Our culture celebrates diverse backgrounds, with 56% of our team identifying as female. We openly share who we are, driving our best work.

Engineering at Boulevard

You will build with SPF, HSTS, and Cloudflare CDN, integrating with Salesforce, Marketo, and Shopify. We pioneer AI, LLMs, SEO, and generative search experiences. Our platform processes over 2 million appointments monthly. Engineers here solve real-world problems for a growing industry. You will shape a modern SaaS solution with direct impact.

Why Join Us

Shape a market-leading product that handles $5 billion in payments annually.
Work remotely from anywhere in the USA with a flexible vacation policy.
Grow your skills with Boulevard Bucks for learning and development.
Influence product direction with data-driven insights in a high-growth environment.
Contribute to a diverse and inclusive team with strong leadership and ownership.

Benefits & Perks

401(k) match for your future planning.
Comprehensive dental, medical, vision, and life insurance.
Flexible vacation day policy to support your well-being.
Monthly work-from-home stipend for your remote setup.
Family planning resources and specialized support programs.
Equity options, allowing you to grow with Boulevard.
Boulevard Bucks for exploring businesses in our market.

Tech Stack

mxwidgets

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