Senior Customer Success Manager
130000.0 - 145000.0 USD per year
Company:Juro
Location:Massachusetts
Languages:English
Seniority level:Senior, 4 years
Experience:4 years
Skills:
LeadershipData AnalysisCross-functional Team LeadershipMentoringNegotiationCoachingExcellent communication skillsAccount ManagementClient relationship managementRelationship managementSales experienceTeam managementStakeholder managementCustomer supportCustomer SuccessSaaS
Requirements:
Experience in a results-driven, strategic or client-facing role at a high-growth, venture-backed B2B SaaS company. Nurtured a portfolio of 30-80 mid-market customer accounts. Worked with accounts between $30-300k in annual contract value. Track record of strong gross and net renewal numbers in your portfolio. Confident consistently identifying and nurturing customer relationships.
Responsibilities:
Driving net dollar retention target by securing renewals and expansion. Developing and driving processes that best meet our US customers’ needs. Demonstrating customer value over the course of the customer lifecycle. Nurturing excellent relationships.
