- Answering or making calls to members to book appointments for their no-cost Prospective Health Assessments
- Learn about and address customer needs, complaints, or other service issues.
- Responding efficiently and accurately to callers, explaining possible solutions/rebuttals, and ensuring that customers feel supported and valued.
- Engaging in active listening with callers, confirming or clarifying information, and diffusing angry clients, as needed.
- Building lasting relationships with customers and other call center team members based on trust and reliability.
- Utilizing software, databases, scripts, and tools appropriately.
- Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service
- Making sales or recommendations for products or services that suit client needs better.
- Taking part in training and other learning opportunities to expand knowledge of the company and position.
- To be available on meetings on camera as and when needed
- Adhering to all company policies and procedures.
- Additional ad-hoc tasks as assigned by the Call Center Supervisor
Microsoft ExcelCustomer serviceMS Office+1 more