Senior Customer Success Manager

Posted about 2 months agoViewed

💎 Seniority level: Senior, 5-7 years

📍 Location: North America

🔍 Industry: Loyalty and guest engagement for restaurants

🏢 Company: Thanx👥 51-100💰 $17,100,000 Series B over 8 years agoConsumer Reviews CRM Loyalty Programs E-Commerce Information Technology Mobile

🗣️ Languages: English

⏳ Experience: 5-7 years

🪄 Skills: Project ManagementData AnalysisSalesforceCRMCustomer Success

Requirements:

5-7 years of software/B2B customer success management experience.
Experience managing complex portfolios of customers in restaurant, retail, and service industries.
Strong written and verbal communication skills.
Technical aptitude for understanding and optimizing platform usage.
Familiarity with software tools like Salesforce, Catalyst, Front, and Notion.

Responsibilities:

Manage all aspects of the Customer Success cycle for key accounts from onboarding to ongoing account management.
Develop success plans to achieve customer goals through the use of Thanx tools.
Build strong relationships and become a trusted advisor with customer stakeholders.
Analyze customer data to make recommendations that enhance ROI on Thanx platform.
Collaborate with various teams, including Sales, Onboarding, Product, and Engineering.

Apply

Related Jobs

Apply

🔥 Senior Customer Success Manager

Posted 7 days ago

📍 US

🧭 Full-Time

💸 150000.0 - 170000.0 USD per year

🔍 Cybersecurity

🏢 Company: Horizon3 AI

🔧 Requirements

5+ years of experience in a customer-facing role such as Customer Success, Account Management, or Client Services within a SaaS or cybersecurity environment.
In-depth knowledge of cybersecurity practices and principles; possession of relevant certifications (e.g., CompTIA Security+, CISSP) is preferred.
Exceptional communication, interpersonal, and customer service skills.
Strong analytical skills with the ability to identify user trends and discern customer needs.
Experience with CRM software (e.g., Salesforce, HubSpot) and Customer Success software (e.g., Gainsight, ClientSuccess).
Ability to work independently and in a team, establishing successful customer-focused initiatives.
Excellent problem-solving skills with the ability to identify issues, resolve them quickly, and prevent them from reoccurring.

💡 Responsibilities

Manage a portfolio of Enterprise and Strategic accounts to achieve long-term success and drive adoption of our cybersecurity solution.
Develop a deep understanding of the NodeZero product, becoming a trusted adviser on its features and benefits.
Develop a trusted advisor status with customers, understanding their unique cybersecurity requirements and tailoring our offerings to their needs.
Act as a customer advocate, relaying customer feedback to our internal teams to help drive the evolution of our product and services.
Guide clients through the onboarding process and help them understand how to extract maximum value from NodeZero.
Proactively identify customer needs and potential challenges, suggesting solutions that improve their experience and enhance their cybersecurity posture.
Utilize customer usage data to identify major risk, upsell opportunities, and secure annual renewals.
Conduct regular customer success check-ins and perform in-depth quarterly business reviews to align on strategic initiatives and gain deeper executive stakeholder buy-in.

CybersecurityCommunication SkillsAnalytical SkillsCustomer serviceAccount ManagementClient relationship managementRelationship managementStakeholder managementCRMCustomer supportCustomer SuccessSaaS

Posted 7 days ago

Apply

🔥 Senior Customer Success Manager - (Remote - US)

Posted 10 days ago

📍 United States

🔍 SaaS

🏢 Company: Jobgether👥 11-50💰 $1,493,585 Seed about 2 years agoInternet

🔧 Requirements

5+ years of experience in enterprise customer success, account management, or sales within a SaaS environment.
Experience with strategic growth planning, account mapping, and driving expansion for enterprise customers.
Strong knowledge of SaaS metrics (NRR, CLTV) and ability to influence them.
Proven ability to manage complex customer relationships and drive revenue growth.
Strong project management skills with the ability to navigate technical requirements.
Familiarity with partner-led go-to-market models and leveraging partners to support customer success.
Proficiency with CRM tools such as Salesforce and using analytics to inform strategy.
Excellent communication skills and ability to work effectively in remote and hybrid environments.

💡 Responsibilities

Manage a portfolio of high-value enterprise accounts, driving expansion and increasing annual recurring revenue (ARR).
Develop and execute strategic account plans, aligning customer needs with product offerings.
Lead value-driven conversations with customers, identifying cross-sell and upsell opportunities within the product suite.
Foster and maintain executive-level relationships, securing long-term customer commitments.
Drive customer retention and mitigate churn by proactively engaging with customers and using data insights.
Manage escalations and resolve issues by working with internal teams such as support, product, and engineering.
Track and report on key success metrics like NRR, ARR, growth, and customer adoption.
Utilize CRM tools (Salesforce) to manage accounts and make data-driven decisions.

