Apply๐ United States
๐งญ Full-Time
๐ธ 88400.0 - 136500.0 USD per year
๐ Security and compliance automation
- 3+ years of operational and analytical experience in Customer Success Operations, Sales Operations, or Business Operations.
- Advanced skills in Salesforce reporting and proficiency in Excel and/or Google Suite.
- Strong understanding of key SaaS performance metrics related to Customer retention, adoption, and lifetime value.
- Demonstrated success presenting large datasets in a clear manner.
- Proficiency in working with Customer Success Platforms such as Catalyst or Gainsight is a plus.
- Experience collaborating with senior leadership and technical teams in Data Engineering, Product Development, and Systems Integrations.
- Experience with budgets, tracking performance against quotas, and creating self-service visualizations is a plus.
- A learn-it-all mentality, continuously seeking knowledge and providing cross-functional value.
- Exceptional attention to detail and pride in work accuracy.
- Ability to manage competing priorities in a results-driven environment.
- Collaborate with cross-functional leadership to support strategic decision-making by providing data-driven insights and recommendations into Customer growth & retention.
- Develop KPIs, track performance metrics, and identify areas for improvement with a focus on efficiency, process optimization, and scalability.
- Support fiscal year planning, including revenue forecasting, headcount planning, territory assignments, and related initiatives.
- Analyze customer support interactions, identify trends, and optimize Support processes.
- Partner with internal teams on system administration tasks, primarily Salesforce reporting, dashboarding, and ticketing, to ensure data accuracy and consistency.
- Conduct ad hoc analysis to address specific business questions and provide timely insights to stakeholders via presentations, standardized reports, or recurring sessions.
- Support the development of reports and tracking mechanisms related to variable compensation and similar workflows.
- Collaborate with cross-functional teams to streamline data collection processes and improve data integrity.
- Create documentation of CSG KPIs, internal processes, and Customer Ops initiatives.
- Lead on multiple cross-functional initiatives focused on creating internal processes that scale with Drata while providing a best-in-class experience for Customers.
SQLData AnalysisSalesforceData visualization
Posted about 2 months ago
Apply