Vercel

💰 $150.0m Series D on 2021-11-23Internet Developer Platform Apps Software

Vercel is a company founded in 2015 that combines excellent developer experience with a strong focus on end-user performance. They provide vertical integration from developer experience to edge delivery, offering advanced development tools in a serverless cloud environment for a fully-managed, highly-automated experience.

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👥 251-500💰 $150.0m Series D on 2022-05-24Real Time Big Data Information Technology Software

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🔥 Director Customer Success Management, Americas East

Posted 2024-10-18

📍 Eastern US

🧭 Full-Time

💸 $220,000 - $300,000 per year

🔍 SaaS

5+ experience working in Customer Success at a SaaS company.
5+ experience devising and implementing SaaS customer activation strategies.
5+ experience setting and managing KPIs and growth plans for team members.
Experience driving efficiencies and managing significant scaling.
Experience in specifying, staffing, and managing both internal and external projects.
Desire to work cross-functionally with Product and Engineering teams.
Desire to mentor direct reports and foster their success.
Ability to take ownership of important decisions in the absence of leadership.
Experience working in an asynchronous communication environment.
Calmness under pressure, with technical knowledge in modern application development and deployment.

Managing a team of CSMs and helping them to deliver exceptional customer experiences.
Setting, measuring, and analyzing metrics to clearly indicate what success looks like.
Hiring and growing your CSM team to keep pace with customer demands.
Using a CS CRM to scale the CSM function and engage the entire company in CSM activity.
Identifying data requirements for the CRM and collaborating with CS Operations.
Evaluating existing processes and workflows and making improvements.
Coaching the CSM team to enhance service delivery.
Acting as an escalation point for dissatisfied customers.
Collaborating with CSE managers to improve customer issue resolution.
Forecasting key CSM metrics and reporting them to CS leadership weekly.

LeadershipData AnalysisData analysisCI/CD

Posted 2024-10-18

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🔥 Customer Success Manager, East

Posted 2024-10-01

📍 Eastern US

🧭 Full-Time

💸 $115,000 - $150,000 per year

🔍 SaaS

3+ years of professional experience in B2B / SaaS.
Experience owning end-to-end post-sales experience and success for Developer Tools, Infrastructure, and/or Open Source products.
Experience managing Enterprise accounts and maintaining relationships with developers to C-suite level.
Strong collaboration mindset & capabilities; Comfortable with asynchronous remote work.
Knowledge of CI/CD, deployment pipeline, and the SDLC process.
Comfortable managing accounts with varying requirements.
Demonstrable self-starter, curious, and solution focused.
Strong initiative, positive attitude, and both the ability and willingness to learn technical concepts.

Manage a portfolio of Enterprise customers.
Be a trusted product advisor by aligning Vercel solutions with the customer's business strategy.
Drive incremental value by leading the customer through training and adoption of Vercel's best practices.
Continuously deliver Positive Business Outcomes by guiding the customer through their journey while driving adoption across the Vercel Maturity Model.
Enable customers on how best to use Vercel's solutions to Develop, Preview, and Ship their web properties.
Leverage account tiering to prioritize your account portfolio while ensuring retention and growth for your book of business.
Maintain high levels of customer engagement and satisfaction with a focus on customer loyalty.
Facilitate Executive Business Reviews with economic decision makers and Vercel executive sponsors.
Build and maintain account plans, including organization mapping and opportunity whitespace.
Act as the Voice of the Customer to align our resources and efforts to improve the customer experience.
Partner with the Sales team to help identify and raise expansion opportunities.

Frontend DevelopmentStrategyNext.jsReactCollaborationCI/CD

Posted 2024-10-01

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🔥 Senior Manager, Revenue Accounting

Posted 2024-10-01

📍 Pacific US time zone

🧭 Full-Time

💸 $170,000 - $210,000 per year

🔍 SaaS

8+ years of accounting experience, including at least 3 years at a Big 4 accounting firm and 3 years in industry.
Experience working in SaaS.
Bachelor's degree in Accounting or Finance.
CPA designation and strong knowledge of US GAAP.
You're passionate about building systems and process improvements.
You thrive in bringing process and organization to complex environments.
You have implemented an ERP, revenue recognition or billing system.
Ability to lead projects independently.
Ability to communicate technical accounting concepts to a non-technical environment.
Experience with NetSuite is a plus!

Develop, implement, and maintain revenue recognition policies, procedures, and processes to ensure compliance with ASC 606.
Analyze and interpret complex revenue recognition scenarios, including subscription-based models, usage-based models and professional services revenue.
Partner with FP&A in developing financial models and scenarios for strategic decision-making.
Assist in the month-end financial statement close process by reviewing journal entries, account reconciliations, and reporting on results to internal stakeholders.
Continually develop, expand and improve month-end close and financial reporting procedures and help drive the reduction of the close timeline by assessing and streamlining close-related activities.
Manage, mentor and coach a team of 2 accountants.
Partner with Finance Systems and Engineering to identify and implement automation opportunities.
Collaborate with other departments to understand business operations and provide financial guidance.
Oversee the daily operations of the account receivable, including policy management.