Project ManagementSalesforceStrategic ManagementAccount ManagementCRMCustomer SuccessSaaS

Posted 10 days ago

Apply

🔥 Senior Customer Success Manager

Posted 14 days ago

📍 United States

🔍 SaaS

🏢 Company: weavix Inc.

🔧 Requirements

5+ years of Customer Success Management experience in B2B SaaS, preferably with mid-market or enterprise accounts.
Strong stakeholder management skills, with experience engaging executives and decision-makers.
Proven track record in reducing churn, driving adoption, and managing customer health metrics.

💡 Responsibilities

Identify at-risk accounts within our Top Tier customer segments and proactively implement retention strategies.
Collaborate with executive sponsors and product managers to develop save strategies and mitigate churn risk.
Analyze and document churn reasons (e.g., product-related, service-related, pricing-related) and conduct post-mortem analyses to prevent future churn.

LeadershipProject ManagementSQLData AnalysisProduct ManagementSalesforceCross-functional Team LeadershipCommunication SkillsAnalytical SkillsProblem SolvingCustomer serviceRESTful APIsMentoringPresentation skillsCoachingAccount ManagementTeamworkRelationship managementSales experienceRisk ManagementData visualizationStakeholder managementStrategic thinkingProcess improvementCRMCustomer supportCustomer SuccessSaaS

Posted 14 days ago

Apply

🔥 Senior Customer Success Manager - Financial Services

Posted 18 days ago

📍 United States

🧭 Full-Time

💸 120000.0 - 140000.0 USD per year

🔍 Financial Services

🏢 Company: Sinch👥 1001-5000💰 $48,845,918 Post-IPO Debt 7 months agoMessaging SaaS Telecommunications Mobile Software

🔧 Requirements

At least five (preferably 7-10) years of industry Enterprise Sales and/or Account Experience working with Large Enterprise Customers or Customers in the Financial Services Sector.
Background in CPaaS or other related Enterprise Sales experience preferred.
Knowledge of Messaging, Telecom and/or Enterprise Software.
Able to manage the entire upsell/cross-sell sales cycle from qualification to presentation, closing and implementation.
Experience with VP level and above within Fortune 500 companies.
Strategic leadership ability and relationship building skills are critical.
High energy and motivated personality who can drive revenue growth.
Demonstrated track record of success in previous Sales / Account Management roles.
High degree of initiative, dependability, autonomy, and ambitious drive.
Must have excellent work ethic.

💡 Responsibilities

Identify and pursue business opportunities by analyzing sales options and industry trends.
Develop and maintain strong relationships with existing clients, acting as their primary touchpoint and trusted advisor.
Promote deeper product usage by creating clear, value-driven use cases
Track customer health metrics, proactively addressing issues to ensure satisfaction and retention.
Provide ongoing support, insights, and recommendations to improve service adoption and profitability.
Collect and relay customer feedback to Engineering and Product teams to inform future development.
Accurately forecast business performance and maintain CRM data in Salesforce.
Stay current on industry trends, competitive activity, and best practices.
Maintain professional and technical knowledge through ongoing learning and networking.

LeadershipSalesforceCommunication SkillsAnalytical SkillsProblem SolvingMicrosoft OfficeNegotiationRelationship buildingAccount ManagementFluency in EnglishClient relationship managementCross-functional collaborationSales experienceStrategic thinkingCRMFinancial analysisCustomer Success

Posted 18 days ago

Apply

🔥 Senior Customer Success Manager, Enterprise (New York)

Posted 19 days ago

📍 USA

💸 139000.0 - 164000.0 USD per year

🔍 SaaS

🏢 Company: Abnormal Security👥 501-1000💰 $250,000,000 Series D 8 months agoArtificial Intelligence (AI)Email Information Technology Cyber Security Network Security

🔧 Requirements

5+ years experience in a CSM capacity, with 7+ yrs. experience in an enterprise SaaS product support environment
Strong experience with building and developing long-lasting executive-level relationships (including with CISO’s and CIO’s) at F500 companies, along with providing an outstanding overall customer experience
Strong written, spoken, and presentation skills, with the ability to communicate effectively with all levels of the organization - both internally and externally

💡 Responsibilities

Serve as the ‘voice of the customer’ and provide internal feedback on how we can better serve them to maximize customer value and retention.
Schedule, prepare and deliver Business Reviews for customers, with the top priority of proving ROI that leads to renewals/expansion.
Increase customer adoption of key platform features and best practices to maximize ROI, ensuring the basis for retention, satisfaction, and growth.

