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Applause

Finally, employee engagement software that works. Applause is a SaaS start-up founded by experienced entrepreneurs and backed by some of the best VCs in Silicon Slopes. We’re focused on helping companies supercharge their team’s performance so they can win more lifelong customers. We use automated, real-time incentives & recognition to motivate their employees to... 1. Increase sales by getting more google reviews and upsells 2. Retain more customers by improving NPS and customer service 3. Stick around longer and be more engaged in company goals Building a performance-based culture is hard. Applause makes it easy. http://www.applausehq.com/

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Jobs at this company:

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🔥 Head of Finance & Operations
Posted 2024-11-16

📍 United States

🧭 Full-Time

🔍 SaaS

  • 5+ years experience as the #1 or #2 finance leader at a series-B or series-C VC-backed SaaS company.
  • Fintech experience is a plus but not required.
  • Excellent finance and analytical skills.
  • Very intelligent and a fast learner.
  • Great leader with a track record of building and managing high performing teams.
  • Strong business sense with exposure to many SaaS startup functions outside of pure finance.

  • Oversee every finance function, including accounting, monthly & quarterly close, AR & AP, FP&A, etc.
  • Manage fintech compliance personnel in conjunction with the CEO.
  • Ensure company remains in good standing with BaaS partners and government entities.
  • Hire and manage a team both in the U.S. and internationally.
  • Oversee most back office operations including legal, equity, investor reporting, and governance.
  • Track financial and company metrics and build a BI function.
  • Manage cash flow to help the company stay lean and on track with the budget.
  • Enable revenue teams by putting in appropriate controls.

LeadershipPeople ManagementCross-functional Team LeadershipOperations ManagementStrategyFinancial ManagementCommunication SkillsAnalytical SkillsCollaborationMicrosoft ExcelProblem SolvingMicrosoft OfficeAccountingAttention to detailOrganizational skillsPresentation skillsTime ManagementWritten communicationComplianceMicrosoft Office Suite

Posted 2024-11-16
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🔥 Marketing Operations Specialist
Posted 2024-11-15

📍 Philippines

🧭 Full-Time

🔍 SaaS

  • 3+ years experience managing a Hubspot implementation for a B2B SaaS company.
  • Proficient in a wide variety of Marketing applications such as Google Analytics, Tag Manager, and SEMRush.
  • Extreme attention to detail, with the ability to visualize downstream effects of decisions.
  • Strong work ethic and discipline.
  • Effective in a remote setup with stable internet, must work graveyard shift.

  • Own our implementation of Hubspot, managing data hygiene, workflow automations, and data imports.
  • Oversee the entire marketing tech stack ensuring all tools and systems function together properly.
  • Track performance and maintain a reporting dashboard for accuracy.
  • Ensure effective tagging and management of marketing campaigns.
  • Compare marketing spending to budget and collaborate with leadership on efficiency metrics.
  • Provide sales and marketing teams with timely software and reporting updates.

LeadershipData AnalysisGoogle AnalyticsData analysisGoCommunication SkillsAnalytical SkillsCollaborationMicrosoft ExcelProblem SolvingAttention to detailOrganizational skillsTime ManagementWritten communication

Posted 2024-11-15
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🔥 Security & Compliance Specialist
Posted 2024-11-14

📍 Philippines, Mexico

🧭 Full-Time

💸 7 - 9 USD per hour

🔍 SaaS

  • 2+ years of experience in IT support, device management, and security.
  • Solid understanding of VPNs, password management, SSO, 2FA, and SOC2 compliance.
  • Highly organized with strong attention to detail in tracking devices and permissions.
  • Effective communicator with troubleshooting skills, guiding employees on security practices.
  • Proven reliability and follow-through.
  • Effective in a remote setup with stable internet connection and willingness to work graveyard shifts.

  • Set up devices for new hires following security protocols and management systems.
  • Handle device returns for exiting employees and maintain organized tracking.
  • Set up secure virtual machines for remote workers, particularly in the Philippines and Mexico.
  • Implement a password manager and VPNs, and train employees on secure usage.
  • Oversee software permissions including SSO and two-factor authentication.
  • Administer compliance training and assist employees with inquiries.
  • Review transaction monitoring alerts and manage customer complaint escalations.
  • Conduct manual KYC and KYB.
  • Perform routine assessments of vendor security and monitor internal practices.

CybersecurityCommunication SkillsAnalytical SkillsCollaborationProblem SolvingAttention to detailOrganizational skillsTime ManagementWritten communicationCompliance

Posted 2024-11-14
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🔥 Customer Success Manager - SMB (PH)
Posted 2024-11-07

📍 Philippines

🧭 Full-Time

🔍 SaaS

  • 2+ years of prior experience in B2B SaaS roles such as Customer Success Manager, implementations, support, or sales.
  • Extremely organized with a history of following through on commitments.
  • Strong data-analysis skills and problem-solving abilities.
  • Results-oriented focus with a strong work ethic.
  • Ability to work effectively in a remote environment.
  • Good balance of customer empathy, relationship building, and sales skills.
  • Strong oral and written communication capabilities.

  • Secure 100%+ Net Revenue Retention from the client base.
  • Use automation tools to help clients succeed with our software.
  • Train clients on software usage.
  • Address and resolve client concerns and issues.
  • Identify and refer upsell and expansion opportunities to the sales team.
  • Monitor client health to mitigate churn risk.
  • Increase product adoption.
  • Establish trust and rapport with the client base to enhance retention, expansion, and referrals.

Data AnalysisData analysisCommunication SkillsAnalytical SkillsCollaborationProblem Solving

Posted 2024-11-07
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