Apply📍 United States, Hong Kong, United Kingdom
🧭 Full-Time
💸 54000.0 - 75000.0 USD per year
🔍 Finance & Accounting
🏢 Company: Ontra👥 101-250💰 $200,000,000 Series B over 3 years agoLegal TechDocument ManagementInformation TechnologyLegalSoftware
- 1+ years of professional experience; knowledge of billing, collections, and accounts receivable preferred
- Understanding of order-to-cash processes, aging reports, and foreign exchange rates
- Experience in a customer-facing role where a high level of service was required to navigate customer needs and requests
- Proven ability to clearly and concisely communicate with various stakeholders in a professional environment
- Working knowledge of pivot tables, vlookup, and generating reports and graphs
- Experience with or interest in learning common accounting and billing software platforms (e.g., NetSuite, Intacct, or BillingPlatform) a plus
- Invoicing: accurately and efficiently prepare invoices in compliance with client guidelines to facilitate prompt payment
- Collections: proactively monitor delinquent accounts and contact customers to discuss overdue balances
- Customer Outreach: communicate with customers to resolve any billing or payment inquiries or issues in a timely and professional manner
- Internal Coordination: collaborate with Customer Success Managers to resolve billing issues related to invoices and delinquent accounts
- Inbox Management: maintain an organized inbox and respond to customer inquiries with a sense of ownership and urgency
- Data Integrity: maintain up-to-date customer information records and billing contacts
Communication SkillsCustomer serviceAccountingAttention to detailOrganizational skillsData entryCustomer support
Posted 9 days ago
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