SQLAgileData AnalysisMicrosoft SQL ServerSalesforceJiraCommunication SkillsAnalytical SkillsRESTful APIsOrganizational skillsPresentation skillsWritten communicationProblem-solving skillsAccount ManagementNegotiation skillsTroubleshootingActive listeningCross-functional collaborationRelationship managementTechnical supportCRMCustomer supportCustomer SuccessSaaS

Posted 19 days ago

Apply

🔥 Senior Customer Success Manager, Enterprise (Remote)

Posted about 1 month ago

📍 United States

🧭 Full-Time

💸 97300.0 - 150200.0 USD per year

🔍 SaaS

🏢 Company: Careers at Drata

🔧 Requirements

8+ years of Customer Success or Consulting experience
BA or BS with 5+ years experience in Security, Compliance (GRC), Identity and Access Management, or SaaS
Strong communication skills, able to communicate confidently and concisely in verbal, written and presentation formats to all types of audiences
Strategic mindset and adept at working with customers to realize and achieve long-term success plans and strategies
Experience managing a large volume of accounts
Data-fueled approach to CSM work, curious about data and insights, and have used Salesforce, Catalyst (or similar Customer Success Platform), Sigma and Jira

💡 Responsibilities

Serve as primary point of contact for executive-level stakeholders, understanding their strategic objectives and aligning our solutions to meet their business goals in order to accelerate time to value
Create Mutual Action Plans based on the customer’s business objectives and review progress with the customer stakeholders, through monthly health checks and quarterly business reviews
Approach book of business with deep curiosity to align and realign on business objectives, KPIs, product use and product opportunities, to support the progression of customer compliance journey, and overall compliance status
Identify customer challenges and risks, develop and drive cross-functional mitigation plans to avoid churn
Extensive knowledge of Drata's products and services is essential for Senior CSMs to effectively guide and inform customers. Maintain expertise through consistent product use and staying informed on Drata solutions and the product roadmap.
Be a steward of Drata's product roadmap and be intimately aware of how Drata is innovating and champion that innovation with customer champions and stakeholders.
Align and collaborate with Account Managers on renewal forecasts and up-sell strategies, with a focus on customer retention
Demonstrate and promote the latest features and capabilities of the Drata platform to ensure customers are using key product features that align with their desired outcomes
Leverage available data to drive key actions that deliver value throughout the customer journey
Work with internal teams to promote product improvements and advocate for customer needs based on customer feedback.
Become trusted advisor for customers around best practices for progressing their compliance journey with Drata, establishing, nurturing, and expanding relationships within each customer organization in concert with relevant Drata strategic team members and stakeholders

Project ManagementSQLCybersecurityData AnalysisPeople ManagementSalesforceJiraProduct OperationsCross-functional Team LeadershipProduct AnalyticsStrategic ManagementRESTful APIsPresentation skillsWritten communicationComplianceExcellent communication skillsAccount ManagementNegotiation skillsVerbal communicationBudgetingStrong communication skillsRisk ManagementData visualizationTeam managementStakeholder managementStrategic thinkingCRMFinancial analysisCustomer SuccessSaaS

Posted about 1 month ago

Apply

🔥 Senior Customer Success Manager

Posted about 1 month ago

📍 United States

🧭 Full-Time

💸 108000.0 - 144000.0 USD per year

🔍 ELearning

🏢 Company: OpenSesame👥 251-500💰 $50,000,000 Series D over 3 years agoEducation EdTech Virtual Workforce

🔧 Requirements

Develop a comprehensive understanding of the OpenSesame catalog and its alignment with customer needs
Forecast and close renewal opportunities

💡 Responsibilities

Partner on strategic training initiatives
Define marketing & communication strategies within customer organizations
Drive increased utilization and engagement
Conduct a virtual demo of the OpenSesame platform
Manage a complete portfolio of accounts
Forecast and close renewal opportunities, ensuring customer retention

Project ManagementSalesforceCross-functional Team LeadershipCommunication SkillsCustomer serviceAgile methodologiesPresentation skillsAccount ManagementNegotiation skillsTrainingClient relationship managementRelationship managementSales experienceCRMCustomer Success

