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Senior Customer Success Manager

Posted 10 days agoViewed

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💎 Seniority level: Senior, 5+ years

💸 Salary: 90000.0 - 120000.0 USD per year

🔍 Industry: B2C and Direct-to-Consumer e-commerce

🏢 Company: Logiwa👥 101-250💰 $10,000,000 Series B about 2 years agoE-CommerceBusiness Information SystemsRetail TechnologySupply Chain ManagementCommercialSoftware

⏳ Experience: 5+ years

Requirements:
  • BS/BA or a combination of experience and education/training equivalent to a four-year college degree.
  • 5+ years of experience owning customer accounts within a SaaS organization.
  • Experience working with Warehouse Management Systems in an implementation, Customer Success, or customer-facing role.
  • Proven experience in upselling and managing churn for customer retention and revenue growth.
  • Excellent multitasking, project management, communication, and customer management skills.
Responsibilities:
  • Own post-sales relationships with Logiwa customers.
  • Partner with clients through the customer journey to increase product adoption and engagement.
  • Proactively track customer metrics and ensure value is derived from the product.
  • Work closely with Sales, Onboarding, Support, and Product teams.
  • Engage proactively with customers to assess risk and minimize churn.
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