Togetherwork

๐Ÿ‘ฅ 101-250๐Ÿ’ฐ Private 9 months agoSaaSReal EstateSoftware๐Ÿ’ผ Private Company
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Togetherwork is a company that focuses on developing innovative solutions in various sectors, offering remote job opportunities across multiple positions including management, finance, marketing, and technology.

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๐Ÿงญ Full-Time

๐Ÿ’ธ 43000.0 - 47000.0 USD per year

๐Ÿ” Pet care

  • Bachelor's degree or equivalent professional experience in a related field.
  • Proven experience in a similar Solutions/Business Consultant role, preferably in a software or tech environment tailored to pet care services.
  • Strong analytical skills with a detailed understanding of business process analysis.
  • Excellent communication and interpersonal skills, with the ability to lead and work collaboratively.
  • Ability to manage multiple projects and work under pressure.
  • Knowledge of industry trends, best practices, and a keen understanding of integrated payment systems.
  • Conduct in-depth discovery and requirements analysis, focusing on specific needs related to each client's petcare facility.
  • Consult with new facilities that have not determined their service offerings. Provide solutions based on industry trends and best practices within Gingr.
  • Review and ensure the quality of work done by the Configuration Specialist before the application is delivered to the customer.
  • Lead the delivery of the application to customers, supported by the Customer Success Specialist (CSS)
  • Work closely with the CSS to facilitate integrated payment sign-up processes for clients.
  • Provide ongoing consultancy to clients for additional locations or service changes post-implementation.
Posted 7 days ago
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๐Ÿ“ United States

๐Ÿงญ Full-Time

๐Ÿ’ธ 65000.0 - 70000.0 USD per year

๐Ÿ” Software Development

  • 1โ€“2 years of Salesforce experience in support, development, or admin roles
  • 1 year of experience in Tier 2 support role
  • Hands-on with declarative tools (Flows, Workflow Rules, Process Builder)
  • Working knowledge of Apex, Triggers, and Lightning Components
  • Strong analytical skills and attention to detail
  • Experience with GitHub/code review, data tools (Workbench, Data Loader)
  • Platform Developer I certification (or willing to obtain within 90 days)
  • Salesforce Administrator certification
  • Strong communication skills and customer-centric mindset
  • Investigate and resolve issues involving declarative automation (Flows, Process Builder), Apex classes, Lightning Components, and custom trigger frameworks.
  • Serve as a customer-facing technical expertโ€”responding to cases, conducting troubleshooting calls, and ensuring timely resolution.
  • Partner with Product and Engineering on escalations, cross-functional collaboration calls, and root cause analysis.
  • Contribute to internal documentation and support articles for recurring issues and best practices.
  • Use tools like Data Loader and Workbench for data updates, imports, and debugging.
  • Gain exposure to APIs, managed packages, and potential integrations with platforms like Stripe.

SQLSalesforceAPI testingREST APICustomer support

Posted 8 days ago
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๐Ÿงญ Full-Time

๐Ÿ’ธ 140000.0 - 150000.0 USD per year

๐Ÿ” Software Development

  • 1โ€“2 years of engineering management, ideally transitioning from a Senior Developer or Tech Lead role.
  • 3โ€“5 years of hands-on development with .NET and PHP; experience with AWS and React.
  • Proficient in MySQL, REST APIs, and CI/CD pipelines (Microsoft & AWS).
  • Familiar with HTML/CSS, JavaScript, C#, MVC, AJAX, and jQuery.
  • Knowledge of PCI, SOC, OWASP Top 10, and basic networking (TCP/IP, LDAP, OAuth).
  • Strong track record leading cross-functional teams and customer-facing migrations.
  • Skilled in Agile/Scrum, Jira, and project/resource prioritization.
  • Excellent communication, leadership, and conflict resolution abilities.
  • Detail-oriented, strategic thinker with a proactive, self-driven approach.
  • Lead and inspire 1โ€“3 Scrum teams (including 4 direct reports) across onshore and offshore locations.
  • Foster a respectful, high-performing engineering culture that emphasizes continuous improvement.
  • Drive team accountability, employee engagement, and conflict resolution.
  • Ensure successful delivery of development projects aligned with Shulwareโ€™s mission.
  • Manage scope, timeline, and resources across multiple projects and customer-facing migrations.
  • Align team efforts with business priorities and product roadmap in collaboration with the Product Manager.
  • Own sprint planning and delivery milestones, ensuring full execution within Agile/Scrum frameworks.
  • Maintain and manage upgrade schedules and DevOps deployments, including technical debt, bug fixes, and security improvements.
  • Define and track performance metrics across engineering and DevOps teams.
  • Promote innovation, automation, and process enhancements.
  • Facilitate improvements in development tools, processes, and standards in partnership with DevOps leadership.
  • Oversee customer migrations (internal and external), ensuring minimal disruption and maximum value.
  • Communicate effectively with stakeholders across departments on roadmap changes, timelines, and upgrade impacts.
  • Ensure transparency and responsiveness to internal and external feedback.
Posted 8 days ago
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๐Ÿงญ Full-Time

