Sinch

👥 1001-5000💰 $48,845,918 Post-IPO Debt 7 months agoMessaging SaaS Telecommunications Mobile Software📈 Public Company

Sinch is a leading communications platform that connects businesses and individuals through innovative engagement tools. With a rich history in cloud communications, Sinch now facilitates 25 billion API calls annually for enterprises and startups, enhancing customer interactions worldwide.

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Jobs at this company:

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🔥 Deliverability Advocacy Specialist

Posted 3 days ago

📍 United States

🧭 Full-Time

💸 90000.0 - 110000.0 USD per year

🔧 Requirements

Minimum of 4 years' experience in an email deliverability role
Strong familiarity with end-to-end delivery (IP addresses, DNS, SMTP, authentication, etc.)
In depth knowledge of ISP/domain-specific delivery policies, deliverability, best practices, and anti-spam laws like CAN-SPAM and CASL
Proficiency with data analytics tools (familiarity with Kibana or similar is a plus!), including using the data to analyze, report, and make delivery related decisions
Proactive and self-motivated to identify and tackle problems; comfortable with a high degree of responsibility and autonomy
Ability to work with a physically distributed team and work a flexible schedule
Outstanding verbal and written communications skills
Committed to learning and expanding professional and technical knowledge, and sharing this knowledge

💡 Responsibilities

Cultivate and nurture relationships with key industry stakeholders, actively participating in professional communities to enhance organizational visibility, establish thought leadership, and strengthen our company's reputation as an innovative leader in the field.
Represent Sinch Email at industry events such as M3AAWG
Collaborate with our Deliverability Services teams with the onboarding and ongoing support of their clients
Work with our Marketing team to produce insightful and engaging deliverability related content for blog posts, webinars, podcast episodes and similar
Work closely with our Reputation Engineering team to propose and develop improvements to our platform
Measure and improve the reputation of our sending infrastructure to ensure delivery rates are always within an acceptable range
Investigate, diagnose, and remediate delivery and deliverability issues by collaborating with customers, internal teams, mailbox providers, and anti-spam vendors

Data AnalysisKibanaCommunication SkillsCollaborationRESTful APIsData analytics

Posted 3 days ago

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🔥 Site Reliability Engineer

Posted 3 days ago

📍 France

🔧 Requirements

Background in infrastructure, operations, or software engineering.
Experience with cloud providers such as GCP.
Proficiency in configuration management tools such as Terraform and Ansible.
Hands-on proficiency with modern monitoring tools like Prometheus and Grafana.
Experience with distributed data stores such as Cassandra, PostgreSQL, and ElasticSearch.
Experience with Python and Bash is beneficial.
Strong technical skills across various infrastructure technologies.
Strong communication skills.
Experience operating and maintaining production systems in a Linux and public cloud environment.

💡 Responsibilities

Partner with product engineering teams to identity systems requirements.
Build and support our cloud-based infrastructure.
Automate routine processes and remediation tasks.
Develop, monitor and track Service Level Objectives (SLOs) for the systems under management.
Proactively troubleshoot, resolve, and plan for issues that typically come from support staff, other engineering teams, and our automated monitoring system.
Ensure our datastores are healthy and operate at optimal performance levels.
Contribute to the growth and culture of our engineering team.

DockerPostgreSQLPythonBashElasticSearchGCPKubernetesCassandraGrafanaPrometheusLinuxTerraformAnsible

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🔥 Service Implementation Specialist

Posted 4 days ago

📍 United States, Canada

💸 52000.0 - 68000.0 USD per year

🔍 IT services

🔧 Requirements

Preference for 1 – 3 years of experience using PC-based applications in the telephony or IT services industry.
Exposure to SMS (messaging) business applications and terminology is a plus.
Basic knowledge or exposure to wireless carrier processing processes is preferred.
Experiencing using web-based CRM or Service Desk applications; Salesforce.com or Atlassian Service Desk/JIRA experience is a strong plus.

💡 Responsibilities

Responsible for the performance and coordination of all Operator and Supplier Administration and Regulatory Compliance duties relating to the ordering, deployment and on-going usage of messaging services for US and Canadian clients.
Communication with internal and external stakeholders to detail requirements, changes and service modification.
Manage client/campaign certifications with wireless carriers to assure compliance and functionality with the SINCH messaging platform utilizing proprietary systems and 3rd party tools.
US Campaign Onboarding, this includes Review, Submission and Certification of US Messaging Campaigns on Short Codes, Long Codes and Toll-Free numbers.

