Education Manager

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Requirements:

• Proven experience as a trainer/educator for 5+ years
• At least 5 years of industry management experience
• Knowledge of modern training techniques and tools in technical subjects
• Experience designing technical course content and addressing training needs with comprehensive courses, delivering engaging materials across all formats (video, written, live sessions)
• Working knowledge in Salesforce and G Suite
• Strong communication skills with the ability to engage and speak confidently to audiences
• Excellent organizational and time-management abilities
• Ability to travel as necessary for events and tradeshows

Responsibilities:

• Serve as Lead Educator, continually expanding industry and product knowledge to enhance training effectiveness.
• Oversee the execution and continuous improvement of industry training programs, including weekly in-person and virtual offerings for both internal teams and external customers.
• Contribute to the team's development and refinement of the overall education strategy, ensuring a seamless and impactful learning experience across all touchpoints.
• Support Sales and Customer Experience teams by providing industry-specific training, guidance on best practices, and effective content and messaging, both reactive and proactive.
• Establish thought leadership through industry evangelism by creating industry-focused content, engaging on social media, participating in events, speaking engagements, and partnership webinars.
• Develop a strong network and effectively influence cross-functional teams including Marketing, Product, Engineering, Sales, and Customer Success to support every aspect of the company’s growth.
• Identify industry trends and market insights and leverage those to enhance our product and GTM strategy.
• Develop a deep understanding of customer needs, business challenges, and industry trends to proactively address pain points and provide tailored solutions.
• Support Sales in driving conversions by providing industry-specific insights, product demonstrations, and training that directly address client needs and decision-making factors.
• Partner with Customer Experience to mitigate churn risks, assist with escalations, and ensure customers maximize the value of our solution.
• Collaborate with Product Marketing teams to support development and successful launches by providing industry insights, training, and go-to-market strategies.
• Establish and monitor key training metrics, tracking impact, resource use, and time allocation to ensure efficiency, alignment with business goals, and continuous improvement.
• Escalate key issues, insights, and suggestions to the Manager of Education through regular updates and 1:1 meetings.