Ada

👥 251-500💰 $130,000,000 Series C almost 4 years ago🫂 Last layoff about 2 years agoArtificial Intelligence (AI)Intelligent Systems SaaS Machine Learning Chatbot Software💼 Private Company

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Ada is a technology company focused on developing innovative voice solutions, currently seeking to expand its team with a Senior Software Engineer specializing in voice technology.

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Jobs at this company:

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🔥 Senior Manager, Content Marketing

Posted 21 days ago

📍 Canada

🧭 Full-Time

💸 135000.0 - 165000.0 USD per year

🔍 AI Customer Service

🔧 Requirements

8+ years of experience in content leadership within a deep tech, B2B environment - preferably in AI, machine learning, or related fields.
Thrive in a fast-paced environment, embracing the latest AI technologies to continuously advance content quality and efficiency.
Can simplify complex AI topics and craft compelling narratives for both technical and executive audiences.
Excel at translating business goals into actionable content strategies that drive measurable outcomes.
Skilled at using AI and analytics tools to track performance, glean insights, and iterate quickly.
Successfully managed and grown teams, and you know how to align diverse stakeholders toward shared content goals.

💡 Responsibilities

Establish Ada as the definitive voice in AI customer service, producing forward-looking content that challenges outdated best practices and embraces an AI-driven future.
Grow Ada’s share of voice by producing high-quality content (blogs, sales tools, webinars, etc.) that consistently engages target audiences.
Build and maintain a cohesive brand voice that resonates with both technical audiences and executive stakeholders.
Implement AI-first workflows to streamline content production, leveraging AI tools for efficiency while preserving authenticity.
Use analytics and market insights to optimize content performance and ROI, pivoting quickly based on data-driven results.
Lead and inspire a results-driven content team, fostering a culture of innovation, experimentation, and continuous learning.

Artificial IntelligenceData AnalysisMachine LearningContent creationContent managementSEOMarketing

Posted 21 days ago

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🔥 Senior FP&A Analyst

Posted about 2 months ago

📍 Canada

🧭 Full-Time

💸 95500.0 - 117000.0 USD per year

🔍 AI customer service

🔧 Requirements

4+ years of experience providing financial modelling and analysis.
Highly proficient in Excel or Google Sheets.
Strong attention to detail and solid understanding of accounting principles.
Strong communication skills and can leverage financial analysis to provide a complete picture.
Prior experience working in a startup environment, particularly in SaaS
Experience working with financial planning and accounting software
Experience working with CRMs and data tools (eg. Salesforce, Looker)

💡 Responsibilities

Build, maintain, and enhance key financial metrics and reports, ensuring accuracy and timely updates.
Support development of the annual budget and interim forecasts. Maintain and update the three-statement financial forecast model, supporting strategic decisions and providing insights into company performance.
Perform detailed analysis of month-end variances, and work closely with department leaders to understand the root causes, recommending actionable insights.
Collaborate with the accounting team to ensure accurate and timely month-end close, including the collection of necessary data and ensuring alignment with forecast models.
Work closely with departments across the business to gather and integrate financial and non-financial data to develop strategic analysis and reporting.
Assist in the preparation of materials for board meetings, ensuring key financial data is accurate and making connections to provide a picture of the business as a whole.
Identify opportunities for process improvements, leveraging automation and AI and optimizing workflows to ensure efficiency and accuracy.
Provide financial insights to support various strategic initiatives. Perform other ad-hoc financial analysis and reporting as required by leadership.

Data AnalysisMicrosoft ExcelCRMFinancial analysisSaaS

Posted about 2 months ago

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🔥 Product Marketing Manager

Posted about 2 months ago

📍 Canada

🧭 Full-Time

💸 100000.0 - 140000.0 USD per year

🔍 AI Customer Service

🔧 Requirements

5+ years of experience in product marketing, competitive intelligence, or solutions consulting in a B2B SaaS environment.
Strong analytical and research skills with the ability to synthesize complex information into clear, concise insights.
Proven track record of developing competitive intelligence programs and resources that influence GTM strategies.
Strong technical acumen with the ability to read technical documentation, demo competing products, and extract technical differentiators to identify opportunities for Ada.
Excellent communication and presentation skills, with the ability to influence and align cross-functional stakeholders.
Comfortable working in a fast-paced, dynamic environment with the ability to manage multiple priorities.
Knowledge of AI and customer service technologies.

