Customer Solutions Consultant

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Requirements:

• 2+ years of pre-sales engineering, and/or strategy/management/technology consulting experience.
• Working knowledge of APIs and a common understanding of SaaS platforms (e.g. Shopify, Salesforce, Zendesk, Hubspot, etc.).
• Excellent communication and presentation skills, with the ability to effectively explain technical concepts to non-technical audiences.
• Strong relationship building skills, including experience with VP level stakeholders.
• Technically and analytically curious, demonstrating the ability to be a perpetual learner.
• Located in the United Kingdom.

Responsibilities:

• Lead discovery sessions with customers and prospects to uncover requirements and challenges and identify opportunities in their businesses.
• Deliver concise, compelling, value-based presentations (product demos, technical assessments, roadmaps etc.) to all levels of an organization, including C-suite.
• Build custom product demonstrations and sandboxes that capture the long-term value of Ada’s Automation-First strategy.
• Scope and design integrations into customers' existing technology stack.
• Support pre-sales meeting quarterly revenue goals through closing new business.
• Support customers through their implementation and going live with our product.
• Support post-sales retaining and expanding existing client accounts by delivering quarterly business reviews and identifying upsell opportunities.
• Drive adoption and utilization of the platform with a focus on increasing automated resolutions for existing customers.
• Collaborate with Product Management, Engineering, and Marketing to continuously provide feedback and improve Ada’s products and marketing.