Ada

Ada is a technology company focused on developing innovative voice solutions, currently seeking to expand its team with a Senior Software Engineer specializing in voice technology.

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👥 251-500💰 $150.0m Series D on 2022-05-24Real Time Big Data Information Technology Software

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🔥 Mid-Market Sales Development Representative

Posted 2024-11-21

📍 Canada

🧭 Full-Time

💸 79167 - 92368 CAD per year

🔍 AI customer experience

Excellent written and verbal communication skills.
High empathy and ability to foster connections.
Deep curiosity and eagerness to learn.
Highly motivated with a passion for making cold calls.
Creativity and adaptability in problem-solving.
Results-driven mindset and teamwork-oriented.
Previous SaaS experience is a plus.

Craft and deploy personalized omni-channel campaigns to prospective clients.
Qualify prospective clients on video and phone calls.
Become an Ada product expert.
Develop new outbound prospecting strategies and optimize existing ones.
Use modern sales tools including Outreach, LinkedIn, Gong, Vidyard, and Salesforce.
Collaborate with Account Executives to build long-term relationships with new accounts.

Communication Skills

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🔥 Senior Marketing Analyst

Posted 2024-11-12

📍 Canada

🧭 Full-Time

💸 92000 - 113000 CAD per year

🔍 AI-powered customer service automation

Degree in Math, Statistics, Economics, or similar field.
5+ years experience in data analytics/science, business analytics, or marketing analytics.
Strong understanding of marketing/sales funnel analytics and performance metrics.
Proficiency in data analysis and visualization tools (Looker, SFDC, Google Analytics, HockeyStack, etc.).
Experience with A/B testing, media mix modeling, and multi-touch attribution.
Experience optimizing for website performance and SEO (Google Search Console).
Ability to leverage large datasets to develop recommendations.
Excellent written and verbal communication skills.

Define and execute strategies for growing the sales pipeline through full funnel optimization.
Provide recommendations to marketing leadership for overall strategy and pipeline generation efforts.
Develop and maintain a pipeline attribution model and provide efficiency recommendations.
Monitor competitive environment for effective performance marketing strategy.
Build dashboards and reports to track pipeline generation performance.
Analyze conversion performance of web pages and recommend improvements.
Improve SEO of key pages through technical and content recommendations.
Collaborate with Marketing Operations to process leads according to SLA.

Data AnalysisHTMLGoogle AnalyticsStrategyData analysisCommunication SkillsCollaborationSEO

Posted 2024-11-12

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🔥 Software Engineering Intern

Posted 2024-11-07

📍 Canada

🧭 Internship

🔍 Artificial intelligence and customer service automation

Currently enrolled as a 2nd or 3rd-year undergraduate student pursuing a degree in Computer Science, Engineering, or a related field.
Must have previous co-op or internship experience.
Proficiency in programming languages such as Python, Java, or C++.
Basic understanding of data structures, algorithms, and software design principles.
Eagerness to learn and apply new technologies, particularly in artificial intelligence.
Strong problem-solving skills and attention to detail.
Excellent communication, collaboration, and interpersonal skills.
Ability to work effectively both independently and as part of a team.
Previous experience with AI or machine learning concepts is a plus but not required.

Deliver high-quality production-ready code with direction from the team.
Execute on defined tasks and contribute to solving problems with defined solutions in the AI space.
Participate in the core processes of the team (planning, on-call rotations, bug triage, metrics review, etc).
Participate in code reviews and ask questions to learn relevant codebases and technologies.
Contribute to a positive team community by engaging in team activities.
Share relevant project information and trade-offs impacting the product with the manager and team.
Actively contribute to virtual program learning sessions including time management and career development.

CollaborationAttention to detailTime Management

Posted 2024-11-07

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🔥 Lead Technical Writer

Posted 2024-11-07

📍 Canada, U.S.

🧭 Full-Time

💸 124000 - 180000 USD per year

🔍 AI-powered customer service automation

At least 5 years of technical writing experience in a technology-focused organization.
Hands-on experience with APIs, testing integrations, and SDK configurations.
Strong understanding of web technologies like HTML, CSS, and JavaScript.
Expertise in using Markdown and familiarity with Git.
Experience in supporting cross-functional teams and conveying complex concepts.
Self-motivated with a proactive approach to documentation needs.
Familiarity with AI and machine learning concepts is preferred.

Maintain and continuously improve the style guide and documentation structure.
Develop new content and update existing documents based on customer needs.
Review documentation submitted by Product, Engineering, and other teams.
Provide guidance on best practices for documenting new features.
Manage critical documentation sections including API references and security documentation.
Oversee the documentation platform and tools.

GitHTMLCSSJavascriptJavaScriptStrategyContent creationCollaboration

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🔥 Senior Security Operations Specialist

Posted 2024-10-21

📍 Canada

🧭 Full-Time

💸 110000 - 150000 CAD per year

🔍 AI-powered customer service automation

5+ years of experience in operational security covering code security, application security, threat detection, and more
3+ years of security expertise in cloud environments (AWS, Azure, GCP), especially in application development
Strong communication abilities for collaborating with stakeholders
Proactive initiative in identifying security improvements
Analytical problem-solving skills for complex challenges
Preferred certifications: CISSP, CCSP, CEH

Operate and administer key security systems and tools (e.g., IDS, EDR, DAST, etc.)
Lead day-to-day security operations including responding to alerts
Optimize tools to reduce false positives and enhance efficiency
Contribute to security-related projects and explore new tools
Provide security guidance during product development
Participate in vulnerability scans and collaborate with stakeholders
Advocate for security best practices and foster a security culture

AWSCybersecurityGCPProduct DevelopmentAzureCollaboration

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🔥 Technical Support Advisor

Posted 2024-10-21

📍 Canada, United States

💸 70250 - 94000 CAD per year

🔍 AI-powered customer service automation

Experience using Postman or CURL.
Experience supporting web applications in current technology stack (Jira, Zendesk, Salesforce).
Working knowledge of Application Programming Interfaces (APIs).
Excellent backlog management skills.
Analytical and methodical approach to problem-solving.
Ability to manage competing priorities transparently.
Effective communication of complex concepts to different audiences.