๐Ÿ’ธ 55000.0 - 60000.0 USD per year

๐Ÿ” Software Development

  • 1+ years of experience in Dynamics 365 Sales and Customer Service applications or Salesforce
  • Bachelorโ€™s degree in computer science, information technology, or a related field.
  • 3+ years of experience in technical support.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving and analytical skills.
  • Ability to work well under pressure and manage multiple tasks simultaneously.
  • Knowledge of customer service principles and practices.
  • Understanding of the Software Development Life Cycle (SDLC)
  • Provide technical support and troubleshooting for the platform, Dynamics 365 software products, and related applications
  • Communicate effectively with clients and internal teams to identify, analyze and resolve issues
  • Document solutions and best practices for common problems and share them with the support team and the Dynamics 365 community
  • Collaborate with developers, consultants and project managers to deliver high-quality solutions and customer satisfaction
  • Stay updated on the latest features, functionalities and trends of Dynamics 365 software products
Posted 10 days ago
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๐Ÿ“ United States

๐Ÿงญ Temporary

๐Ÿ’ธ 40000.0 - 45000.0 USD per year

๐Ÿ” Higher Education

  • At least 2 years of experience in training development, project management, or similar client-facing roles, with a focus on training end-users and creating effective learning materials.
  • Excellent project management and organizational skills with the ability to multi-task.
  • Exceptional written and verbal communication skills, including process documentation, persuasive writing, public speaking, and relationship-building.
  • Skilled in examining and re-engineering operations and procedures to develop repeatable processes.
  • The ability to simplify and explain complex logic and processes in a manner that is easy to understand.
  • Strong customer-focused approach with proactive communication and responsiveness to inquiries, ensuring high levels of satisfaction.
  • Proficiency in Microsoft Office, Adobe Acrobat, and other presentation tools, with the ability to leverage technology for effective training and communication.
  • Oversee projects to ensure satisfactory timeline completion as expected by internal and external customers.
  • Lead meetings with customers and/or their vendors to extract and document requirements.
  • Provide ongoing updates and track progress throughout project.
  • Provide timely consultation for problem resolution.
  • Provide high level of customer service throughout duration of the project.
  • Maintain thorough knowledge of all Higher Education/Fraternal products and services.
  • Create and maintain training materials and documentation, to include videos, knowledge bases, Learning Management System (LMS) courses, and other in-app help for products and services.
  • Facilitate training sessions, either virtual or in person, to external users for all products and services.
  • Assist other team members as needed with preparation for training events.
  • Collaborate with other cross-functional teams and departments to create and execute customer communication and education plans.
  • Coordinate ongoing training and education to ensure users are positioned to maximize benefit of products and services.
  • Provide insight to improve customer education resources.

Project ManagementProject CoordinationCommunication SkillsCustomer serviceMicrosoft OfficeOrganizational skillsDocumentationTrainingCustomer supportCustomer Success

Posted 14 days ago
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๐Ÿ“ United States

๐Ÿงญ Full-Time

๐Ÿ’ธ 50000.0 - 55000.0 USD per year

๐Ÿ” SaaS

  • Bachelorโ€™s degree in Information Systems, Business, or equivalent experience.
  • 3+ years of experience in customer support, with demonstrated Tier 2 troubleshooting skills.
  • Strong troubleshooting ability for SaaS applications, integrations, and payment processing systems.
  • Excellent problem-solving skills and a proactive approach to resolving technical issues.
  • Strong written and verbal communication skills.
  • Ability to analyze system behavior and identify underlying technical issues.
  • Experience documenting solutions, workflows, and best practices for internal and external use.
  • Comfortable working across teams, including Product Management, Engineering, and leadership.
  • Ability to manage multiple tasks, prioritize effectively, and work independently.
  • Strong time and project management skills.
  • Ability to remain calm under pressure and adapt to evolving customer needs.
  • Provide Tier 1 customer support via phone and email, ensuring prompt responses and resolution.
  • Meet first-response and resolution time SLAs.
  • Independently troubleshoot advanced technical issues and reduce reliance on escalations.
  • Support payment processing inquiries, including reconciliation, chargebacks, and point-of-sale terminal issues.
  • Be part of the off-hours on-call rotation for evenings, weekends and holidays.
  • Collaborate with Product Management, Engineering, and leadership to resolve complex technical issues.
  • Document solutions for recurring issues and contribute to an internal knowledge base.
  • Assist in user acceptance testing for application releases.
  • Train and educate customers on best practices to increase feature adoption and reduce support dependency.
  • Identify and suggest improvements for internal processes and product functionality based on customer feedback.
  • Proactively diagnose system issues beyond standard troubleshooting, providing in-depth analysis and potential fixes.
  • Act as a technical subject matter expert for internal teams and customers.

