Customer Success Manager

Posted 2024-11-09

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💎 Seniority level: Junior

📍 Location: USA

💸 Salary: 100000 - 110000 USD per year

🔍 Industry: Digital Advertising

🏢 Company: Bidease

🪄 Skills: Communication SkillsAnalytical SkillsCollaboration

Requirements:

Collaborate with cross-functional teams as a customer advocate to improve client experience.
Work closely with the media buying team to comprehend client objectives and tailor strategies.
Provide detailed feedback to media buyers to optimize campaign setups.
Educate clients about new platform features and services to enhance their knowledge and usage.

Responsibilities:

Collaborate with cross-functional teams to advocate for clients and integrate their feedback into product decisions.
Work with the media buying team to align strategies with client objectives and enhance media buying effectiveness.
Review campaign performance, providing feedback for adjustments to optimize outcomes.
Drive revenue alongside media buying and sales teams while enhancing client campaign performance.
Educate clients on platform features, DSP partners, services, and best practices in programmatic buying.

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Customer Success Manager

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