LeadershipCommunication SkillsAnalytical SkillsCollaborationAccounting

Posted 2024-10-01

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🔥 Customer Success Manager, West

Posted 2024-10-01

📍 Pacific US, Mountain US

🧭 Full-Time

💸 $115,000 - $150,000 per year

🔍 SaaS

3+ years of professional experience in B2B / SaaS.
Experience owning end-to-end post-sales experience and success for Developer Tools, Infrastructure, and/or Open Source products.
Experience managing Enterprise accounts and maintaining relationships with developers to C-suite level.
Strong collaboration mindset & capabilities; Comfortable with asynchronous remote work.
Knowledge of CI/CD, deployment pipeline, and the SDLC process.
Comfortable managing accounts with varying requirements.
Demonstrable self-starter, curious, and solution focused.
Strong initiative, positive attitude, and both the ability and willingness to learn technical concepts.

Manage a portfolio of Enterprise customers.
Be a trusted product advisor by aligning Vercel solutions with the customer's business strategy.
Drive incremental value by leading the customer through training and adoption of Vercel's best practices.
Continuously deliver Positive Business Outcomes by guiding the customer through their journey while driving adoption across the Vercel Maturity Model.
Enable customers on how best to use Vercel's solutions to Develop, Preview, and Ship their web properties.
Leverage account tiering to prioritize your account portfolio while ensuring retention and growth for your book of business.
Maintain high levels of customer engagement and satisfaction with a focus on customer loyalty.
Facilitate Executive Business Reviews with economic decision makers and Vercel executive sponsors.
Build and maintain account plans, including organization mapping and opportunity whitespace.
Act as the Voice of the Customer to align our resources and efforts to improve the customer experience.
Partner with the Sales team to help identify and raise expansion opportunities.

Frontend DevelopmentStrategyNext.jsReactCollaborationCI/CD

Posted 2024-10-01

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🔥 Senior Customer Success Manager, West

Posted 2024-09-26

📍 Pacific US, Mountain US

🧭 Full-Time

💸 $130,000.00 - $196,000.00 per year

🔍 B2B / SaaS

5+ years of professional experience in B2B / SaaS.
Experience owning end-to-end post-sales experience and success for Developer Tools, Infrastructure, and/or Open Source products.
Experience managing Enterprise accounts and maintaining relationships with developers to C-suite level.
Strong collaboration mindset & capabilities; Comfortable with asynchronous remote work.
Knowledge of CI/CD, deployment pipeline, and the SDLC process.
Comfortable managing accounts with varying requirements.
Demonstrable self-starter, curious, and solution focused.
Strong initiative, positive attitude, and both the ability and willingness to learn technical concepts.

Manage a portfolio of Enterprise customers.
Be a trusted product advisor by aligning Vercel solutions with the customer's business strategy.
Drive incremental value by leading the customer through training and adoption of Vercel's best practices.
Continuously deliver Positive Business Outcomes by guiding the customer through their journey while driving adoption across the Vercel Maturity Model.
Enable customers on how best to use Vercel's solutions to Develop, Preview, and Ship their web properties.
Leverage account tiering to prioritize your account portfolio while ensuring retention and growth for your book of business.
Maintain high levels of customer engagement and satisfaction with a focus on customer loyalty.
Facilitate Executive Business Reviews with economic decision makers and Vercel executive sponsors.
Build and maintain account plans, including organization mapping and opportunity whitespace.
Act as the Voice of the Customer to align our resources and efforts to improve the customer experience.
Partner with the Sales team to help identify and raise expansion opportunities.

Frontend DevelopmentStrategyNext.jsReactCollaborationCI/CD

Posted 2024-09-26

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🔥 Community Engineer

Posted 2024-09-25

🔍 Frontend Cloud / web development

Enjoy working with customers in public to help meet their goals.
Possess foundational knowledge of various frontend frameworks.
Communicate complex ideas simply and effectively.
Value variety and the challenge of exploring the unknown.
Have experience in public communication with a friendly professionalism.
Enjoy working with JavaScript & React, and contributed to open source.
Exceptional public-facing communication skills.
Experience working with a fully remote, globally distributed team.
2+ years experience in a technical customer-facing or documentation role.

Represent Vercel across key communities in official forums.
Build relationships with customers to help them succeed.
Provide code-level assistance and debug issues with customers.
Use customer feedback for product improvements.
Create examples and patterns for achieving various goals with Vercel.
Become an expert in a wide array of frontend technologies.
Develop deep expertise on existing and new Vercel features.
Complete engineering tasks for forum infrastructure and customer experience improvement.

