- Provide email marketing strategy to customers and keep them up to date on best practices
- Be responsible for keeping regular contact with key customers, ensuring that they're getting the most out of Hive, and updating them on our newest features
- Nurture and onboard customers and partners, helping them find success with the product
- Play an important role in listening to customer feedback and deciding what’s added to the product roadmap
- Help direct marketing efforts towards new effective strategies and identify opportunities for new educational content
- Support existing partners including agencies, e-commerce, and tech platforms
- Help craft and scale the overall customer experience strategy
StrategyAccount ManagementCustomer Success+1 more