Thanx

πŸ‘₯ 51-100πŸ’° $17,100,000 Series B over 8 years agoConsumer ReviewsCRMLoyalty ProgramsE-CommerceInformation TechnologyMobileπŸ’Ό Private Company
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Thanx empowers restaurants to build lasting customer relationships. We provide a leading loyalty and guest engagement platform that helps regional and national brands increase customer lifetime value. Our platform combines lifecycle marketing automations with innovative loyalty tools, focusing on personalized experiences rather than simple discounts. This approach, powered by proprietary credit card tokenization technology, delivers accurate, scalable purchase data that fuels our CRM and drives high-conversion ordering experiences across web and mobile. Recognized as a top 50 innovator in food service by Nation's Restaurant News, Thanx is a fast-growing company backed by over $30M in funding from leading VCs. Our engineering team builds and maintains our platform using a modern tech stack including React, React Native, Ruby on Rails, Golang, and AWS. We foster a collaborative, remote-first culture that values continuous improvement and employee growth. We prioritize a high-performance environment built on trust, autonomy, and open communication. Our core values – Find A Way, Focus on What Matters, Say β€œThanx” Genuinely, Welcome Diverse Perspectives, and Empathy Over Ego – guide our work and create a supportive and engaging atmosphere. Thanx is a rapidly expanding company with a strong track record of success and significant growth potential. We offer exciting career opportunities for talented individuals who are passionate about technology, customer engagement, and making a real impact in the restaurant industry. Our remote-friendly environment welcomes applicants from across North America and beyond, offering flexible work arrangements and opportunities for professional development. With a team of 51-100 employees, we're constantly innovating to meet the evolving needs of our clients, consistently exceeding expectations and shaping the future of customer engagement in the food service sector.

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πŸ“ California, Nevada, Texas, Colorado, New York, Florida

πŸ’Έ 17.0 - 19.0 USD per hour

πŸ” Restaurant

  • 1-3 years of experience in operations, technical support, or a similar role, preferably in SaaS, fintech, or the restaurant/retail industry.
  • Strong problem-solving skills with the ability to diagnose and resolve technical issues.
  • Ability to work in a fast-paced environment and manage multiple tasks with attention to detail.
  • Excellent communication skills, both written and verbal, with the ability to translate technical issues into understandable terms.
  • Proficiency in tools such as JIRA, Front, or other ticketing systems is a plus.
  • Set up and configure merchant programs to align with their business needs within the Thanx platform.
  • Configure new merchant locations, ensuring seamless onboarding and system integration.
  • Facilitate the onboarding process for credit card-linked loyalty programs, ensuring proper setup and compliance.
  • Configure and maintain integrations with POS systems and other third-party platforms.
  • Diagnose and resolve technical and operational issues, collaborating with internal teams and external partners as needed.
  • Identify opportunities to enhance operational efficiency and document best practices for internal and external use.

SQLJiraAPI testingCommunication SkillsProblem SolvingRESTful APIsAttention to detailDocumentationExcellent communication skillsTroubleshootingCross-functional collaborationData entryProcess improvementTechnical supportCRMScriptingData analyticsData managementDebuggingCustomer supportSaaS

Posted 11 days ago
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πŸ“ North America

🧭 Contract

πŸ” B2B online products

  • A minimum of 4+ years of work experience as a designer for B2B software (SaaS)
  • Experience with website usability and web design, landing page design, email design best practices, trade show assets, sales collateral, and CMS experience
  • Experience creating production-ready print work such as sales sheets, publications, trade show graphics, or equivalent
  • Strong aesthetic skills and attention to detail
  • History of meeting tight deadlines, managing multiple priorities, and demonstrating exceptional organizational, collaboration, and communication skills
  • A strong sense of ownership and pride in your work
  • Ability to self-manage and direct without requiring constant oversight
  • Experience working remotely with teams and delivering high-quality work independently
  • A professional home office setup with a reliable internet connection
  • Availability for virtual meetings during standard business hours
  • Create compelling designs, prototype highly polished interactions, and elevate the look and feel of the brand
  • Collaborate and generate ideas to bring content, campaigns, paid advertising, product releases, and other marketing tactics to life and drive measurable KPI results
  • Work with developers to launch projects as needed
  • Adhere to project timelines and communicate proactively about progress
  • Stay up-to-date with industry developments and tools

