Serve as the primary point of contact and for a large and growing portfolio of customers
Own the end-to-end customer experience across hundreds of accounts
Deliver a high-touch experience when needed by acting as a problem solver
Develop and own repeatable workflows to scale self-service-led entry
Collaborate closely with both product and sales teams
Act as an external-facing technical program manager to identify process gaps
Represent the voice of the customer internally
Translate pentesting findings and vulnerability data into actionable guidance
Customer Success
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About XBOW
XBOW is redefining the future of cybersecurity by building the world's first autonomous AI pentester. You will contribute to a platform that autonomously discovers, validates, and exploits vulnerabilities, transforming security from reactive to proactive. This means security teams can identify and fix issues in hours, not weeks, staying ahead of evolving cyber threats. XBOW's AI has already achieved top rankings, even uncovering real-world zero-days. This isn't just about automation; it's about empowering security teams with AI-driven superpowers to defend against increasingly sophisticated, AI-powered attacks.
How We Work
XBOW cultivates a working environment built on focus, trust, and autonomy. We embrace asynchronous work when it makes sense, ensuring you have the space to do your best work. While we operate remotely across the globe, we also value deep collaboration at critical moments, supporting travel for in-person teamwork. Our values emphasize owning outcomes, winning as one team, moving fast, and solving problems that truly matter. We also practice transparency and candor, fostering clarity and trust to learn and build better together.
Engineering at XBOW
At XBOW, engineers tackle the complex challenge of building scalable, distributed systems that power our core AI engine and analysis systems. You'll work with technologies like TypeScript, Kotlin, and Go to develop robust backend services and APIs. Our infrastructure is designed for multi-cloud deployment (AWS, Azure, OCI) and handles event-driven architectures with tools like Docker and Kubernetes. We treat infrastructure as a product, focusing on clean abstractions and optimizing cloud services for performance and reliability. You will design for resilience, implementing disaster recovery and business continuity strategies to ensure uptime in complex environments.
Why Join Us
Shape the future of cybersecurity by building groundbreaking AI-powered offensive security platforms.
Work alongside world-class AI experts, security researchers, and hackers, including the creator of GitHub Copilot.
Experience significant career growth and influence product direction in a rapidly scaling company backed by leading investors like Sequoia Capital.
Contribute to meaningful work that directly impacts global security, helping organizations defend against advanced AI-driven threats.
Thrive in an autonomous, remote-first environment that prioritizes focus, trust, and continuous learning.
Benefits & Perks
Competitive salary and equity package, ensuring you're an integral part of XBOW’s growth.
Flexible Paid Time Off (PTO) that encourages rest, balance, and long-term sustainability.
Comprehensive health, dental, and vision insurance.
401k/Pension match for long-term financial support.
Remote work flexibility, allowing you to work from your most productive location.