Apply📍 Ireland
🧭 Contract
🔍 Ecommerce and subscription services
- Proficiency with a ticketing technology platform (e.g., HelpScout, Zendesk preferred).
- Resourcefulness and problem-solving capability.
- Ability to maintain urgency and provide solutions.
- Excellent customer service and fluency in English (written and spoken).
- Basic knowledge of HTML, CSS, JavaScript; knowledge of other programming languages is a plus.
- Willingness to work flexible shifts.
- 2+ years of experience in technical customer support at a SaaS company or similar.
- Live by and champion core values: accountability, collaboration, iteration, details.
- Use technical expertise and customer service skills to resolve issues.
- Effectively communicate with technical and non-technical audiences.
- Assist in resolving issues via phone, email, and live chat.
- Identify patterns and recommend improvements in support process.
- Contribute to documentation and best practices.
- Help onboard new customers successfully.
HTMLCSSJavascriptCollaborationJavaScriptProblem SolvingCustomer serviceDocumentation
Posted 2024-11-21
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