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Senior Customer Success Manager

Posted about 1 month agoViewed

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💎 Seniority level: Senior, 5+ years

📍 Location: United States

💸 Salary: 90000.0 - 120000.0 USD per year

🔍 Industry: SaaS

🏢 Company: Logiwa👥 101-250💰 $10,000,000 Series B over 2 years agoE-CommerceBusiness Information SystemsRetail TechnologySupply Chain ManagementCommercialSoftware

🗣️ Languages: English

⏳ Experience: 5+ years

🪄 Skills: Project ManagementData AnalysisAccount ManagementCustomer SuccessSaaS

Requirements:
  • 4+ years in Warehouse Management Systems
  • 5+ years in customer account management within SaaS
  • Experience in upselling and customer retention
  • Excellent multitasking and project management skills
  • Strong problem-solving and communication skills
  • BS/BA or equivalent experience and education
Responsibilities:
  • Work closely with Sales, Onboarding, Support, and Product
  • Advise customers on fulfillment and e-commerce operations
  • Drive growth within customer accounts
  • Manage relationships and reporting in Custify
  • Engage proactively to assess risk and minimize churn
  • Maintain Logiwa application knowledge
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