- Set account strategy and defend it in front of senior internal and external stakeholders.
- Define and drive cross-functional projects across Sales, Support, Product, Engineering, and Finance.
- Own and execute full-cycle renewals, leading negotiations with Finance and VP-level stakeholders.
- Identify and grow internal champions within client organizations.
- Spot underperforming accounts and build strategic plans to capture revenue potential.
- Utilize AI daily for account planning, health monitoring, stakeholder communication, and renewal preparation.