Technical Customer Success Manager (founding team)

Experience in a technical customer-facing role at a SaaS or cybersecurity startup Familiarity with application security or developer tools Background in technical program management or scaled customer success Ability to perform product demos and customer training sessions Experience with automation, support tooling, or scaled outreach

Serve as the primary point of contact and for a large and growing portfolio of customers Own the end-to-end customer experience across hundreds of accounts; nothing falls through the cracks Deliver a high-touch experience when needed by acting as a problem solver—conduct independent analysis and triage before escalating to internal teams Develop and own repeatable workflows to scale self-service–led entry with product-led expansion Collaborate closely with both product and sales teams to align on strategy and execution Act as an external-facing technical program manager—identify process gaps, advocate for fixes, and recognize when automation is needed, even without writing code Represent the voice of the customer internally to drive adoption and continuous improvement Advocate for product and process changes that reduce friction, automate touchpoints, and improve outcomes Navigate product questions with confidence, escalating appropriately even without deep domain knowledge