Senior Customer Success Manager

Posted 3 months agoViewed

💎 Seniority level: Senior, 5+ years

📍 Location: United States

💸 Salary: 90000.0 - 120000.0 USD per year

🔍 Industry: Warehouse Management

🏢 Company: Logiwa👥 101-250💰 $10,000,000 Series B over 2 years agoE-Commerce Business Information Systems Retail Technology Supply Chain Management Commercial Software

🗣️ Languages: English

⏳ Experience: 5+ years

🪄 Skills: Project ManagementData AnalysisAccount ManagementCustomer SuccessSaaS

Requirements:

4+ years of experience working within Warehouse Management Systems in implementation, Customer Success, or another customer-facing capacity
5+ years of experience owning customer accounts within a SaaS organization
Proven experience in upselling and successfully managing churn to drive customer retention and revenue growth
Excellent multitasking and project management skills
Strong problem-solving, communication, and customer management skills
Demonstrated ability to learn new concepts quickly and work hands-on in a team environment
BS/BA or a combination of experience and education/training equivalent to a four-year college degree

Responsibilities:

Work closely with Sales, Onboarding, Support, and Product to provide a best in class customer experience
Use your knowledge of fulfillment, e-commerce, warehouse operations, and Warehouse Management Systems to advise and partner with your customers
Participate in account planning, looking for opportunities to drive growth within your accounts to increase account spend over time
Manage relationships in Custify to create dashboards and reporting to measure customer success
Provide proactive engagement with customer base to assess risk and minimize churn well in advance
Maintain up-to-date Logiwa application knowledge to articulate business value to customers

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