Senior Product Manager PRM, Reporting & Insights

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Requirements:

• 4+ years product management, or equivalent professional SaaS experience in customer success, UX research, product operations, product marketing, or data analytics roles
• Proficiency in contributing to product development teams, from solution requirements to execution, and asynchronously breaking down product and technical requirements. Past experience with hybrid or distributed teams is a plus
• Experience in using product development tools (ex. JIRA, Shortcut or Linear), navigating product analytics (ex. Heap, Pendo), and collaborative tools (ex. Miro, FigJam, LucidCharts, etc.)
• Experience making sound and challenging prioritization decisions, and getting buy-in from all stakeholders related to that decision.
• Experience working on a reporting suite of tools in some capacity, understanding the complexities of data visualizations, building effective dashboards, underlying data cleanliness, and more
• Strong self-management practices with attention to detail
• Experience partnering strongly with customer success teams, and building up a strong knowledge of key pain points and opportunities
• Ability to distill business needs to support the product to meet those needs
• Experience working on a complex, data-rich platform
• Familiar with SQL queries with exploratory data analysis
• Experience performing quality assurance (QA) testing to evaluate functionality and catch issues before they reach production

Responsibilities:

• Partner with product leadership to establish, validate, and sell a strategy for Reporting & Insights at Muck Rack, ensuring customers can effectively report on their coverage
• Project manage all Reporting & Insights projects, from scope to release, partnering with UX, go-to-market, product marketing, and revenue stakeholders
• Explore innovative solutions for a market that’s ripe for innovation, advocating for new possible approaches to old PR problems, and demonstrate an openness for leveraging AI to shape workflows in ways that provide clear value
• Identify, track, and report back on key product health metrics to showcase the effectiveness of our roadmap and build decisions, and prioritize necessary follow-up work to close gaps
• Write clear requirements, and acceptance criteria to ensure tech teams have the clarity they need to deliver high quality outcomes for users and internal stakeholders
• Maintain the day-to-day backlog with the engineering teams, ensuring all tickets are prioritized and planned to meet targeted milestones
• Inform and manage project plans on more major projects to ensure cross-functional dependencies are known and tracked, and define and track progress against project OKRs
• Communicate effectively with team members and key stakeholders to achieve project goals and to identify and mitigate risks as they arise
• Analyze and monitor qualitative and quantitative data on Muck Rack to identify product opportunities or gaps that help us to develop world-class user experiences