Boulevard

👥 251-500💰 $70,000,000 Series C almost 3 years agoInternet Consulting SaaS B2B Marketing💼 Private Company

Boulevard is a company that specializes in innovative marketing solutions, currently seeking to fill the position of Senior Marketing Analyst to enhance their strategic initiatives.

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Jobs at this company:

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🔥 Sales Operations Specialist

Posted 2 days ago

📍 USA

🧭 Full-Time

💸 65450.0 - 93500.0 USD per year

🔍 SaaS

🔧 Requirements

A minimum of 2 years in Sales Operations or a similar relevant experience
Proficiency with Salesforce required
Proficiency with Excel / Google Sheets to extract and share insights preferred
Experience with Chili Piper, Outreach, Gong or similar tools preferred
Proficiency with leveraging AI, automation rules and triggers to automate and streamline tasks
Data-Driven: leverage data to provide insights for sales leadership. Strong analytical skills and ability to understand complex problems
High-Quality Communicator: excellent written and verbal communication skills
Collaborative: ability to work well with multiple stakeholders, achieve measurable results, and convey those results to leadership
Supportive: you have empathy for sellers and are quick to respond when team members need assistance
Familiarity with SaaS or the beauty industry is a plus

💡 Responsibilities

Support our sales team tech stack (Salesforce, Chili Piper, Outreach, Gong and others) with administration, day-to-day operations, troubleshooting, optimizations and automations.
Proactively identify opportunities and make recommendations to optimize performance of our tech stack and sales team processes.
Maintain and monitor Salesforce dashboards and Google Sheets that measure the health of Sales, including sales forecasts, pacing, and performance metrics.
Analyze sales performance data for insights and make recommendations.
Support ad hoc reporting and troubleshooting requests from sales leadership.
Partner with Salesforce admins and Sales Leadership to optimize Salesforce processes, rules, and data designs for productivity, improving reporting, and creating guardrails that enable SDRs and AEs in their day-to-day workflows.
Partner with Sales Leadership on rules of engagement, including creating and modifying rules, and enforcing adherence.
Manage Sales Territories, including leveraging GeoPointe to create equitable territories, territory assignments and funnel distribution.
Create and maintain documentation of processes to scale our Sales Ops function, including gathering inputs and coordinating reviews with key stakeholders.
Partner with Marketing and Customer Experience Operators to execute cross-functional initiatives that improve efficiency, productivity, and data insights.
Ensure appropriate approval rules are followed to drive the company’s pricing strategy and other strategic initiatives.

Data AnalysisSalesforceAdministrative ManagementSales experienceData visualizationSaaS

Posted 2 days ago

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🔥 Onboarding Specialist

Posted 5 days ago

🧭 Full-Time

🔍 Self-care

🔧 Requirements

1-3 years of experience in tech support, training, operations or customer success
Technical aptitude
Joy for organization and planning
High EQ
Love for customers

💡 Responsibilities

Serve as the main point of contact during onboarding, delivering premium-level customer service through email, text, phone, and video conference
Understand and anticipate the customer’s business needs and configure their account settings
Ensure customer’s data is successfully ingested
Manage the onboarding project end-to-end and meet the go-live deadline
Identify and proactively mitigate any customer cancellation/churn risks
Collaborate regularly with Sales, Product, Engineering, Finance, and other Customer Experience teams to ensure continuous improvement and ongoing customer satisfaction

Posted 5 days ago

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🔥 Staff Product Designer – Platform & Onboarding Team

Posted 6 days ago

📍 USA, Canada

🧭 Full-Time

🔍 Self-care business

🔧 Requirements

Master of ambiguity: You can navigate evolving requirements and refine designs as the problem space becomes clearer.
Proficiency with design tools: You’re fluent in Figma and comfortable defining or extending component libraries.
A strong grasp of product thinking: You can translate business and service provider needs into designs that drive measurable outcomes.
Strong user-research chops: Comfortable running interviews, usability tests, and synthesizing insights into actionable designs
Experience in B2B or operational SaaS tools: You understand the workflows and needs of service-based businesses.
Collaboration mindset: You thrive working closely with PMs, engineers, and other designers to create impactful experiences.

