- Take on top-tier technical escalations and see them through to resolution.
- Respond to developer support requests for help with the API and developer environment.
- Partner with Support, Success, Onboarding, and Engineering in Slack and weekly meetings to improve customer experiences and product quality.
- Join the development cycle and flag supportability issues before features ship.
- Become the go-to expert for specific domains across the platform.
- Build tools, scripts, and automations that expand what the CX team can solve for customers.
- Create internal tools that help Product Support scale without pulling in Engineering on every issue.