Sinch

Sinch is a leading communications platform that connects businesses and individuals through innovative engagement tools. With a rich history in cloud communications, Sinch now facilitates 25 billion API calls annually for enterprises and startups, enhancing customer interactions worldwide.

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🔥 Enterprise Account Executive

Posted 2024-11-15

📍 United States

🧭 Full-Time

💸 125001 - 150000 USD per year

🔍 Marketing technology

5+ years of enterprise deal management and closing experience.
Met or exceeded annual sales goals of $1M+ ACV.
Demonstrated methodology to prospect and build pipeline independently.
Experience in working for innovative tech companies, preferably in marketing technology.
Experience selling into large companies and winning new logos.
Experience selling at V and C Level to marketers in industries like Retail, Travel, Hospitality, and Financial Services.
Experience with MEDDPICC, MEDDIC, or similar rigorous deal inspection sales methodologies.
History of President’s Club achievements or consistent YoY over-achievement.
Consistent deal sizes of $200k+.

Work with a list of existing Sinch clients who are national and international brands.
Build relationships and match Sinch’s solutions to the business initiatives of the brands.
Maintain, build, and own specific relationship maps for your territory including existing relationships and aspirational contacts.
Develop a deep comprehension of customers' businesses and competitors' strengths and weaknesses.
Negotiate favorable pricing and business terms with large commercial enterprises by demonstrating value and ROI.
Ensure high forecasting accuracy and consistency.

Business DevelopmentBusiness developmentGoCommunication SkillsProblem SolvingNegotiation

Posted 2024-11-15

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🔥 Software Engineer Manager (Conversational Solutions)

Posted 2024-11-15

📍 Spain, Germany

🔍 Customer Communication Cloud

Proven leadership experience with accountability for team results.
Strong technical background in building developer tools and mission-critical systems.
Proficiency in high-level languages such as Java, Kotlin, or TypeScript.
Familiarity with trunk-based development, IaC, GitOps, and CI/CD toolsets.
Experience in a customer-centric environment and excellent communication skills.

Manage and mentor engineers, providing guidance on technical and career development.
Conduct regular performance evaluations and career growth discussions.
Facilitate collaboration between teams in Spain and Germany.
Drive implementation of the Conversational Strategy, ensuring alignment with organizational goals.
Oversee the development, launch, and operation of mission-critical systems.

Posted 2024-11-15

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🔥 Application Administrator I

Posted 2024-11-14

📍 United States

🧭 Full-Time

💸 18 - 21 USD per hour

🔍 Technology

A basic understanding of email receipt and delivery (POP, IMAP, SMTP).
Knowledge of email composition concepts, including MIME standards and formatting.
Familiarity with email deliverability techniques such as IP/domain reputation, SPF/DKIM authentication, and spam filtering.
Ability to execute commands in multiple programming languages.
Working knowledge of REST APIs and integration.
Foundational understanding of Cloud Computing technologies and familiarity with Windows, Linux, Mac OSX operating systems.
Proactive customer service and communication skills, with strong organizational, documentation, and problem-solving abilities.
A passion for technology and customer service.

Provide level-appropriate customer support requests primarily via phone, tickets, and chat.
Escalate support requests through appropriate channels as necessary.
Document all customer support interactions via the ticketing system.
Maintain customer loyalty by exceeding customer service expectations.
Foster strong working relationships with other departments including Sales, Operations, and Support.
Exercise good judgment and decision-making to deliver superior customer outcomes.
Adapt to work with a physically distributed team and flexible schedules to cover shifts.

Cloud ComputingMac OS XREST APICommunication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceRESTful APIsLinuxAttention to detailOrganizational skillsTime ManagementWritten communicationMultitaskingDocumentation

Posted 2024-11-14

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🔥 Deliverability Specialist

Posted 2024-11-14

📍 United States

🧭 Full-Time

💸 68000 - 85600 USD per year

🔍 Email deliverability and communications

Minimum of 2 years' experience in an email deliverability role.
Strong familiarity with end-to-end delivery processes including IP addresses, DNS, SMTP, and authentication.
Knowledge of ISP/domain-specific delivery policies, best practices, and anti-spam laws such as CAN-SPAM and CASL.
Proficiency with data analytics tools, familiarity with Kibana is a plus.
High capacity for prioritizing and taking swift actions.
Proactive and self-motivated problem solver with a high degree of responsibility.
Ability to work with a distributed team and flexible schedule.
Outstanding verbal and written communications skills.
Commitment to learning and sharing professional knowledge.

Measure and improve the reputation of our sending infrastructure to ensure delivery rates are within an acceptable range.
Investigate, diagnose, and remediate delivery and deliverability issues by collaborating with customers, internal teams, mailbox providers, and anti-spam vendors.
Analyze Delivery Status Notification (DSN) messages to optimize bounce classification.
Assist Deliverability Engineers in reviewing and managing our IP inventory.
Use data from SMTP connections to identify limits and propose modifications.
Work closely with Deliverability Services teams for client onboarding and support.
Participate in the email community and represent Sinch Email at industry events.

Data AnalysisKibanaData analysisCommunication SkillsAnalytical SkillsCollaborationProblem SolvingAttention to detailOrganizational skillsPresentation skillsTime ManagementWritten communicationMultitaskingDocumentation

Posted 2024-11-14

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🔥 Software Developer II

Posted 2024-11-14

📍 United States

🧭 Full-Time

💸 116000 - 145000 USD per year

🔍 Software Development

2+ years practical software development experience in building user interfaces.
Proficiency in HTML, CSS, and Typescript.
Strong fundamental JavaScript foundation.
Skilled in development using modern React paradigms.
Experience integrating with RESTful API services.
Preferred: Experience with Python and PHP.