💡 Responsibilities

Lead competitive intelligence: Develop and manage a robust competitive intelligence program, including tracking industry trends, monitoring competitor activities, and analyzing market dynamics. Deliver quarterly competitive landscape reports with actionable insights.
Build & maintain battlecards: Create and continuously update competitive battlecards, positioning guides, and objection-handling resources, ensuring 80%+ adoption rate among sales teams and regular updates every quarter.
Strategic insights: Deliver actionable insights and recommendations based on competitive analysis to inform go-to-market strategies, product roadmaps, and executive decision-making.
Cross-functional collaboration: Partner closely with Product, Sales, Enablement, and Marketing teams to embed competitive insights into campaigns, messaging, and product strategies. Drive measurable improvements in win rates by 10% through competitive enablement.
Sales enablement: Support revenue teams with competitive training sessions, win/loss analyses, and deal support to improve win rates and drive revenue growth. Conduct at least 6 competitive training sessions annually with post-training assessment scores above 85%.
Thought leadership: Stay ahead of industry trends in AI, automation, and customer experience technologies to position Ada as an innovative leader. Publish 4 (one per quarter) internal thought leadership reports annually.

Data AnalysisCommunication SkillsAnalytical SkillsCross-functional collaborationMarket ResearchStrategic thinking

Posted about 2 months ago

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🔥 Microsoft Partner Manager

Posted about 2 months ago

📍 Canada, USA

🧭 Full-Time

💸 101000.0 - 165000.0 CAD per year

🔍 AI Customer Service

🔧 Requirements

At least 5 years of partner experience at Microsoft or in the Microsoft partner ecosystem
An established existing network at Microsoft which you can leverage from day one to be successful
Strong communication, negotiation, and presentation skills.
Ability to develop and execute strategic plans and initiatives.
Excellent problem-solving and analytical skills.
Proficiency with Salesforce CRM and sales/partner management tools.
Willingness to travel to meet with Microsoft partners and attend industry events.

💡 Responsibilities

Develop, execute, and continuously refine a joint business plan with Microsoft, including setting and achieving strategic objectives and KPIs.
Build and maintain strong, collaborative relationships with Microsoft and key stakeholders/Teams to ensure alignment and mutual success.
Create co-sell strategy, cadence and execution based on proven best practices to drive the Ada brand and trust with Microsoft targeted sales teams in FSI and other industries.
Drive revenue growth through joint marketing, sales efforts, and identify new business opportunities that leverage the partnership.
Identify, engage in and comply with relevant Microsoft partner programs to maximize dollars, resources, support, and opportunities.
Implement enablement and training programs for sales to effectively position and sell with Microsoft.
Track, analyze, and report on the performance of the partnership, provide regular updates and insights to both Microsoft and Ada’s leadership teams.
Act as the primary point of contact for any partner-related inquiries within the organization.
Collaborate with cross-functional teams (sales, marketing, product, etc.) to create compelling partner value propositions, enablement resources, and a product roadmap for any solutions needed to maximize revenue opportunity.
Become an expert on all things Ada and be able to effectively communicate our value proposition to all levels, including C-Suite executives.
Work closely with Ada’s Partner Marketing team to execute on webinars, events, and other revenue driving activities.
Represent the company at partner events, conferences, and meetings.

