- Own and grow a strategic book of business valued at $2M+, ensuring customer retention, expansion, and long-term success.
- Build and nurture executive-level relationships to drive customer advocacy, adoption, and expansion opportunities.
- Provide strategic guidance across onboarding, integrations, platform configuration, and ongoing engagement.
- Use data-driven insights to help customers achieve their business objectives.
- Identify and mitigate customer risks, manage escalations, and implement retention strategies.
- Coordinate with Product, Sales, and Support teams to improve customer outcomes.
- Identify and execute upsell and expansion opportunities.
- Advocate for customer needs while aligning customer and business objectives.
- Share best practices for procurement, AP automation, and spend management.