Senior Customer Success Manager - Financial Services

Posted 19 days agoViewed

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💎 Seniority level: Senior, 5 years

📍 Location: United States

💸 Salary: 120000.0 - 140000.0 USD per year

🔍 Industry: Financial Services

🏢 Company: Sinch👥 1001-5000💰 $48,845,918 Post-IPO Debt 7 months agoMessaging SaaS Telecommunications Mobile Software

🗣️ Languages: English

⏳ Experience: 5 years

🪄 Skills: LeadershipSalesforceCommunication SkillsAnalytical SkillsProblem SolvingMicrosoft OfficeNegotiationRelationship buildingAccount ManagementFluency in EnglishClient relationship managementCross-functional collaborationSales experienceStrategic thinkingCRMFinancial analysisCustomer Success

Requirements:

At least five (preferably 7-10) years of industry Enterprise Sales and/or Account Experience working with Large Enterprise Customers or Customers in the Financial Services Sector.
Background in CPaaS or other related Enterprise Sales experience preferred.
Knowledge of Messaging, Telecom and/or Enterprise Software.
Able to manage the entire upsell/cross-sell sales cycle from qualification to presentation, closing and implementation.
Experience with VP level and above within Fortune 500 companies.
Strategic leadership ability and relationship building skills are critical.
High energy and motivated personality who can drive revenue growth.
Demonstrated track record of success in previous Sales / Account Management roles.
High degree of initiative, dependability, autonomy, and ambitious drive.
Must have excellent work ethic.

Responsibilities:

Identify and pursue business opportunities by analyzing sales options and industry trends.
Develop and maintain strong relationships with existing clients, acting as their primary touchpoint and trusted advisor.
Promote deeper product usage by creating clear, value-driven use cases
Track customer health metrics, proactively addressing issues to ensure satisfaction and retention.
Provide ongoing support, insights, and recommendations to improve service adoption and profitability.
Collect and relay customer feedback to Engineering and Product teams to inform future development.
Accurately forecast business performance and maintain CRM data in Salesforce.
Stay current on industry trends, competitive activity, and best practices.
Maintain professional and technical knowledge through ongoing learning and networking.

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