Posted 2024-09-25

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🔥 Customer Success Manager (Spanish Speaking)

Posted 2024-09-11

📍 EMEA

🧭 Full-Time

🔍 Frontend development, Cloud infrastructure

3+ years of professional experience in B2B / SaaS.
Experience owning end-to-end post-sales experience for Developer Tools or Infrastructure.
Experience managing Enterprise accounts and maintaining relationships with developers to C-suite.
Knowledge of CI/CD, deployment pipeline, and SDLC process.
Demonstrable self-starter with a solution-focused mindset.

Manage a portfolio of Enterprise customers.
Act as a trusted product advisor by aligning Vercel solutions with the customer's business strategy.
Drive incremental value through training and adoption of Vercel's best practices.
Ensure high levels of customer engagement and satisfaction.
Facilitate Executive Business Reviews.
Build account plans and identify expansion opportunities.

Frontend DevelopmentC (Programming language)JavaScriptStrategyNext.jsReactCollaborationCI/CD

Posted 2024-09-11

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🔥 Software Engineer, Edge

Posted 2024-08-07

📍 United States, Canada

💸 170000 - 221000 USD per year

🔍 Frontend Cloud, web development

At least 3 years of relevant experience.
Deep experience in scaling high performance systems in the cloud.
Familiarity with web servers and network protocols.
Proficiency in Golang.
Familiarity with Cloud Services such as AWS or Google Cloud.
Nice-to-have experience with Terraform, Kubernetes, Lua, React, and Next.js.

Help to scale and improve Vercel's infrastructure, availability, and reliability.
Collaborate with backend engineers and product teams to identify problems.
Create tooling and automation to enhance systems.
Design systems, write code, and debug systems in production.
Orchestrate deploying, routing, and serving for customers through cloud infrastructure.

GolangTerraform

Posted 2024-08-07

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🔥 Senior Customer Success Engineer, West

Posted 2024-07-30

📍 US West Coast, Mountain, Pacific, Alaska, Hawaii

💸 $125,000.00 - $163,000.00 per year

🔍 Frontend Cloud, web development

You lead by example and provide feedback to mentor other members of the team.
You have frontend development experience with Next.js.
You understand modern web architecture, frontend frameworks like React, cloud technologies serverless computing, and DNS.
You enjoy engineering solutions to resolve root causes of recurring problems.
You are experienced with incident management and procedural communication.
You possess exceptional communication skills.
You are comfortable working with a fully remote, globally distributed team.
You have a passion to deliver a customer experience second to none.
Availability to work within a weekend and on-call rota.
3+ years experience in a highly technical support role.

Solving interesting cases for Vercel customers.
Troubleshooting customer issues alongside our engineering team.
Working with other Vercel teams to provide advice and assistance, both internally and externally.
Developing and improving internal tools alongside engineering.
Specializing in a few product areas and owning that within the team.
Improving existing, and identifying new, internal documentation, processes and policies.
Assisting Customer Success Managers with Enterprise requests.

Frontend DevelopmentServerlessNext.jsReactJavaScript

Posted 2024-07-30

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🔥 Senior Customer Success Manager, East

Posted 2024-07-11

📍 Eastern US

🧭 Full-Time

💸 130000 - 196000 USD per year

🔍 Software as a Service (SaaS)

5+ years of professional experience in B2B / SaaS.
Experience owning end-to-end post-sales experience and success for Developer Tools, Infrastructure, and/or Open Source products.
Experience managing Enterprise accounts and maintaining relationships with developers to C-suite level.
Strong collaboration mindset and capabilities; comfortable with asynchronous remote work.
Knowledge of CI/CD, deployment pipeline, and the Software Development Life Cycle (SDLC) process.
Demonstrable self-starter, curious, and solution-focused.
Strong initiative, positive attitude, and desire to learn technical concepts.

Manage a portfolio of Enterprise customers.
Align Vercel solutions with the customer's business strategy as a trusted product advisor.
Lead customers through training and adoption of Vercel's best practices to drive incremental value.
Guide customers through their journey while delivering Positive Business Outcomes.
Enable customers to effectively use Vercel's solutions for web property development and deployment.
Prioritize account portfolio using account tiering to ensure retention and growth.
Maintain high levels of customer engagement and satisfaction.
Facilitate Executive Business Reviews with decision-makers.
Build and maintain account plans and mapping.
Act as the Voice of the Customer to improve customer experience.
Partner with Sales to identify expansion opportunities.

Frontend DevelopmentStrategyNext.jsReactCollaborationCI/CD

Posted 2024-07-11

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Vercel

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