Posted about 1 month ago

Apply

🔥 Senior Customer Success Manager, Strategic Accounts

Posted about 2 months ago

📍 United States

🧭 Full-Time

🔍 SaaS, Higher Education

🏢 Company: Element451👥 51-100💰 $175,000,000 Private 4 months agoCRM Analytics Marketing Software

🔧 Requirements

Minimum of 7 years in a customer-facing role
Experience in managing high-value strategic accounts
Strong analytical and problem-solving skills
Excellent communication and relationship management skills
Experience with customer success methodologies

💡 Responsibilities

Foster relationships with clients and stakeholders
Oversee contract execution and implementation
Lead project execution and monitor key deliverables
Conduct discovery sessions for platform optimization
Provide regular updates and progress reports

Project ManagementData AnalysisCRMCustomer Success

Posted about 2 months ago

Apply

🔥 Senior Customer Success Manager, Mid-Market

Posted 2 months ago

📍 US

🧭 Full-Time

💸 85000.0 - 105000.0 USD per year

🔍 SaaS for public relations and communications

🏢 Company: Muck Rack👥 251-500💰 $180,000,000 Series A over 2 years agoInformation Services Public Relations Media and Entertainment Journalism SaaS Software

🔧 Requirements

5+ years in Customer Success or Account Management within a B2B SaaS environment.
Proven track record of meeting and exceeding revenue goals.
Expertise in managing the entire customer lifecycle and handling complex renewals.
Background in contract management and negotiation.
Demonstrated executive presence and strategic acumen.
Precise communication skills with conflict resolution abilities.
Ability to leverage data for decision-making.
Flexibility to adapt to changing priorities.
Strong decision-making abilities.
Experience or interest in PR or journalism is helpful.

💡 Responsibilities

Serve as a primary contact for Muck Rack’s mid-market segment to grow a book of business.
Achieve revenue goals and meet activity requirements.
Meet with customers to provide product expertise and share best practices.
Oversee the customer lifecycle from post-sale to renewal.
Manage customer feedback and influence product roadmap.
Source new contacts and communicate value proposition.
Negotiate contracts for long-lasting customer relationships.
Build a strong network of communications professionals.

Data AnalysisNegotiationAccount ManagementCustomer SuccessSaaS

Posted 2 months ago

Apply

🔥 Senior Customer Success Manager

Posted 2 months ago

📍 US, UK

🧭 Full-Time

🔍 Grocery Retail

🏢 Company: Upshop👥 101-250 Technical Support Information Technology Software

🔧 Requirements

6+ years of combined grocery retail industry and account management or retail operational experience
Strong communication, listening and presentation skills and the ability to resolve situations while attaining customer satisfaction at both executive leadership and project level audiences
Empathetic, positive attitude with a desire to help customers reach their goals
Enthusiastic, results-oriented and creative individual with solid organizational and collaborative skills and comfortable with a fast-paced growth company
Demonstrated desire for continuous learning, improvement and awareness of retail industry trends
Attend all required meetings, training sessions, and company events
Must be available for travel up to 30-40% of the time

💡 Responsibilities

Own, drive, and manage the end-to-end customer relationship – ensuring customer satisfaction, renewal, and expansion by building trusted business relationships with customers key stakeholders
Become a strategic partner to our customers by understanding the customers’ business, their strategic initiatives, and leading indicators for performance improvement to serve as a trusted advisor
Act as an internal advocate and champion for your customers, pulling together the required teams and individuals needed to support current challenges or opportunities within the customer
Execute and deliver on exceptional service, communication and partnership activities that included a consistent meeting cadence and annual Executive Business Reviews
Develop ongoing communication with the retailers’ project and management teams to ensure trust and high satisfaction with Upshop, including considerations of additional Upshop products over time
Maintain and strengthen relationships while fostering new contacts with customers cross functional leaders by providing support, information, and guidance; researching and recommending new opportunities for profit and operational improvements
Lead the relationship management and internal data capture of key customer information and business capabilities
Support and consult customer and Upshop Professional Services teams in ongoing projects and priorities to obtain measurable and sustainable benefits
Collaborate with the sales team to foster revenue growth opportunities, and with the customer success team to develop customer plans and strategies to drive customer adoption and outcomes
Maintain awareness of retail trends and competitive offerings to identify and understand best practices in the grocery industry
Meet retention, adoption, and growth goals across assigned customers

Project ManagementBusiness IntelligenceData AnalysisSalesforceCross-functional Team LeadershipCommunication SkillsCustomer serviceNegotiationPresentation skillsAccount ManagementReportingClient relationship managementRelationship managementCRMCustomer SuccessSaaS

Posted 2 months ago

Apply