SalesforceJiraRESTful APIsCRM

Posted 4 days ago

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🔥 Senior Manager, Customer Experience (CX)

Posted 4 days ago

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🔥 Senior Frontend Software Engineer

Posted 8 days ago

🔍 Software Development

🔧 Requirements

Experience with React framework and Javascript, also with CSS
Experience with Microfrontend architecture and AWS
Excellent verbal and written English communication skills
Ability to work independently with minimal guidance
Ability to work closely with backend engineers to deliver great experiences to our customers
Experience as a senior team member, with the ability to coach, mentor and guide less experienced team members
Communicate and collaborate with other global teams to agree on technical solution options across the platform

💡 Responsibilities

Provide technical leadership and direction to the team to enable the team to ship secure, reliable, well-tested, and maintainable code to our customers
Take initiative to mentor and upskill colleagues through constructive feedback during code reviews, best practices, architectural choices and non-functional concerns including security, privacy & performance
Helps drive the direction and priorities of the team, actively seeking ways how the team can better help their stakeholders and breakdown work effectively
Recognized as a leader and clear expert in technical areas and components owned by the team
Be a strong role model within the team who demonstrates collaboration, accountability and technical excellence
Help lead the end-to-end delivery of work from technical design and architecture of solutions to production deployment and support
Ability to independently solve and deliver complex technical solutions in a wide variety of situations
Champions quality within the team and establishes processes to improve quality over time
Assist in incident support and help the team resolve issues in production environments

Posted 8 days ago

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🔥 Senior Backend Software Engineer

Posted 8 days ago

🔍 Software Development

🔧 Requirements

Experience with NodeJS, but may also work with Python, Go, Java & PHP
Experience with AWS, Microservices and Kubernetes
Excellent verbal and written English communication skills
Ability to work independently with minimal guidance
Ability to work closely with frontend engineers to deliver great experiences to our customers
Experience as a senior team member, with the ability to coach, mentor and guide less experienced team members
Communicate and collaborate with other global teams to agree on technical solution options across the platform

💡 Responsibilities

Provide technical leadership and direction to the team to enable the team to ship secure, reliable, well-tested, and maintainable code to our customers
Take initiative to mentor and upskill colleagues through constructive feedback during code reviews, best practices, architectural choices and non-functional concerns including security, privacy & performance
Helps drive the direction and priorities of the team, actively seeking ways how the team can better help their stakeholders and breakdown work effectively
Recognized as a leader and clear expert in technical areas and components owned by the team
Be a strong role model within the team who demonstrates collaboration, accountability and technical excellence
Help lead the end-to-end delivery of work from technical design and architecture of solutions to production deployment and support
Ability to independently solve and deliver complex technical solutions in a wide variety of situations
Champions quality within the team and establishes processes to improve quality over time
Assist in incident support and help the team resolve issues in production environments

Posted 8 days ago

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🔥 Sales Engineer - SIP

Posted 8 days ago

📍 United States

💸 112000.0 - 135000.0 USD per year

🔍 Sales Engineering

🔧 Requirements

5+ years in Sales/Solutions Engineering
Experience with SIP trunking solutions
Experience integrating VoIP technologies with enterprise-level platforms
Experience with messaging services including SMS, MMS, RCS and other common channels.
Strong technical, analytical and communication skills

💡 Responsibilities

Engaging with customers across multiple vertical segments in pre-sales activities
Managing projects and relationships
Providing technical sales support
Offering proof of concept support
Providing continual technical guidance

Posted 8 days ago

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🔥 International Payroll Specialist

Posted 8 days ago

📍 Philippines, Australia, New Zealand, United States

🔍 Software Development

🔧 Requirements

Proficiency in managing end-to-end payroll processes in APAC, with a great understanding of payroll regulations, tax laws, and compliance requirements.
Demonstrated proficiency in overseeing payroll operations through third-party providers is highly advantageous.
Meticulous attention to detail is crucial to ensure accurate payroll calculations and adherence to company policies and legal requirements, thereby minimizing errors and the need for adjustments.
Ability to identify areas for process improvement within the payroll function and implement solutions that enhance efficiency, accuracy, and compliance.
Strong communication skills are essential for collaborating effectively with internal stakeholders such as the Payroll Manager, Finance team, HR, and external partners like payroll providers and tax agents.
The role requires the capacity to address complex payroll issues, resolve discrepancies, and troubleshoot any challenges that may arise during payroll processing or compliance activities.
A commitment to ongoing professional development is necessary to stay updated on changes in payroll regulations, industry best practices, and technological advancements that may impact payroll operations.

