International Customer Success Manager- Bilingual Spanish

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Requirements:

• 2+ years of experience in a full sales cycle or customer success role, preferably in a B2B SaaS environment
• Full professional fluency in English and Spanish (spoken and written)
• Experience managing renewals, upselling, and cross-selling
• Comfortable making a high volume of customer calls and delivering effective presentations
• Excellent verbal and written communication skills
• Strong negotiation and objection-handling abilities
• Analytical and organized with strong multitasking skills
• Resilient, proactive, and goal-oriented
• Ability to work both independently and collaboratively in a fast-paced, global environment
• Proficient in Microsoft Office, Zoom, and CRM systems such as Oro (or similar)

Responsibilities:

• Proactively manage contract renewals to minimize churn and ensure continuity of service.
• Identify and act on opportunities to expand product and service adoption within existing accounts.
• Build strong, trust-based relationships with global clients and key stakeholders.
• Develop and execute account strategies that drive increased value and growth across international accounts.
• Make multiple outbound calls per day to maintain regular client contact, provide updates, and drive engagement.
• Deliver compelling presentations and product demonstrations tailored to diverse international audiences.
• Partner with internal teams—including Sales, Marketing, and Product—to align on client goals and growth strategies.
• Monitor client satisfaction, track usage metrics, and provide regular performance insights and recommendations.