Deliverability Advocacy Specialist

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Requirements:

• Minimum of 4 years' experience in an email deliverability role
• Strong familiarity with end-to-end delivery (IP addresses, DNS, SMTP, authentication, etc.)
• In depth knowledge of ISP/domain-specific delivery policies, deliverability, best practices, and anti-spam laws like CAN-SPAM and CASL
• Proficiency with data analytics tools (familiarity with Kibana or similar is a plus!), including using the data to analyze, report, and make delivery related decisions
• Proactive and self-motivated to identify and tackle problems; comfortable with a high degree of responsibility and autonomy
• Ability to work with a physically distributed team and work a flexible schedule
• Outstanding verbal and written communications skills
• Committed to learning and expanding professional and technical knowledge, and sharing this knowledge

Responsibilities:

• Cultivate and nurture relationships with key industry stakeholders, actively participating in professional communities to enhance organizational visibility, establish thought leadership, and strengthen our company's reputation as an innovative leader in the field.
• Represent Sinch Email at industry events such as M3AAWG
• Collaborate with our Deliverability Services teams with the onboarding and ongoing support of their clients
• Work with our Marketing team to produce insightful and engaging deliverability related content for blog posts, webinars, podcast episodes and similar
• Work closely with our Reputation Engineering team to propose and develop improvements to our platform
• Measure and improve the reputation of our sending infrastructure to ensure delivery rates are always within an acceptable range
• Investigate, diagnose, and remediate delivery and deliverability issues by collaborating with customers, internal teams, mailbox providers, and anti-spam vendors