- Lead customer discovery sessions to understand business processes, objectives, and implementation requirements.
- Develop project plans, timelines, milestones, and implementation strategies.
- Manage multiple concurrent implementation projects from project kickoff through production go-live.
- Configure software solutions based on customer requirements and project best practices.
- Coordinate integration setup, payment processing, and internal team dependencies.
- Deliver customer training and provide consultative guidance on platform adoption.
- Lead go-live activities, validate readiness, and handle transition to Customer Success.