💡 Responsibilities

Shape the vision: Define the roadmap for custom-scoped migrations today and self-serve tools of tomorrow.
Collaborate on strategy: Partner with PMs and CSMs to translate customer pain points into clear product goals, ensuring our designs drive measurable impact.
Contribute to our design system: Expand our BUI design system with new modular components for migration status tracking, error handling, guided experiences and more. That meet best practices for accessibility, consistency, and rapid iteration.
Evangelize onboarding excellence: Help define success metrics (time-to-first-value, migration completion rate, support volume) and iterate toward them. Share insights and best practices across the company.
Own the design process end-to-end: Lead research, wire-framing, prototyping, testing, and high-fidelity UI design, ensuring seamless execution and implementation.
Influence our design culture: Share knowledge, mentor designers, and help raise the quality bar for our team and industry.

FigmaUI DesignUser Experience DesignProduct designRESTful APIsPrototypingSaaS

Posted 6 days ago

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🔥 Compliance Analyst

Posted 14 days ago

📍 USA

🧭 Full-Time

💸 93170.0 - 133100.0 USD per year

🔍 Healthcare, Fintech

🔧 Requirements

3+ years of experience in legal compliance, regulatory affairs, or related fields in healthcare, fintech, or payment processing.
Demonstrated ability to exercise independent judgment in applying regulatory requirements to complex business situations.
Strong knowledge of healthcare licensing frameworks and regulations governing medical and aesthetic services.
Experience directly engaging with customers on compliance matters, including handling difficult conversations and resolving disputes.
Proven ability to collaborate effectively across departments, particularly with Sales and Customer Experience teams.
Understanding of HIPAA compliance requirements and healthcare data security standards.
Exceptional attention to detail with strong analytical and documentation skills.
Excellent written and verbal communication abilities, with skill in explaining complex regulatory requirements to non-legal audiences.

💡 Responsibilities

Conduct thorough compliance reviews during merchant onboarding and perform ongoing monitoring to ensure continued adherence to legal requirements.
Independently evaluate and verify that medspa customers offering healthcare services maintain valid state and federal licenses required for their scope of practice.
Apply regulatory knowledge to identify services that may violate applicable laws, regulations, or platform policies.
Directly engage with customers offering non-compliant services, requiring strong communication skills to handle potentially challenging conversations.
Work closely with Sales, Customer Experience, and other departments to resolve compliance issues while maintaining positive business relationships.
Serve as the primary point of contact for compliance-related escalations, requiring independent judgment in determining appropriate resolution paths.
Stay current on healthcare compliance requirements, including changes to state and federal regulations affecting our customers' operations.
Assist Legal in developing and implementing compliance frameworks that protect the company while supporting business objectives.
Provide documentation and expertise during audits or regulatory inquiries.

SQLData AnalysisCommunication SkillsAnalytical SkillsCollaborationCustomer serviceDocumentationComplianceRisk Management

Posted 14 days ago

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🔥 Director, Customer Support

Posted 16 days ago

🧭 Full-Time

💸 151200.0 - 216000.0 USD per year

🔍 Customer Support

🔧 Requirements

Minimum of 5-7+ years of experience in customer support, with at least 3+ years in a leadership or senior management role.
Experience with customer support tools and CRM platforms (e.g., Intercom, Salesforce, Jira).
Exceptional communication and interpersonal skills, with the ability to influence and collaborate across all levels of the organization.
Strong analytical skills, with the ability to interpret data and implement strategies based on findings.

💡 Responsibilities

Develop and execute a long-term vision and strategy for the customer support organization.
Lead and inspire a team of customer support managers, and specialists to deliver outstanding service.
Optimize customer support operations, organizational structure, workflows, and cross-functional initiatives.
Take ownership of the most complex or escalated customer issues, ensuring timely and effective resolutions.
Champion initiatives that align with Boulevard’s business goals and improve the overall customer experience.
Develop and manage customer support KPIs and metrics to track team performance, service quality, and customer satisfaction.

Posted 16 days ago

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🔥 Manager, Customer Support

Posted 29 days ago

🧭 Full-Time

💸 77280.0 - 110400.0 USD per year

🔧 Requirements

3-5+ years working in customer support, operations, or tech support, with at least 2 years in a leadership role.
Deep knowledge of Boulevard’s platform (nice to have), Excel (required), and Salesforce (strongly preferred), with the ability to learn new platforms quickly, troubleshoot, and provide guidance for complex customer needs.
Proven ability to inspire, develop, and lead high-performing teams while holding them accountable to performance standards.
Exceptional ability to manage competing priorities and deadlines in a fast-paced environment.