Adobe Creative SuiteAdobe IllustratorAdobe InDesignAdobe PhotoshopFrontend DevelopmentGraphic DesignHTMLCSSUI DesignUser Experience DesignCommunication SkillsCollaborationRESTful APIsMarketingDigital MarketingPrototypingA/B testing

Posted 12 days ago
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πŸ“ North America

πŸ” Loyalty and guest engagement for restaurants

  • 5-7 years of software/B2B customer success management experience.
  • Experience managing complex portfolios of customers in restaurant, retail, and service industries.
  • Strong written and verbal communication skills.
  • Technical aptitude for understanding and optimizing platform usage.
  • Familiarity with software tools like Salesforce, Catalyst, Front, and Notion.
  • Manage all aspects of the Customer Success cycle for key accounts from onboarding to ongoing account management.
  • Develop success plans to achieve customer goals through the use of Thanx tools.
  • Build strong relationships and become a trusted advisor with customer stakeholders.
  • Analyze customer data to make recommendations that enhance ROI on Thanx platform.
  • Collaborate with various teams, including Sales, Onboarding, Product, and Engineering.

Project ManagementData AnalysisSalesforceCRMCustomer Success

Posted about 2 months ago
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πŸ“ South America

🧭 Full-Time

πŸ” Restaurants

  • 3+ years of experience in application operations, system administration, or a similar operational role within a tech-driven and agile environment.
  • Experience in monitoring and observability tools such as Datadog, New Relic, or Prometheus.
  • Solid understanding of CI/CD pipelines and related tools (e.g., Jenkins, CircleCI).
  • 2+ years of experience with Ruby and/or Ruby on Rails.
  • Ability to script or code with languages such as Bash, Python, Javascript.
  • Problem-solving skills and the ability to work under pressure to manage and resolve technical issues quickly.
  • Excellent communication and collaboration skills, able to effectively coordinate across teams in a remote, geographically distributed agile environment.
  • Collaborate Across Teams: Work closely with software developers, product and Customer Success teams to align operational strategies with development initiatives. Support deployment of new releases and ensure seamless integration into ongoing operations.
  • Automation and Tooling: Develop scripts and automation tools to streamline operational processes. Enhance system monitoring and alerts using modern observability platforms.
  • Collaborate and Share Expertise: Engage proactively in pull requests and spike documents, actively sharing insights and expertise to foster a collaborative team environment and drive continuous improvement.
  • Documentation and Compliance: Maintain detailed documentation regarding system configurations, operations, and troubleshooting procedures. Ensure compliance with security standards and industry best practices.
  • Manage Apple App Store and Google Play updates: track and adjust the dynamic and adapting policies of Apple and Google Play Stores. Drive overall process consistency, compliance and improvements.
  • Learn and Grow: Stay updated on emerging technologies, tools, and best practices in software development. Actively participate in team learning sessions, workshops, and training opportunities to enhance technical skills and knowledge.

AWSDockerPythonBashJavascriptJenkinsRubyRuby on RailsgRPCPrometheusTerraform

Posted 2 months ago
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πŸ“ South America

πŸ” Loyalty and guest engagement for restaurants

  • Familiarity with RESTful API design principles.
  • Strong written and verbal communication skills in English.
  • Experience in a technical customer support role.
  • Knowledge of web development technologies and protocols.
  • Familiarity with tools like Zendesk analytics or Looker Studio.
  • Experience with Git is a plus.
  • Ability to document technical processes and solutions effectively.
  • Respond to customer inquiries about API utilization.
  • Assist new customers in the certification process for applications leveraging the API.
  • Ensure customer-facing documentation is accurate and up-to-date.
  • Collaborate with developers to refine API documentation.
  • Oversee API implementation to meet customer needs.
  • Work with development teams to resolve issues with the API.
  • Analyze ticket trends for efficiency improvements.

