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Strategic Customer Success Manager

Posted 6 days agoViewed

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💎 Seniority level: Manager, 3+ years

📍 Location: United States

🔍 Industry: SaaS

🏢 Company: Connecteam👥 101-250💰 $120,000,000 Series C about 3 years agoComputerVirtual WorkforceSaaSSoftware

🗣️ Languages: English

⏳ Experience: 3+ years

🪄 Skills: Analytical SkillsAccount ManagementSales experienceStakeholder managementStrategic thinkingDigital MarketingCRMChange ManagementCustomer SuccessSaaS

Requirements:
  • 3+ years of B2B SaaS experience in a Customer Success, Account Management, or Consulting role – MUST
  • Experience managing Enterprise/Strategic accounts (ACV of $100K+) – MUST
  • Proven ability to engage with and influence senior executives (VP, C-Level)
  • Track record of driving expansion within a customer portfolio
  • Expertise in digital transformation, change management, and complex adoption strategies
  • Excellent verbal and written communication skills, including executive presentations
  • Analytical mindset with experience leveraging customer data for decision-making
  • Ability to thrive in a fast-paced, high-growth environment and drive initiatives independently
  • Experience collaborating with global teams across different time zones
Responsibilities:
  • Develop and execute strategic success plans aligned with customers’ key business objectives to ensure long-term retention and growth.
  • Build and nurture strong relationships with C-level executives, IT teams, and operational leaders to drive adoption and advocacy.
  • Partner with customers to solve critical business challenges, implement best practices, and maximize the value of Connecteam’s platform.
  • Identify expansion opportunities within accounts and collaborate with Sales to drive upsells and cross-sells.
  • Leverage customer usage analytics and feedback to proactively identify risks, opportunities, and areas for improvement.
  • Partner with Marketing to develop case studies and promote customer success stories.
  • Act as the primary escalation point, working cross-functionally to resolve complex challenges quickly and effectively.
  • Stay ahead of industry trends, competitors, and workforce management best practices to serve as a subject matter expert.
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