Service Implementation Specialist

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Requirements:

• Preference for 1 – 3 years of experience using PC-based applications in the telephony or IT services industry.
• Exposure to SMS (messaging) business applications and terminology is a plus.
• Basic knowledge or exposure to wireless carrier processing processes is preferred.
• Experiencing using web-based CRM or Service Desk applications; Salesforce.com or Atlassian Service Desk/JIRA experience is a strong plus.

Responsibilities:

• Responsible for the performance and coordination of all Operator and Supplier Administration and Regulatory Compliance duties relating to the ordering, deployment and on-going usage of messaging services for US and Canadian clients.
• Communication with internal and external stakeholders to detail requirements, changes and service modification.
• Manage client/campaign certifications with wireless carriers to assure compliance and functionality with the SINCH messaging platform utilizing proprietary systems and 3rd party tools.
• US Campaign Onboarding, this includes Review, Submission and Certification of US Messaging Campaigns on Short Codes, Long Codes and Toll-Free numbers.