- Answer and make calls to members to book appointments for In-home Health Assessments.
- Address customer needs, complaints, or service issues.
- Respond efficiently to callers, providing solutions and ensuring support.
- Engage in active listening to clarify information and diffuse difficult interactions.
- Utilize software, databases, and scripts to manage member information.
- Meet or exceed call center metrics while providing consistent customer service.
- Participate in training and professional development opportunities.