Canto

👥 251-500💰 Private about 4 years agoCloud Data Services Document Management Asset Management File Sharing Enterprise Software Software

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Canto is a leading digital asset management (DAM) platform that helps organizations efficiently streamline, organize, and distribute visual brand assets using innovative features like AI Visual Search. With over 30 years of experience, Canto serves various industries, maximizing content value and accelerating time to market from its headquarters in Atlanta and offices in Germany.

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Jobs at this company:

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🔥 Implementation Manager

Posted 5 days ago

📍 AZ, CA, CO, CT, FL, GA, IA, ID, IL, MA, MD, ME, MI, MN, MS, NC, NY, OR, PA, SC, TX, UT, WA & WI

🔍 Digital Asset Management

🔧 Requirements

Experience with software implementation and assisting customers.
A customer-focused approach, as well as good organizational skills, and an efficient solution-oriented working style.
Experience with SaaS/Cloud solutions.
Experience in Customer Success Management/Client Success Management, ideally involving SaaS.
An affinity for tech and the ability to quickly familiarize yourself with software.
Ability to work independently while demonstrating excellent interpersonal, analytical, and communication skills.
Possess the ability to think critically and outside of the box to help your customers solve challenges and use-cases.
Experience working in a fast-paced environment, with consistent change, and the ability to manage multiple concurrent projects.
A self-starter who likes to learn and ask questions.
Excited to receive feedback and continue developing your skills and knowledge base.

💡 Responsibilities

Lead and participate in client meetings as you educate, train, and advise customers on how to implement the Canto product successfully. Frequent client calls are a regular part of this responsibility.
Provide go-live support, knowledge transfer, and documentation as necessary.
Ensure that the software solution is implemented quickly and successfully within the client's timeline, laying the groundwork for long-term customer success.
Project manage your customers and internal partners to keep the implementations on track and successful.
Conduct project hand-off to the Canto Account Management team.
Regularly meet with team members and the client to deliver status updates, resolve project issues, and design solutions.

Project ManagementSQLProject CoordinationCommunication SkillsAnalytical SkillsProblem SolvingCustomer serviceRESTful APIsTrainingClient relationship managementCustomer supportSaaS

Posted 5 days ago

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🔥 Customer Marketing Associate

Posted 26 days ago

📍 AZ, CA, CO, CT, FL, GA, IA, ID, IL, MA, MD, ME, MI, MN, MS, NC, NY, OR, PA, SC, TX, UT, WA & WI

🧭 Standard

🔧 Requirements

1–3 years of experience in marketing, customer advocacy, or a related field.
Strong communication and writing skills with an ability to craft engaging customer-focused content.
Experience supporting marketing campaigns, events, or customer engagement initiatives.
Highly organized with strong attention to detail and project management skills.
Experience with customer advocacy programs (case studies, testimonials, online reviews) preferred.
Familiarity with marketing automation tools and CRM platforms such as Churnzero, Salesforce, and Hubspot preferred.
A natural relationship-builder who enjoys connecting with customers.
Strong problem-solving skills and a proactive mindset.
Ability to collaborate across teams and adapt in a fast-paced environment.
Data-driven approach with an eye for optimizing marketing efforts.
Creative thinker with a passion for customer storytelling and brand advocacy.

💡 Responsibilities

Assist in the development and execution of customer marketing campaigns, including email, social, and content initiatives.
Support and grow customer advocacy programs, such as case studies, testimonials, and online reviews.
Build and nurture customer relationships to drive advocacy and long-term loyalty.
Keep our customer marketing assets organized and easy to access.
Ensure accurate customer logo usage in marketing materials while supporting design efforts.
Coordinate events and webinars that engage and excite our customers.
Partner with Customer Success and Sales to identify and amplify customer success stories.
Manage customer communications, including newsletters, product updates, and engagement emails.
Track and report on campaign performance to optimize strategies and improve results.

Data AnalysisSalesforceProject CoordinationContent creationCommunication SkillsCustomer serviceRelationship buildingMarketingCRMCustomer supportCustomer Success

Posted 26 days ago

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🔥 Strategic Channel Account Manger  

Posted about 1 month ago

📍 AZ, CA, CO, CT, FL, GA, IA, ID, IL, MA, MD, ME, MI, MN, MS, NC, NY, OR, PA, SC, TX, UT, WA & WI

🔍 SaaS

🔧 Requirements

4 years in new partner recruitment and partner management, preferably within the technology or SaaS industry
Strong understanding of the US market
Professional communication, negotiation, and presentation skills
Ability to build and maintain strong relationships with partners and key stakeholders
Demonstrated ability to meet and exceed sales targets and drive revenue growth
Results-oriented mindset with strong analytical and problem-solving skills