💡 Responsibilities

Processing the end-to-end monthly and semi-monthly payroll cycles for the Group, encompassing the Philippines, Australia, New Zealand and United States managed through third-party providers. This includes meticulous data input, thorough review, and preparation for final approvals, as well as facilitating bank transfers.
Ensure the maintenance of audit-ready payroll processes by filing authorized payment instructions and supporting calculations, adhering to stringent regulatory requirements.
Deliver consistent and accurate calculations for various compensation elements including salaries, on-call/overtime, casual hourly pay, and allowances, particularly focusing on new starter and termination payments.
Uphold compliance with Company benefit and leave policies, promptly escalating any deviations when necessary, while also ensuring adherence to Federal, State, and Local legal payroll requirements across multiple jurisdictions, advising management on necessary actions.
Collaborate with the Payroll Manager in the calculation and submission of annual Payroll Taxes and Workcover lodgements, taking ownership of all US State tax portals, and liaising with external tax agents when required.
Foster close collaboration with the wider Finance team to ensure reconciliation of payroll journals and completion of payroll balance sheet reconciliations to effectively track any outstanding amounts or timing differences.
Work in tandem with HR to ensure synchronization of new starters and leavers, streamlining workflow processes, and addressing any data integrity issues that may arise.
Enhance and maintain the process for sharing payroll information across payroll, Finance, HR, and FP&A, ensuring the privacy of employee data is rigorously preserved.
Continuously expand professional and technical knowledge through active participation in educational workshops, staying updated with professional publications, fostering personal networks, and engaging with professional societies to remain at the forefront of industry best practices.
Ensure efficient handling of the Payroll Inbox, promptly addressing and resolving payroll-related inquiries and requests in accordance with established procedures and service level agreements.

Posted 8 days ago

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🔥 Senior Customer Success Manager - Financial Services

Posted 13 days ago

📍 United States

🧭 Full-Time

💸 120000.0 - 140000.0 USD per year

🔍 Financial Services

🔧 Requirements

At least five (preferably 7-10) years of industry Enterprise Sales and/or Account Experience working with Large Enterprise Customers or Customers in the Financial Services Sector.
Background in CPaaS or other related Enterprise Sales experience preferred.
Knowledge of Messaging, Telecom and/or Enterprise Software.
Able to manage the entire upsell/cross-sell sales cycle from qualification to presentation, closing and implementation.
Experience with VP level and above within Fortune 500 companies.
Strategic leadership ability and relationship building skills are critical.
High energy and motivated personality who can drive revenue growth.
Demonstrated track record of success in previous Sales / Account Management roles.
High degree of initiative, dependability, autonomy, and ambitious drive.
Must have excellent work ethic.

💡 Responsibilities

Identify and pursue business opportunities by analyzing sales options and industry trends.
Develop and maintain strong relationships with existing clients, acting as their primary touchpoint and trusted advisor.
Promote deeper product usage by creating clear, value-driven use cases
Track customer health metrics, proactively addressing issues to ensure satisfaction and retention.
Provide ongoing support, insights, and recommendations to improve service adoption and profitability.
Collect and relay customer feedback to Engineering and Product teams to inform future development.
Accurately forecast business performance and maintain CRM data in Salesforce.
Stay current on industry trends, competitive activity, and best practices.
Maintain professional and technical knowledge through ongoing learning and networking.

LeadershipSalesforceCommunication SkillsAnalytical SkillsProblem SolvingMicrosoft OfficeNegotiationRelationship buildingAccount ManagementFluency in EnglishClient relationship managementCross-functional collaborationSales experienceStrategic thinkingCRMFinancial analysisCustomer Success

Posted 13 days ago

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🔥 Senior Software Developer - Mailgun Optimize and Validate

Posted 25 days ago

📍 United States

🧭 Full-Time

💸 124800.0 - 163800.0 USD per year

🔍 Software Development

🔧 Requirements

Proficient in Go.
Experience working in a CI/CD environment.
Experience with noSQL (Mongo, Cassandra) databases.
Experience with highly scalable distributed systems capable of handling millions of requests.
Experience working with and maintaining RESTful APIs.
Passion for clean, simple, and well-tested code.

💡 Responsibilities

Makes design decisions and recommendations to satisfy business requirements based on the product roadmap/vision.
Makes recommendations based upon established vision and associated analysis in order to satisfy tactical, operational, and strategic needs.
Capable of prototyping solutions to determine feasibility and provide an outline to others for implementation.
Designs sustainable solutions and processes that minimize developer support and intervention.

Software DevelopmentMongoDBCassandraGoREST APINosqlCI/CDRESTful APIsMicroservices

Posted 25 days ago

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