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Logiwa

👥 101-250💰 $10,000,000 Series B over 2 years agoE-CommerceBusiness Information SystemsRetail TechnologySupply Chain ManagementCommercialSoftware💼 Private Company
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Logiwa empowers high-volume direct-to-consumer brands, wholesalers, and 3PLs with its leading cloud fulfillment software. Our integrated Warehouse Management System (WMS) and order fulfillment platform streamline digital warehouse operations, enabling businesses to scale efficiently and overcome the limitations of traditional WMS solutions. We excel at rapid integration with online stores and marketplaces, providing a flexible, easily updated system adaptable to dynamic warehouse environments. Logiwa's technology stack includes key tools like IPhone/Mobile Compatibility, Google Tag Manager, and Google Analytics, underpinning a robust and scalable platform. Our engineering team thrives in a collaborative, remote-first culture, embracing agile methodologies and continuous improvement. We value innovation and data-driven decision-making, ensuring our platform remains at the forefront of the industry. We prioritize our employees' well-being, fostering a supportive and inclusive work environment. Founded in 2017, Logiwa has experienced rapid growth, securing significant Series B funding in 2022. We've earned recognition for our innovative solutions, including being named one of Deloitte's fastest-growing technology companies in North America. As a rapidly scaling company with a strong funding foundation and expanding global presence, Logiwa offers ambitious engineers unparalleled opportunities for professional growth and impact within the dynamic e-commerce fulfillment sector. Logiwa's commitment to diversity and inclusion shapes a workplace where everyone feels valued and respected. We strongly believe that our varied perspectives make us a more creative and innovative company. We offer a competitive benefits package designed to support our remote employees, including flexible work hours, a monthly home office stipend, private health insurance, and professional development opportunities.

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Jobs at this company:

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🔥 Senior Technical Recruiter
Posted 5 days ago

🔍 SaaS or tech company

  • 5+ years of experience in technical recruitment, preferably in a high-growth SaaS or tech company
  • Experience with applicant tracking systems (ATS) and recruitment analytics
  • Own the full-cycle recruitment process for technical roles, from sourcing to offer negotiation
  • Partner with engineering, product and customer support leaders to understand hiring needs and build tailored sourcing strategies
  • Utilize creative sourcing techniques, including direct outreach, networking, and leveraging recruitment tools
Posted 5 days ago
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🔥 Solution Support Engineer (APAC)-Malaysia
Posted 8 days ago

🔍 Warehouse Management System

  • At least 5 years of experience in providing technical support for WMS(Warehouse Management System) solutions
  • Knowledge of warehouse operations is a must
  • Experience with WMS(Warehouse Management System) software applications is a must
  • Advanced ability to analyze and resolve issues
  • A good understanding of computer systems, printers, mobile devices, and other tech products
  • Excellent problem-solving and communication skills
  • The ability to work independently while researching and developing solutions to customer issues, but also being able to collaborate in a team environment
  • Proven ability to apply analytical and systems thinking to complex problems
  • The ability to provide step-by-step technical help, both written and verbal
  • Excellent written and verbal communication skills in English
  • Respond to customer inquiries/escalations and resolve technical issues through various communication channels, such as Zoom calls and emails.
  • Analyze and diagnose technical problems reported by customers and provide effective solutions.
  • Collaborate with software development, product management, and quality assurance teams to resolve customer issues and improve product functionality.
  • Document troubleshooting procedures and creating knowledge base articles for common customer inquiries.
  • Log and manage customer issues in a ticketing system, ensuring that all customer interactions and resolutions are documented.
  • Continuously evaluate and improve support processes and procedures to enhance customer satisfaction and efficiency.
  • Train and mentor junior support engineers, providing guidance and technical expertise to assist in problem resolution.
  • Collaborate with sales and account management teams to ensure customer success and identify opportunities for upselling or cross-selling.
  • Stay updated on industry trends and new technologies to provide proactive support and effectively address customer needs.
Posted 8 days ago
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🔥 Solution Support Engineer (APAC)-India
Posted 13 days ago