💡 Responsibilities

Lead, mentor, and coach a team of about 5-10 customer support agents to achieve departmental goals and maintain high levels of customer satisfaction.
Conduct regular performance reviews, leading with empathy while providing constructive feedback to support the professional development of team members and to ensure accountability.
Promote a strong team dynamic and foster a culture of growth and autonomy, encouraging team members to take initiative, experiment, and pursue innovative solutions.
Model our team values of resilience, empathy, collaboration and a strong focus on driving a best-in-class customer experience.
Oversee daily operations and team workload and prioritize projects to drive outcomes while delivering exceptional customer experiences.
Own team metrics, ensuring KPIs are met while identifying areas for improvement to drive support efficiency and effectiveness.
Influence, implement and maintain processes to resolve escalated customer issues swiftly and effectively.
Serve as the first point of escalation for customer issues, de-escalating situations, and developing strategic solutions for complex problems.
Partner with team members cross-functionally to identify optimizations in overall workflows and to execute creative solutions to unique customer use cases.
Manage staffing levels and schedules to meet customer demand, including during peak times.
Align support strategies with Boulevard’s business goals to ensure customer satisfaction and retention.
Collaborate with product, marketing, and sales teams to address customer feedback, improve the overall customer experience, and resolve any recurring issues.
Advocate for customers and team members, serving as a bridge between internal stakeholders and customer-facing teams.
Escalate team- and customer-related topics from the broader group to the Senior Manager of Support to ensure high-quality team performance and customer experience.
Act as an escalation point during on-call incidents and collaborate with the Engineering and Support teams.
Collaborate with Talent Acquisition to interview Customer Support candidates and manage new hire onboarding.
Assist Customer Experience leadership with ad hoc duties and projects.
Identify opportunities to improve customer experience as well as team member growth, development, and overall engagement.
Oversee the creation and maintenance of support resources, such as Confluence pages.
Delegate assignments to help improve efficiency and knowledge base.
Remove roadblocks and ensure high-quality completion of tasks and projects.

Posted 29 days ago

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🔥 Risk Analyst II

Posted about 1 month ago

📍 USA

🧭 Full-Time

💸 80000.0 - 130000.0 USD per year

🔍 Payments

🔧 Requirements

3 - 7 years of experience in the payment industry, with a focus on underwriting, transaction monitoring, customer support and/or fraud/risk management
Proficiency with Microsoft Office Suite/Google, especially Excel/Sheets
Familiarity with merchant processing platforms and applications
Knowledge of card brands (Visa, Mastercard, etc.) rules and regulations
Awareness of PCI compliance
Ability to read and understand credit card processing statements
Strong analytical skills, attention to detail, and research capabilities
Able to research and make decisions on complex merchant-related issues then relay findings
Comfortable reaching out to customers directly via email or phone calls to review merchant application details
Experience with SQL, Tableau or Sigma is a plus
Autonomous work ethic, comfortable in a digitally connected environment

💡 Responsibilities

Conduct comprehensive merchant application reviews and analyses, covering Know Your Customer (KYC) and Anti-money laundering (AML) rules
Review and analyze flagged transactions and other alerts, making well-reasoned recommendations around compliance with payments processing standards
Assist in the development of fraud detection & risk management systems and tools, suggesting enhancements as needed
Reviewing merchant transaction history to assess risk level and make approval recommendations for various payment processing limits
Manage inquiries and requests from customers, partners, and internal teams
Collaborate with internal teams, including Onboarding and Customer Support, and external partners on payment processing-related matters

SQLData AnalysisData MiningJiraTableauCommunication SkillsAnalytical SkillsMicrosoft ExcelAttention to detailComplianceMicrosoft Office SuiteRisk ManagementData visualizationFinancial analysisCustomer support

Posted about 1 month ago

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🔥 Education Manager

Posted 2 months ago

📍 USA

🧭 Full-Time

💸 88550.0 - 126500.0 USD per year

🔍 Self-care industry

🔧 Requirements

Proven experience as a trainer/educator for 5+ years
At least 5 years of industry management experience
Knowledge of modern training techniques and tools in technical subjects
Experience designing technical course content and addressing training needs with comprehensive courses, delivering engaging materials across all formats (video, written, live sessions)
Working knowledge in Salesforce and G Suite
Strong communication skills with the ability to engage and speak confidently to audiences
Excellent organizational and time-management abilities
Ability to travel as necessary for events and tradeshows