Participating in the planning sessions to define the product roadmap.
Crafting functional UIs based on mockups created by the UX team.
Reducing technical debt by writing clean and simple code.
Advocating for developer and customer experience.
Collaborating across teams to accomplish goals.

Software DevelopmentHTMLCSSJavascriptTypeScriptJavaScriptReact

Posted 2024-11-14

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🔥 Software Developer Mid-Level

Posted 2024-11-07

📍 France

🔍 Email delivery service

3+ years of hands-on experience in building large-scale, distributed web applications.
Proficiency in PHP and React, with end-to-end development experience.
Experience with RESTful services and working within a CI/CD pipeline.
Proficiency with version control tools like Git.
Fluent in French and English to communicate effectively within a France-based international team.
A strong team spirit and excellent communication skills.
Curiosity, attention to detail, methodological approach, and enthusiasm.

Develop, maintain, and evolve applications by writing clear and sustainable code.
Actively participate in code reviews to ensure code quality and robustness.
Use CI/CD tools to automate and improve development, testing, and deployment processes.
Collaborate with design and product teams to explore solutions and adopt best practices.
Reduce technical debt by prioritizing effective, well-documented solutions for the benefit of current and future team members.
Share ideas openly and proactively to improve the code, product, and team processes.
Write technical documentation and create prototypes to validate the feasibility of new solutions.

PHPGitReactCommunication SkillsCI/CDAttention to detailDocumentation

Posted 2024-11-07

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🔥 911 Migration Manager

Posted 2024-11-07

📍 United States

🧭 Full-Time

💸 90000 - 125000 USD per year

🔍 Telecommunications

Bachelor’s degree or equivalent.
2+ years of experience in 9-1-1 call routing preparation and troubleshooting.
2+ years of experience in 9-1-1 routing solutions and services.
Strong project management and workflow experience.
Excellent written, verbal, and customer management skills.
Capability to communicate technical and business information.

Support the implementation and delivery of 9-1-1 services in collaboration with the 9-1-1 Program Manager.
Conduct outreach to Originating Service Providers and facilitate planning meetings.
Support NG9-1-1 Aggregation and Emergency Services Gateway migrations, including pre-migration testing.
Assist in troubleshooting problems during testing.
Track customer-specific program metrics and analyze performance.
Collaborate with various departments to integrate and improve processes.
Provide rotational on-call support for critical incidents.

Project ManagementCommunication SkillsAnalytical SkillsCollaboration

Posted 2024-11-07

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🔥 Marketing Operations Specialist

Posted 2024-11-07

📍 Philippines

🔍 Cloud communications

4 years of experience in marketing operations.
Hands-on experience with Salesforce Marketing Cloud (SFMC) and Salesforce CRM (SFDC).
Experience managing a Marketing Automation platform migration.
Technical skills in building and optimizing workflows and templates in SFMC.
Experience in data management and reporting.
High attention to detail for data accuracy.
Ability to collaborate with global teams and provide clear insights.
Practical, hands-on approach with a proactive mindset.

Coordinate with global operations team for APAC marketing SFMC and SFDC implementation.
Set up and automate marketing campaigns and workflows.
Build, maintain, and optimize campaign templates for regional marketing.
Develop reports to track campaign performance and marketing KPIs.
Work with Head of Marketing on performance monitoring and budget tracking.
Troubleshoot system issues and optimize workflows.

SalesforceCommunication SkillsAnalytical SkillsCollaborationProblem SolvingAttention to detailOrganizational skillsTime ManagementWritten communication

Posted 2024-11-07

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🔥 Senior Infrastructure Analyst

Posted 2024-11-07

📍 Brazil

🔍 Communication Platforms as a Service (CPaaS)

Experience in support applications such as monitoring tools (like nagios, zabbix) and issue trackers (such as jira).
Ability to handle large amounts of data and configuration files on Linux.
Understanding and use of Shell-Script (Bash) for daily activities.
Solid knowledge of databases, particularly large databases with over 1 billion lines.
Knowledge of TCP/IP networks with a focus on troubleshooting.
Familiarity with the Java execution environment.
Proficiency in at least one programming language, like python, ruby, php, perl, javascript, lisp, Scheme, or clojure.
English language proficiency.

Provide first line contact for all principal corporate clients with high technical complexity.
Support Sinch platforms and applications.
Investigate problems and provide creative solutions.
Assist clients, suppliers, and colleagues with their demands.
Identify repetitive issues and generate automated solutions.

Linux

Posted 2024-11-07

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🔥 Site Reliability Engineer Mid-Level

Posted 2024-10-24

📍 France, EU/EEA

Background in infrastructure, operations, or software engineering.
Experience with cloud providers such as GCP.
Proficiency in configuration management tools such as Terraform and Ansible.
Hands-on proficiency with modern monitoring tools like Prometheus and Grafana.
Experience with distributed data stores such as Cassandra, PostgreSQL, and ElasticSearch.
Experience with Python and Bash is beneficial.
Strong technical skills across various infrastructure technologies.
Strong communication skills.
Experience operating and maintaining production systems in a Linux and public cloud environment.

Partner with product engineering teams to identify systems requirements.
Build and support our cloud-based infrastructure.
Automate routine processes and remediation tasks.
Develop, monitor and track Service Level Objectives (SLOs) for the systems under management.
Proactively troubleshoot and resolve issues from support staff and other engineering teams.
Ensure healthy and optimal performance of datastores.
Contribute to the growth and culture of the engineering team.

PostgreSQLElasticSearchGCPCassandraElasticsearchGrafanaPrometheusCommunication SkillsTerraform

Posted 2024-10-24

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Sinch

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