Business DevelopmentMicrosoft AzureSalesforceCross-functional Team LeadershipCommunication SkillsMicrosoft OfficeAgile methodologiesNegotiationPresentation skillsRelationship buildingAccount ManagementSales experienceStrategic thinkingCRM

Posted about 2 months ago

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🔥 Customer Solutions Consultant II

Posted about 2 months ago

📍 Canada

🧭 Full-Time

💸 105000.0 - 140000.0 CAD per year

🔍 AI customer service

🔧 Requirements

2+ years of pre-sales/post-sales engineering or strategy/management/technology consulting experience.
1+ years of experience in a customer relationship building role.
Proficient in APIs and familiar with SaaS platforms like Shopify, Salesforce, Zendesk, Hubspot.
Excellent communication and presentation skills.
Proven track record of developing and managing relationships with senior-level stakeholders.
Technically and analytically curious.
Reliable and resilient team player.
Generative AI implementation experience is a strong asset.

💡 Responsibilities

Lead discovery sessions with customers and prospects to uncover requirements and challenges.
Utilize knowledge of APIs and SaaS platforms to address technical questions and provide solutions.
Deliver presentations to all levels of an organization, including C-suite.
Build custom product demonstrations and sandboxes.
Scope and design integrations into customers' technology stack.
Support pre-sales meeting quarterly revenue goals.
Support customers through implementation and going live.
Conduct quarterly business reviews and identify upsell opportunities.
Drive adoption and increase automated resolutions.

REST APITechnical supportCustomer SuccessSaaS

Posted about 2 months ago

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🔥 Strategic Channel Partner Manager

Posted 2 months ago

📍 Canada, United States

🧭 Full-Time

💸 195000.0 - 327000.0 CAD per year

🔍 AI customer experience

🔧 Requirements

At least 10 years of Channel Partner Sales experience or related role within the SaaS or AI industry.
Established existing network in the AWS and Microsoft partner networks.
Strong communication, negotiation, and presentation skills.
Ability to develop and execute strategic plans and initiatives.
Proficiency with Salesforce CRM and sales/partner management tools.

💡 Responsibilities

Identify and evaluate potential cloud channel partners that align with the company's growth strategy and target markets.
Develop and execute partner recruitment strategies, including prospecting, outreach, and presentations.
Negotiate and secure partnership agreements that are mutually beneficial and aligned with the company's objectives.
Collaborate with cross-functional teams to create compelling partner value propositions, enablement resources, and a product roadmap.
Cultivate and grow relationships with existing channel partners to drive revenue growth and satisfaction.

AWSBusiness DevelopmentCloud ComputingData AnalysisSalesforceStrategic ManagementNegotiationCRMSaaS

Posted 2 months ago

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🔥 Customer Solutions Consultant

Posted 3 months ago

📍 United Kingdom

🧭 Full-Time

💸 65000.0 - 75000.0 GBP per year

🔍 AI customer experience

🔧 Requirements

2+ years of pre-sales engineering, and/or strategy/management/technology consulting experience.
Working knowledge of APIs and a common understanding of SaaS platforms (e.g. Shopify, Salesforce, Zendesk, Hubspot, etc.).
Excellent communication and presentation skills, with the ability to effectively explain technical concepts to non-technical audiences.
Strong relationship building skills, including experience with VP level stakeholders.
Technically and analytically curious, demonstrating the ability to be a perpetual learner.
Located in the United Kingdom.

💡 Responsibilities

Lead discovery sessions with customers and prospects to uncover requirements and challenges and identify opportunities in their businesses.
Deliver concise, compelling, value-based presentations (product demos, technical assessments, roadmaps etc.) to all levels of an organization, including C-suite.
Build custom product demonstrations and sandboxes that capture the long-term value of Ada’s Automation-First strategy.
Scope and design integrations into customers' existing technology stack.
Support pre-sales meeting quarterly revenue goals through closing new business.
Support customers through their implementation and going live with our product.
Support post-sales retaining and expanding existing client accounts by delivering quarterly business reviews and identifying upsell opportunities.
Drive adoption and utilization of the platform with a focus on increasing automated resolutions for existing customers.
Collaborate with Product Management, Engineering, and Marketing to continuously provide feedback and improve Ada’s products and marketing.

RESTful APIsTechnical supportCustomer SuccessSaaS

Posted 3 months ago

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