💡 Responsibilities

Serve as a Lead Educator, continually expanding industry and product knowledge to enhance training effectiveness.
Oversee the execution and continuous improvement of industry training programs, including weekly in-person and virtual offerings for both internal teams and external customers.
Contribute to the team's development and refinement of the overall education strategy, ensuring a seamless and impactful learning experience across all touchpoints.
Support Sales and Customer Experience teams by providing industry-specific training, guidance on best practices, and effective content and messaging, both reactive and proactive.
Establish thought leadership through industry evangelism by creating industry-focused content, engaging on social media, participating in events, speaking engagements, and partnership webinars.
Develop a strong network and effectively influence cross-functional teams including Marketing, Product, Engineering, Sales, and Customer Success to support every aspect of the company’s growth.
Identify industry trends and market insights and leverage those to enhance our product and GTM strategy.
Develop a deep understanding of customer needs, business challenges, and industry trends to proactively address pain points and provide tailored solutions.
Support Sales in driving conversions by providing industry-specific insights, product demonstrations, and training that directly address client needs and decision-making factors.
Partner with Customer Experience to mitigate churn risks, assist with escalations, and ensure customers maximize the value of our solution.
Collaborate with Product Marketing teams to support development and successful launches by providing industry insights, training, and go-to-market strategies.
Establish and monitor key training metrics, tracking impact, resource use, and time allocation to ensure efficiency, alignment with business goals, and continuous improvement.
Escalate key issues, insights, and suggestions to the Manager of Education through regular updates and 1:1 meetings.

Project ManagementData AnalysisSalesforceCross-functional Team LeadershipProduct DevelopmentContent creationContent managementCommunication SkillsCustomer serviceMentoringPresentation skillsTime ManagementExcellent communication skillsAccount ManagementTrainingSales experienceMarketingDigital MarketingCRMCustomer supportCustomer Success

Posted 2 months ago

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🔥 Principal Software Engineer - Commerce

Posted 3 months ago

📍 United States, Canada

🧭 Full-Time

💸 193000.0 - 276000.0 USD per year

🔍 Software Development

🔧 Requirements

Experience architecting, building, and maintaining Commerce and Accounting products.
Experience shipping high-impact and complex user-facing initiatives.
Strong proficiency in at least one programming language (e.g., Python, Java, Go). Experience in Elixir is a plus.

💡 Responsibilities

Strategic planning and execution, ensuring alignment with the company’s vision and objectives.
Own and lead the technical architecture and implementation of Boulevard’s Commerce Platform.
Establish and monitor system health metrics, implementing strategies to exceed targets.
Champion the maintenance of an observable, secure, and efficient codebase, addressing technical debt proactively to ensure the platform’s reliability and performance.
Participate in on-call rotation, where you will lead the incident investigation, resolution, and identifying post-incident improvements.

AWSBackend DevelopmentLeadershipPostgreSQLProject ManagementPythonSQLDesign PatternsJavaSoftware ArchitectureAlgorithmsAPI testingData StructuresGoREST APICommunication SkillsCI/CDRESTful APIsDevOpsAccountingMicroservicesData modelingSoftware Engineering

Posted 3 months ago

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🔥 Onboarding Manager, Enterprise

Posted 3 months ago

📍 USA

🧭 Full-Time

💸 77280.0 - 110400.0 USD per year

🔍 Software Development

🔧 Requirements

5+ years in enterprise onboarding, customer success, or implementation, with at least 2+ years leading a team in this segment.
Strong familiarity with SaaS platforms, CRM tools like Salesforce (strongly preferred), Excel, and an ability to quickly learn new systems.
Ability to inspire, develop, and lead high-performing teams, while driving accountability and ensuring execution at a high level.

💡 Responsibilities

Manage and develop a team of 5-7 Enterprise OSs through regular 1:1s, performance reviews, and actionable feedback.
Partner with leadership to develop and refine onboarding processes for large-scale enterprise customers, ensuring they are structured, repeatable, and scalable.
Own enterprise team metrics, ensuring KPIs are met while identifying areas for improvement to drive onboarding efficiency and effectiveness.

LeadershipPeople ManagementSalesforceCross-functional Team LeadershipAgile methodologiesAccount ManagementTeam managementStrategic thinkingCRMChange ManagementCustomer SuccessSaaS

Posted 3 months ago

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