💡 Responsibilities

Assist in developing and executing the company’s Channel strategy to achieve sales targets and revenue goals in North America
Identify, engage, and recruit new partners - including Resell, Solution, and Technology partners
Build and maintain collaborative relationships with Direct Sellers and Account Managers
Analyze and assess channel coverage, partner capacity and recruitment requirements across North America
Collaborate with partners to develop joint go-to-market strategies
Drive the onboarding process for new partners
Conduct regular business reviews with partners to evaluate performance

Business DevelopmentStrategic ManagementCommunication SkillsNegotiationPresentation skillsExcellent communication skillsRelationship buildingAccount ManagementRecruitmentSales experienceMarket ResearchLead GenerationCRMSaaS

Posted about 1 month ago

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🔥 Senior Manager, Customer Success Management

Posted about 1 month ago

📍 United States

🧭 Standard

🔍 B2B SaaS

🔧 Requirements

7+ years of experience in customer success, account management, or related roles in a B2B SaaS environment.
3+ years managing a team, preferably in customer success or a similar post-sales function.
Track Record of Driving Product Adoption
Demonstrated success in leading initiatives to improve customer adoption, retention, and overall satisfaction.
Deep commitment to understanding customer needs and delivering value-driven outcomes.
Proven ability to inspire, mentor, and manage a team, fostering a high-performance and collaborative culture.
Ability to develop and implement scalable strategies to enhance customer product adoption and satisfaction.
Excellent verbal and written communication skills, with the ability to present compelling insights and strategies to internal and external stakeholders.
Ability to quickly learn and understand SaaS product features and workflows and effectively guide the team and customers in their use.

💡 Responsibilities

Lead and Develop the Customer Success Team - Recruit, mentor, and manage a high-performing team of Customer Success Managers (CSMs) focused on driving product adoption and delivering value to customers by helping them accomplish their business objectives.
Drive Product Adoption and Customer Value - Develop and execute strategies to ensure customers maximize the value of the product post-onboarding, achieving critical adoption milestones.
Establish and Monitor Success Metrics - Define KPIs and success metrics such as adoption rates, time-to-value (TTV), and Net Promoter Score (NPS), and regularly analyze and report progress.
Build Scalable Customer Success Processes - Implement scalable frameworks, playbooks, health scores, and best practices for the CSM team to efficiently support a growing customer base.
Collaborate Cross-Functionally - Partner closely with Account Management, Implementation, Customer Support, Product, Rev Ops & Customer Marketing teams to ensure a seamless customer journey and address any product-related challenges.
Drive Rules of Engagement – Partner very closely with the Account Management team to ensure CSMs and Account Managers drive an optimal customer experience and work collaboratively to ensure customer business objectives are achieved which will help drive Canto’s recurring retention and expansion goals.
Champion Customer Advocacy - Act as the voice of the customer within the organization, providing actionable feedback to Product and Marketing teams to improve the customer experience and product functionality.
Segment and Prioritize Customer Engagements - Implement & manage a segmentation strategy to tailor engagement strategies by customer size, industry, or use case, ensuring high-impact adoption initiatives for each segment.
Manage Escalations and Drive Resolution - Oversee customer escalations related to adoption challenges, collaborating with relevant teams to ensure timely and satisfactory resolutions.
Develop and Deliver Customer Training Programs - Work with the team to create and deliver targeted resources, webinars, and training materials to enable customers to fully leverage the product.
Foster a Proactive and Value-Driven Culture - Instill a proactive approach in the team, ensuring they consistently identify opportunities to deliver additional value to customers and align efforts with the customers’ business goals.

LeadershipProject ManagementCross-functional Team LeadershipStrategic ManagementAccount ManagementData visualizationTeam managementCRMCustomer SuccessSaaS

Posted about 1 month ago

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🔥 Senior FP&A Analyst – Revenue Planning & Analytics

Posted about 1 month ago

📍 United States

🧭 Full-Time

🔍 Digital Asset Management

🔧 Requirements

Bachelor’s degree in Finance, Accounting, or related field
6+ years of progressive experience in financial planning and analysis
Experience working in or covering SaaS businesses
Strong financial modeling skills and advanced proficiency in Excel
Strong presentation skills
Excellent analytical and problem-solving abilities
Experience with financial planning software and BI tools
M&A experience desired

💡 Responsibilities

Conduct comprehensive financial analysis for strategic initiatives
Assist in development of financial models for forecasting
Collaborate with teams to align on financial objectives
Prepare and present financial reports to senior management
Identify opportunities for process improvements in financial planning
Participate in budgeting and forecasting processes
Support ad-hoc financial analysis and special projects

CollaborationAttention to detailReportingBudgetingData visualizationFinancial analysisSaaS

Posted about 1 month ago

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