Customer Solutions Consultant II

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Requirements:

• 2+ years of pre-sales/post-sales engineering or strategy/management/technology consulting experience.
• 1+ years of experience in a customer relationship building role.
• Proficient in APIs and familiar with SaaS platforms like Shopify, Salesforce, Zendesk, Hubspot.
• Excellent communication and presentation skills.
• Proven track record of developing and managing relationships with senior-level stakeholders.
• Technically and analytically curious.
• Reliable and resilient team player.
• Generative AI implementation experience is a strong asset.

Responsibilities:

• Lead discovery sessions with customers and prospects to uncover requirements and challenges.
• Utilize knowledge of APIs and SaaS platforms to address technical questions and provide solutions.
• Deliver presentations to all levels of an organization, including C-suite.
• Build custom product demonstrations and sandboxes.
• Scope and design integrations into customers' technology stack.
• Support pre-sales meeting quarterly revenue goals.
• Support customers through implementation and going live.
• Conduct quarterly business reviews and identify upsell opportunities.
• Drive adoption and increase automated resolutions.