Senior Customer Success Manager

Posted 4 months agoViewed

💎 Seniority level: Senior, 5-7 years

📍 Location: North America

🔍 Industry: Loyalty and guest engagement for restaurants

🏢 Company: Thanx👥 51-100💰 $17,100,000 Series B over 8 years agoConsumer Reviews CRM Loyalty Programs E-Commerce Information Technology Mobile

🗣️ Languages: English

⏳ Experience: 5-7 years

🪄 Skills: Project ManagementData AnalysisSalesforceCRMCustomer Success

Requirements:

5-7 years of software/B2B customer success management experience.
Experience managing complex portfolios of customers in restaurant, retail, and service industries.
Strong written and verbal communication skills.
Technical aptitude for understanding and optimizing platform usage.
Familiarity with software tools like Salesforce, Catalyst, Front, and Notion.

Responsibilities:

Manage all aspects of the Customer Success cycle for key accounts from onboarding to ongoing account management.
Develop success plans to achieve customer goals through the use of Thanx tools.
Build strong relationships and become a trusted advisor with customer stakeholders.
Analyze customer data to make recommendations that enhance ROI on Thanx platform.
Collaborate with various teams, including Sales, Onboarding, Product, and Engineering.

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