Ada

About Ada

Ada is an AI customer service company on a mission to make customer experience extraordinary for everyone. You'll work with an AI-native platform that automates customer interactions, providing instant, proactive, and personalized support at scale. Ada's AI agents resolve a significant portion of customer conversations autonomously, allowing businesses to transform customer service from a cost center into a growth engine. Ada was founded in Toronto in 2016 and now powers over 5.5 billion interactions for global brands like Square, YETI, IPSY, and Monday.com.

How We Work

Ada embraces a remote-first, in-person-friendly model, offering you the flexibility to work from home or a local hub. The company values continuous improvement and personal growth, fostering an environment where you can drive progress. You'll find a collaborative atmosphere where teams are encouraged to explore strategies that raise the standard for customer service. Ada sees growth as a reflection of each individual owner's personal growth.

Engineering at Ada

At Ada, you'll tackle the complex challenges of applying cutting-edge AI to customer service. The platform is built around a powerful AI agent, using a 'Reasoning Engine' that leverages Natural Language Processing (NLP) and Large Language Models (LLMs) to understand customer queries, pull information from diverse sources, and generate human-like responses. This involves orchestrating multiple generative AI models to achieve high resolution rates and deliver empathetic service. You'll contribute to a system that continuously learns and improves, addressing challenges like ensuring accuracy with up-to-date information and handling complex, multi-turn conversations.

Why Join Us

• Pioneer the future of AI in customer service, working with cutting-edge tools and large language models.
• Drive significant business impact by helping enterprise clients achieve measurable outcomes like improved automated resolution rates and customer satisfaction.
• Grow your expertise in a remote-first environment with dedicated learning and development budgets.
• Contribute to a company that has powered over 5.5 billion interactions for major global brands.
• Work with a team that values personal growth and continuous improvement, where your contributions directly shape the product and customer experience.

Benefits & Perks

• Unlimited Vacation: Recharge when you need to.
• Comprehensive Benefits: Extended health coverage, dental, vision, travel, and life insurance.
• Wellness Account: Invest in your overall well-being and lifestyle.
• Employee & Family Assistance Plan: Resources to support you and your loved ones.
• Flexible Work Schedule: Balance your work and personal life.
• Remote-First, In-Person Friendly: Options to work from home or at our local hub.
• Learning & Development Budget: Invest in your long-term growth goals and skills.
• Work from Home Budget: Equipping you with the tools and support for a seamless remote work experience.
• Access to Cutting-Edge AI Tools: Work with the best AI tech stack in the industry.
• Hands-On with LLMs: Enhance your expertise in leveraging large language models.