Merchant Operations Generalist

Posted 12 days agoViewed

💎 Seniority level: Junior, 1-3 years

📍 Location: California, Nevada, Texas, Colorado, New York, Florida

💸 Salary: 17.0 - 19.0 USD per hour

🔍 Industry: Restaurant

🏢 Company: Thanx👥 51-100💰 $17,100,000 Series B over 8 years agoConsumer Reviews CRM Loyalty Programs E-Commerce Information Technology Mobile

🗣️ Languages: English

⏳ Experience: 1-3 years

🪄 Skills: SQLJiraAPI testingCommunication SkillsProblem SolvingRESTful APIsAttention to detailDocumentationExcellent communication skillsTroubleshootingCross-functional collaborationData entryProcess improvementTechnical supportCRMScriptingData analyticsData managementDebuggingCustomer supportSaaS

Requirements:

1-3 years of experience in operations, technical support, or a similar role, preferably in SaaS, fintech, or the restaurant/retail industry.
Strong problem-solving skills with the ability to diagnose and resolve technical issues.
Ability to work in a fast-paced environment and manage multiple tasks with attention to detail.
Excellent communication skills, both written and verbal, with the ability to translate technical issues into understandable terms.
Proficiency in tools such as JIRA, Front, or other ticketing systems is a plus.

Responsibilities:

Set up and configure merchant programs to align with their business needs within the Thanx platform.
Configure new merchant locations, ensuring seamless onboarding and system integration.
Facilitate the onboarding process for credit card-linked loyalty programs, ensuring proper setup and compliance.
Configure and maintain integrations with POS systems and other third-party platforms.
Diagnose and resolve technical and operational issues, collaborating with internal teams and external partners as needed.
Identify opportunities to enhance operational efficiency and document best practices for internal and external use.

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