GitAPI testingRESTful APIsDocumentationTechnical support

Posted 2 months ago
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πŸ“ United States

🧭 Full-Time

πŸ” Loyalty and guest engagement for restaurants

  • A track record of meeting or exceeding sales quotas.
  • Experience owning the full sales cycle and driving pipeline through outbound efforts.
  • Strong communication skills, with the ability to sell across diverse organizational levels.
  • A passion for learning, adaptability, and a collaborative mindset.
  • Pipeline Generation: Proactively prospect assigned accounts to create new opportunities through outbound strategies and creative engagement techniques.
  • Sales Ownership: Manage the full sales cycle, from discovery and solution presentations to contract signing.
  • Strategic Selling: Engage with key stakeholders across the organization, including C-suite executives.
  • Product Expertise: Deeply understand the Thanx platform and how it drives measurable value for our customers.
  • Market Insights: Provide feedback on messaging, positioning, and market trends to inform our go-to-market strategy.
  • Performance Excellence: Consistently meet or exceed quota.
  • Industry Engagement: Travel to prospect meetings and relevant industry events as needed.

Account ManagementSales experienceMarket ResearchLead GenerationCRM

Posted 3 months ago
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πŸ“ North America

πŸ’Έ 200000.0 - 250000.0 USD per year

πŸ” Loyalty and guest engagement for restaurants

  • 10+ years experience as a developer working in large-scale, high throughput platforms.
  • Experience with modern web frameworks such as Ruby on Rails, Django, or similar.
  • Familiarity with modern front-end technologies such as React, Angular, or Typescript.
  • Proven experience in planning and leading large projects with multiple stakeholders.
  • Excellent communication skills for effective collaboration in a remote environment.
  • Architect and develop robust software solutions with significant productivity gains.
  • Own best practices and enhance software quality and resilience across the entire platform.
  • Collaborate with the team to identify and mitigate technical debt.
  • Stay updated on emerging technologies and mentor other engineers.

AWSDockerReact NativeRuby on RailsSnowflakeTypeScriptgRPCReactTerraform

Posted 3 months ago
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πŸ“ Canada

πŸ” Loyalty and guest engagement for restaurants

  • 6+ years experience as a developer working with modern web frameworks such as Ruby on Rails, Django, or similar.
  • Experience with front-end technologies such as React, Angular, or Typescript.
  • Ability to work on full-stack problems.
  • Effective in a geographically distributed agile development team.
  • Architect and develop robust software solutions across the stack.
  • Enhance software stability and resilience by diagnosing and addressing bugs.
  • Collaborate on pull requests and spike documents to foster a collaborative team environment.
  • Manage technical debt systematically with the team.
  • Engage in continuous learning about emerging technologies and practices.

Software DevelopmentAgileRubyRuby on RailsTypeScript

Posted 5 months ago
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πŸ“ Canada, Latin America

πŸ” Loyalty and guest engagement for restaurants

  • 3+ years experience as a developer working with modern web frameworks, such as RoR, Django, or similar.
  • Experience with modern front-end technologies, such as React, Angular, Typescript or similar.
  • Ability to work effectively as part of a geographically distributed team in an agile development environment.
  • Bonus points for direct experience with Ruby on Rails, React & React Native.
  • B.Sc or higher in Computer Science.
  • Experience with deploying infrastructure as code with SDKs like AWS CDK or Terraform.
  • Experience with Snowflake, Fivetran and DBT.
  • Architect and Develop Robust Software Solutions: Build well crafted, scalable, maintainable, and resilient software across the entire stack.
  • Enhance Software Stability and Resilience: Diagnose and address bugs while tackling root causes to bolster the stability and resilience of our software.
  • Collaborate and Share Expertise: Engage proactively in pull requests and spike documents.
  • Tech Debt Management: Collaborate with the team to systematically identify and mitigate technical debt.
  • Learn and Grow: Stay updated on emerging technologies and participate in team learning sessions.

Software DevelopmentAgileReact NativeRubyRuby on RailsTypeScriptReduxReact

Posted 5 months ago
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