API Support Specialist

View full description

Requirements:

• Familiarity with RESTful API design principles.
• Strong written and verbal communication skills in English.
• Experience in a technical customer support role.
• Knowledge of web development technologies and protocols.
• Familiarity with tools like Zendesk analytics or Looker Studio.
• Experience with Git is a plus.
• Ability to document technical processes and solutions effectively.

Responsibilities:

• Respond to customer inquiries about API utilization.
• Assist new customers in the certification process for applications leveraging the API.
• Ensure customer-facing documentation is accurate and up-to-date.
• Collaborate with developers to refine API documentation.
• Oversee API implementation to meet customer needs.
• Work with development teams to resolve issues with the API.
• Analyze ticket trends for efficiency improvements.