Onboarding Manager, Enterprise

Posted 28 days agoViewed

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💎 Seniority level: Manager, 5+ years

📍 Location: USA

💸 Salary: 77280.0 - 110400.0 USD per year

🔍 Industry: Software Development

🏢 Company: Boulevard👥 251-500💰 $70,000,000 Series C over 2 years agoInternet Consulting SaaS B2B Marketing

⏳ Experience: 5+ years

🪄 Skills: LeadershipPeople ManagementSalesforceCross-functional Team LeadershipAgile methodologiesAccount ManagementTeam managementStrategic thinkingCRMChange ManagementCustomer SuccessSaaS

Requirements:

5+ years in enterprise onboarding, customer success, or implementation, with at least 2+ years leading a team in this segment.
Strong familiarity with SaaS platforms, CRM tools like Salesforce (strongly preferred), Excel, and an ability to quickly learn new systems.
Ability to inspire, develop, and lead high-performing teams, while driving accountability and ensuring execution at a high level.
Understanding of enterprise customer challenges, change management principles, and key drivers for customer retention and expansion.

Responsibilities:

Manage and develop a team of 5-7 Enterprise OSs through regular 1:1s, performance reviews, and actionable feedback.
Partner with leadership to develop and refine onboarding processes for large-scale enterprise customers, ensuring they are structured, repeatable, and scalable.
Own enterprise team metrics, ensuring KPIs are met while identifying areas for improvement to drive onboarding efficiency and effectiveness.
Support OSs on account management for high-value customers, providing a leadership presence and additional support for these businesses
Collaborate with Sales and Account Management to establish smooth pre-sales to post-sales transitions, ensuring customers receive the right level of strategic support.

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