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Senior Customer Success Manager

Posted 1 day agoViewed

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💎 Seniority level: Senior, 5-7 years

📍 Location: North America

🔍 Industry: Loyalty and guest engagement for restaurants

🏢 Company: Thanx👥 51-100💰 $17,100,000 Series B about 8 years agoConsumer ReviewsCRMLoyalty ProgramsE-CommerceInformation TechnologyMobile

🗣️ Languages: English

⏳ Experience: 5-7 years

🪄 Skills: Project ManagementData AnalysisSalesforceCRMCustomer Success

Requirements:
  • 5-7 years of software/B2B customer success management experience.
  • Experience managing complex portfolios of customers in restaurant, retail, and service industries.
  • Strong written and verbal communication skills.
  • Technical aptitude for understanding and optimizing platform usage.
  • Familiarity with software tools like Salesforce, Catalyst, Front, and Notion.
Responsibilities:
  • Manage all aspects of the Customer Success cycle for key accounts from onboarding to ongoing account management.
  • Develop success plans to achieve customer goals through the use of Thanx tools.
  • Build strong relationships and become a trusted advisor with customer stakeholders.
  • Analyze customer data to make recommendations that enhance ROI on Thanx platform.
  • Collaborate with various teams, including Sales, Onboarding, Product, and Engineering.
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