📍 India

🔍 Software

  • BS/MS in engineering or computer science, or industrial engineering.
  • At least 5 years of experience in providing technical support for WMS solutions
  • Advanced ability to analyze and resolve issues
  • Knowledge of warehouse operations
  • A good understanding of computer systems, printers, mobile devices, and other tech products
  • Excellent problem-solving and communication skills
  • The ability to work independently while researching and developing solutions to customer issues, but also being able to collaborate in a team environment
  • Proven ability to apply analytical and systems thinking to complex problems
  • The ability to provide step-by-step technical help, both written and verbal
  • Excellent written and verbal communication skills in English
  • Respond to customer inquiries/escalations and resolve technical issues through various communication channels, such as Zoom calls and emails.
  • Analyze and diagnose technical problems reported by customers and provide effective solutions.
  • Collaborate with software development, product management, and quality assurance teams to resolve customer issues and improve product functionality.
  • Document troubleshooting procedures and creating knowledge base articles for common customer inquiries.
  • Log and manage customer issues in a ticketing system, ensuring that all customer interactions and resolutions are documented.
  • Continuously evaluate and improve support processes and procedures to enhance customer satisfaction and efficiency.
  • Train and mentor junior support engineers, providing guidance and technical expertise to assist in problem resolution.
  • Collaborate with sales and account management teams to ensure customer success and identify opportunities for upselling or cross-selling.
  • Stay updated on industry trends and new technologies to provide proactive support and effectively address customer needs.

SQLJavaREST APICommunication SkillsAnalytical SkillsProblem SolvingCustomer serviceWritten communicationTroubleshootingJSONTechnical supportCustomer supportEnglish communication

Posted 13 days ago
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🔥 Senior Customer Success Manager
Posted 3 months ago

📍 United States

🧭 Full-Time

💸 90000.0 - 120000.0 USD per year

🔍 Warehouse Management

  • 4+ years of experience working within Warehouse Management Systems in implementation, Customer Success, or another customer-facing capacity
  • 5+ years of experience owning customer accounts within a SaaS organization
  • Proven experience in upselling and successfully managing churn to drive customer retention and revenue growth
  • Excellent multitasking and project management skills
  • Strong problem-solving, communication, and customer management skills
  • Demonstrated ability to learn new concepts quickly and work hands-on in a team environment
  • BS/BA or a combination of experience and education/training equivalent to a four-year college degree
  • Work closely with Sales, Onboarding, Support, and Product to provide a best in class customer experience
  • Use your knowledge of fulfillment, e-commerce, warehouse operations, and Warehouse Management Systems to advise and partner with your customers
  • Participate in account planning, looking for opportunities to drive growth within your accounts to increase account spend over time
  • Manage relationships in Custify to create dashboards and reporting to measure customer success
  • Provide proactive engagement with customer base to assess risk and minimize churn well in advance
  • Maintain up-to-date Logiwa application knowledge to articulate business value to customers

Project ManagementData AnalysisAccount ManagementCustomer SuccessSaaS

Posted 3 months ago
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🔥 Professional Services Consultant
Posted 5 months ago

📍 Chicago

🧭 Full-Time

💸 115000.0 - 130000.0 USD per year

🔍 Warehouse Management Systems (WMS)

  • 7+ years of hands-on experience in Warehouse Management Systems (WMS) implementations is required.
  • Strong background in professional services or consulting, with a proven ability to deliver complex projects to enterprise clients.
  • Deep knowledge of warehouse operations, inventory management, order fulfillment, and supply chain processes.
  • Experience with WMS integrations, particularly with OMS, TMS, ERP, e-commerce, and other supply chain systems.
  • Excellent problem-solving and analytical skills, with a keen eye for detail.
  • Outstanding communication and interpersonal skills, with the ability to work with diverse stakeholders, including technical and non-technical teams.
  • Proficiency in software configuration and customization to meet unique client needs.
  • Experience in providing end-user training and post-launch support.
  • Lead the end-to-end implementation of Logiwa’s FMS solutions for clients, from project initiation to post-launch support.
  • Collaborate with clients to understand their business requirements, workflows, and challenges, ensuring the FMS solution is tailored to meet their specific needs.
  • Work with project managers to create and update detailed project plans, timelines, and resource allocations for FMS implementations.
  • Configure, test and document the FMS solution to align with client requirements, ensuring seamless integration with their existing systems, such as OMS, TMS, ERP, Shipping Platforms, etc.
  • Provide training to end users, ensuring they are proficient in using the FMS platform and its features.
  • Troubleshoot and resolve implementation challenges, ensuring a smooth go-live process.
  • Manage schedule and deliverables, communicating effectively with clients and internal stakeholders throughout the project lifecycle.
  • Provide post-implementation support, including troubleshooting and process optimization and ultimate transition to success and support teams.
  • Serve as a subject matter expert on warehouse and fulfillment management functionalities and best practices.
  • Continuously improve implementation processes and methodologies, contributing to the development of best practices of Logiwa FMS deployments.

Problem SolvingInterpersonal skills

Posted 5 months ago
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🔥 General Job Application- US
Posted 5 months ago

📍 United States

🔍 E-commerce and fulfillment software

Open to candidates who are passionate about their growth and unique contributions.
  • Join and contribute to a fast-growing team.
  • Participate in a fun, inclusive, and collaborative work environment.
  • Engage in opportunities for professional growth.
Posted 5 months ago
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