Customer Success Manager

Posted 2 days agoViewed

💎 Seniority level: Manager, 3-5 years

📍 Location: US

💸 Salary: 52500.0 - 105000.0 USD per year

🏢 Company: ChargePoint👥 1001-5000💰 $944,383 Grant almost 2 years ago🫂 Last layoff over 1 year agoCharging Infrastructure Automotive Electric Vehicle Manufacturing

⏳ Experience: 3-5 years

🪄 Skills: Written communicationExcellent communication skillsProblem-solving skillsAccount ManagementVerbal communicationClient relationship managementRelationship managementSales experienceTechnical supportCustomer supportCustomer Success

Requirements:

3-5 years of experience in sales, account management, or customer success
Excellent written skills
Exceptional verbal phone communication
Bachelor’s degree preferred

Responsibilities:

Provides strategic leadership and direction for the delivery of enterprise-level support and service activities for company products and services.
Act as trusted adviser and escalation point
Advocating internal customer escalations from other departments: Support, Billing, Product, Legal, and Sales
Responsible for customer satisfaction and working diligently to create promoters and loyal customers willing to purchase additional services, spread positive word of mouth, and act as willing references
Provide an unequaled customer experience for your accounts and function as the customer advocate and owner of all matters related to your customers
Perform monthly check-ins with primary accounts
Create and deliver monthly digital outreach notices to existing customers
Penetrate account and develop a trusted advisor relationship with key customer stakeholders, C-level executives, and executive sponsors
Meet renewal, retention, growth and other account targets
Identify, communicate, and mitigate account risks
Be their customer’s advocate and “voice” within ChargePoint
Successfully triage priorities and effectively adapt to ensure customer value is assured

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