- Own day-to-day administration, configuration, and optimization of Skilljar across all product verticals.
- Manage the Skilljar vendor relationship, contract, and roadmap.
- Integrate learning and support tooling to create a connected help and learning ecosystem.
- Partner with AI Enablement to integrate AI tooling into content creation and review workflows.
- Build and maintain dashboards that track content performance, ticket deflection rates, and learner outcomes.
- Manage content project tracking and prioritization across 9 verticals and 33+ products.
- Build and operate the ticket-to-article workflow.
- Own the content governance model and maintain taxonomy/tagging standards.
- Coordinate with product teams to ensure help center content is updated for releases.