SQLAPI testingCommunication SkillsAnalytical SkillsProblem SolvingCustomer serviceRESTful APIsDocumentationTroubleshootingActive listeningTechnical supportCustomer supportSaaS

Posted 21 days ago
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๐Ÿ“ United States

๐Ÿงญ Full-Time

๐Ÿ’ธ 65000.0 - 75000.0 USD per year

๐Ÿ” Software Development

  • Bachelor's degree in Accounting, Finance, or Business.
  • 2 years of sales tax compliance experience.
  • Exposure to multiple business tax types preferred.
  • Strong understanding of sales tax regulations and experience with tax software (e.g., Avalara).
  • Proficiency in Microsoft Excel and Office Suite tools.
  • Excellent attention to detail, organizational skills, and the ability to manage multiple tax-related tasks.
  • Strong communication skills for cross-functional collaboration.
  • Manage and verify sales tax exemption certificates.
  • Work with the tax team to respond to and resolve tax notices.
  • Prepare work papers and schedules for sales tax, property tax, and gross receipts tax.
  • Prepare tax registrations, POAs, and other forms required by taxing jurisdictions.
  • Perform routine tax accounting tasks such as reconciliations.
  • Identify and contribute to process improvements to enhance tax compliance and reporting efficiency.
  • Document and maintain standard operating procedures for tax-related activities.

Microsoft ExcelAccountingAttention to detailOrganizational skillsComplianceData entryFinancial analysisFinance

Posted 27 days ago
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๐Ÿ“ United States

๐Ÿงญ Full-Time

๐Ÿ’ธ 120000.0 - 130000.0 USD per year

๐Ÿ” Petcare

  • 3-5+ years of product management experience, preferably in SaaS (enterprise or SMB)
  • Passion for developing and leading exceptional product experiences.
  • Strong collaboration with engineering and design teams.
  • Curiosity for understanding and solving customer problems.
  • Data-driven problem-solving and decision-making skills.
  • Clear and concise communication across all organizational levels.
  • Solid understanding of product discovery, development, and software architecture.
  • Strong documentation skills and proficiency with tools like Jira, Confluence, and Figma.
  • Ability to navigate ambiguity and make informed decisions with incomplete information.
  • Proven track record of driving positive business outcomes.
  • Collate feedback from customers, prospects, competitors, industry sources, cross-functional partners, and metrics to identify problems to solve for our customers.
  • Partner with design and engineering teams to build and deliver functionality that solve customer problems with a focus on MVP, capturing metrics and innovating forward.
  • Collaborate closely with teams to ensure timely delivery of planned features and address gaps as needed.
  • Drive adoption of existing product experiences using key metrics such as CAC, LTV, APRU, Churn rates.
  • Partner with sales and marketing teams to drive customer acquisition.

SQLData AnalysisFigmaProduct ManagementSoftware ArchitectureUser Experience DesignJiraProduct OperationsCross-functional Team LeadershipProduct DevelopmentStrategyProduct AnalyticsAPI testingREST APICommunication SkillsAnalytical SkillsAgile methodologiesMarket ResearchData visualizationStakeholder managementData modelingPrototypingCustomer SuccessConfluenceSaaSA/B testing

Posted 28 days ago
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๐Ÿ“ United States

๐Ÿงญ Full-Time

๐Ÿ’ธ 140000.0 - 170000.0 USD per year

๐Ÿ” Software Development

  • 10 years in product management within SaaS or enterprise software
  • Deep understanding of association management software
  • Proficiency in agile development
  • Familiarity with Salesforce and Microsoft Dynamics platforms
  • Implement product roadmaps
  • Partner with teams to launch products
  • Conduct market research
  • Identify features for growth
  • Refine product management practices
  • Collaborate with engineering
  • Mentor product managers

Microsoft DynamicsProduct ManagementSalesforceCross-functional Team LeadershipAgile methodologiesProblem-solving skillsMarket ResearchStrategic thinkingSaaS

Posted about 1 month ago
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๐Ÿ“ United States

๐Ÿงญ Full-Time

๐Ÿ’ธ 135000.0 - 145000.0 USD per year

๐Ÿ” Marketing

  • Minimum of 10 years experience in leading the strategic vision and execution of a full marketing function with a focus on technology and/or SaaS solutions
  • Experience and understanding of best practices in Digital Marketing, Prospect Demand Generation, Events Marketing, and Customer Marketing for a high-growth company
  • Experience with Salesforce required, Strong background in Pardot preferred
  • Lead product group marketing team with coordinated strategies and execution of marketing plans and achieving defined goals on a consistent basis
  • Contribute to product group marketing/sales strategy and planning
  • Manage segmentation and targeting strategies, work with team to implement content marketing programs for each audience

LeadershipProject ManagementSalesforceDigital Marketing

Posted about 2 months ago
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