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💸 52500.0 - 105000.0 USD per year
- 3-5 years of experience in sales, account management, or customer success
- Excellent written skills
- Exceptional verbal phone communication
- Bachelor’s degree preferred
- Provides strategic leadership and direction for the delivery of enterprise-level support and service activities for company products and services.
- Act as trusted adviser and escalation point
- Advocating internal customer escalations from other departments: Support, Billing, Product, Legal, and Sales
- Responsible for customer satisfaction and working diligently to create promoters and loyal customers willing to purchase additional services, spread positive word of mouth, and act as willing references
- Provide an unequaled customer experience for your accounts and function as the customer advocate and owner of all matters related to your customers
- Perform monthly check-ins with primary accounts
- Create and deliver monthly digital outreach notices to existing customers
- Penetrate account and develop a trusted advisor relationship with key customer stakeholders, C-level executives, and executive sponsors
- Meet renewal, retention, growth and other account targets
- Identify, communicate, and mitigate account risks
- Be their customer’s advocate and “voice” within ChargePoint
- Successfully triage priorities and effectively adapt to ensure customer value is assured
Written communicationExcellent communication skillsProblem-solving skillsAccount ManagementVerbal communicationClient relationship managementRelationship managementSales experienceTechnical supportCustomer supportCustomer Success
Posted 2 days ago
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