Triage, troubleshoot, localize and escalate complex client support issues to Technical Support Engineering teams within agreed-upon SLAs.
Deliver exceptional customer service experience and technical support to clients.
Support non-engineering teams in using, debugging, and understanding the platform.
Maintain and improve internal product documentation for the client support team.
Become an Ada product expert to derive structured feature requirements and bug reports.

SalesforceJiraAPI testingCommunication SkillsAnalytical SkillsCollaborationProblem Solving

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🔥 Solutions Consultant II

Posted 2024-10-21

📍 Canada

🧭 Full-Time

💸 105000 - 140000 CAD per year

🔍 AI-powered customer service automation

2+ years of pre-sales/post-sales engineering, strategy, management, or technology consulting experience.
1+ year of experience in a customer relationship building role, such as Customer Success Manager.
Proficient in APIs and familiar with SaaS platforms (e.g., Shopify, Salesforce, Zendesk, Hubspot).
Excellent communication and presentation skills for explaining technical concepts to non-technical audiences.
Proven track record of developing and managing relationships with senior-level stakeholders.
Technically and analytically curious, demonstrating a perpetual learning mindset.
Reliable and resilient team player with a start-up mentality for managing priorities.
Generative AI implementation experience considered a strong asset.

Lead discovery sessions with customers to uncover requirements and challenges.
Utilize knowledge of APIs and SaaS platforms to provide solutions.
Deliver compelling presentations to various organizational levels, including C-suite.
Build custom product demos that capture Ada’s Automation-First value.
Scope and design integrations into customers' technology stack.
Support pre-sales to meet quarterly revenue goals.
Assist customers during implementation and go-live phases.
Support post-sales to retain and expand existing client accounts.
Drive adoption and increase automated resolutions.
Collaborate with Product Management, Engineering, and Marketing for feedback and improvement.

Product ManagementSalesforceShopifyStrategyCollaboration

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🔥 Senior Product Manager

Posted 2024-10-21

📍 Canada, U.S.

🧭 Full-Time

💸 121000 - 160000 USD per year

🔍 AI-powered customer service automation

5+ years of relevant B2B SaaS Product Management experience in an agile and dynamic environment.
Experience in building and leveraging data/analytics products focused on AI-driven initiatives.
Familiarity with using and building with Large Language Models (LLMs).
Strong communication and presentation skills, capable of crafting inspiring business cases.
Proven experience driving product launches from 0 to 1.
Ability to work in ambiguity and deliver high-quality products aligned with strategic goals.

Consistently uses a results-oriented approach when working on complex projects and aligning product decisions with the company’s north star metric.
Develops and communicates a clear vision, strategy, and roadmap to ensure alignment among teams.
Exhibits strong leadership to drive team progress and identify opportunities for improvement.
Ensures alignment through active listening and empathetic responses in cross-functional meetings.
Demonstrates a focus on understanding customer needs and seeks feedback to improve product offerings.

LeadershipAgileProduct ManagementStrategyCollaboration

Posted 2024-10-21

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🔥 Partner Marketing Manager

Posted 2024-10-21

📍 Canada

🧭 Full-Time

💸 96000 - 130000 USD per year

🔍 AI-powered customer service automation

3+ years of partner marketing or product marketing experience for a B2B SaaS organization targeting enterprise customers.
Ability to manage partner relationships and communicate marketing goals clearly.
Experience in creating marketing materials such as blogs, email campaigns, and social media posts.
Familiarity with marketing automation platforms like HubSpot and CRM systems like Salesforce.
Data-driven mindset with strong written, oral, and presentation skills.
Comfortable in a fast-paced environment with shifting partner needs and marketing strategies.

Collaborate with partners to create co-branded content, webinars, and events to generate leads.
Provide channel partners with necessary marketing materials, training, and resources.
Target partner customer bases to expand reach to high-value accounts.
Promote partnerships resulting in integrated product offerings for added customer value.
Maintain Ada’s listings on partner marketplaces with updated messaging to drive leads.
Track success of marketing activities through metrics like lead quality and conversion rates.
Work with Brand to develop co-branding strategies ensuring consistency in messaging.

Project ManagementSalesforceCollaboration

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🔥 Manager, Sales Development

Posted 2024-10-21

📍 Canada, U.S.

💸 128000 - 185000 USD per year

🔍 AI-powered customer service automation

Strong ability to lead and motivate a team.
Proficiency in analyzing data and metrics.
Excellent verbal and written communication skills.
Deep understanding of sales processes and techniques.
Ability to adapt to changing market conditions.
Strong problem-solving skills.
Efficient time management and task prioritization.

Hire, train, and develop SDRs & BDRs.
Set clear goals, KPIs, and performance metrics.
Monitor and analyze team performance.
Foster a positive work environment.
Develop and implement outreach strategies and sales scripts.
Collaborate with marketing and sales teams.
Oversee sales tools for efficient workflows.
Ensure SDRs are effectively prospecting and qualifying leads.
Track key metrics and analyze data for improvements.

LeadershipStrategyCommunication SkillsAnalytical SkillsCollaborationTime Management

Posted 2024-10-21

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Ada

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