Technical Customer Success Manager - FED

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Requirements:

• 2+ years TAM /Customer Success Manager Federal Sector experience
• 5+ years experience in a network engineering, architecture, support, or network design capacity
• 5+ years of experience in service delivery or account management in a post and/or pre sales environment
• Must have strong formal presentation and effective communication skills for multiple levels within the organization
• 3+ years experience working in Security/IT/Healthcare/ICT environment
• Familiarity with network protocols seen in either biomedical, OT/ICS, or corporate IT settings

Responsibilities:

• Driving Armis adoption and implementation plans for our platinum-level customers and be accountable for Armis value delivery
• Understand how our customers are utilizing the Armis platform and recommend additional features that can be leveraged to improve their security posture
• Build trusted relationships with relevant, technical users and manage stakeholders within assigned accounts
• Serve as a customer advocate to guide other resources at Armis towards achieving customer goals
• Ensure customer deployment and configuration align with business use cases. Validate that use cases are appropriately captured and delivered in a timely manner
• Maintain knowledge of 3rd Party solutions and integrations/interoperability with the Armis platform within the assigned customer environments
• Providing technical subject matter expertise where applicable according to the TAMs’ area(s) of proficiency
• Collaborating with Engineering, Product, Support and Sales teams to drive account success