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Process improvement

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🔥 Manager, Complex Claims

Posted about 11 hours ago

📍 Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Ohio, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, Washington, or Washington, D.C.

🧭 Full-Time

💸 92880.0 - 129000.0 USD per year

🔍 Health Insurance

🏢 Company: Oscar Health👥 1001-5000💰 $140,000,000 Private over 4 years ago🫂 Last layoff about 5 years agoHealth Insurance InsurTech Insurance Health Care

🔧 Requirements

4+ years leading, coaching and developing direct reports in a claims environment
4+ years of experience analyzing data to solve complex claims problems
2+ years experience designing, implementing and improving business workflows

💡 Responsibilities

Be the subject matter expert for Claims operations through knowledge and expertise of Oscar’s claim platform, claim regulatory requirements and operational workflows
Manage a complex portfolio of initiatives and deliverables and proactively identify areas of opportunity to improve key performance indicators
Develop team workflows and guidelines that produce consistent and measurable outcomes; train, teach and mentor team members to become more proficient and effective.
Lead teams for the review of highly specialized claims processing including: high cost claims, transplants, COB and other third-party insurance
Conducting detailed information gathering, analysis and investigation to find solutions, and reporting to senior leaders on complex claims trends and developments
Compliance with all applicable laws and regulations
Other duties as assigned

Leadership Project Management Data Analysis People Management Process improvement

Posted about 11 hours ago

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🔥 Senior Project Manager, Customer Experience

Posted about 12 hours ago

📍 United States

🧭 Full-Time

💸 81500.0 - 122500.0 USD per year

🏢 Company: GoFundMe👥 251-500💰 Series A almost 10 years ago🫂 Last layoff over 2 years agoInternet Crowdfunding Peer to Peer

🔧 Requirements

5-7 years of experience in digital customer success, enablement, or learning and development
Experience with ClickUp, Salesforce, Skilljar, and designing presentation decks
Bachelor’s degree preferred
Proactively identifies opportunities and challenges
Strong collaborator with influence and alignment skills
Organized and efficient in managing multiple projects
Strategic thinker who balances vision and execution
Adaptable, open-minded, and eager to test new ideas
Self-motivated and resourceful in independent work

💡 Responsibilities

Drive the evolution of the high-touch Gross Donation Volume Realization (GDVR) strategy for Emerging customers
Define and implement innovative high-touch engagement strategies that increase campaign launches and maximize donation impact
Connect 1:1 with high-touch customers to accelerate campaign launches
Use data and informed judgment to tailor strategies in ambiguous or evolving customer scenarios, often requiring creative problem-solving where minimal precedent exists
Analyze and synthesize insights from high-touch initiatives to establish best practices and inform decision-making
Lead and facilitate cross-functional workshops to influence strategy, surface opportunities, and drive alignment across teams
Innovate and scale live training solutions that enhance customer activation and contribute to a more efficient, scalable engagement model
Influence Content Design and Lifecycle Marketing’s scaled strategy based on high-touch insights
Partner with the Operations team to develop scalable solutions for tracking and managing GDVR
Lead the end-to-end project management of Scaled CX product adoption initiatives, ensuring a cohesive, strategic approach across multiple products and teams
Develop and implement team processes that optimize workflows, establish clear accountability, and ensure the timely delivery of high-impact adoption content
Lead cross-functional collaboration with Scaled Project Management, Content Design, and Lifecycle Marketing to create and execute a comprehensive, scalable adoption strategy
Solution creative approaches as the subject matter expert to increase the adoption of core features
Influence product strategy by partnering with Product Marketing early in the product lifecycle to shape messaging, optimize launch strategies, and set adoption goals
Identify and address common adoption blockers and foster alignment across the CX, Product Marketing, and Product Management organizations
Continuously assess and refine Scaled CX adoption strategies, leveraging data-driven insights to optimize engagement and maximize impact
Drive product adoption and customer growth by developing strategic content aligned with customer lifecycle stages for Emerging and Commercial segments, with an emphasis on scalable, self-serve formats and automated delivery strategies
Analyze learning behavior trends to identify the most effective content formats and delivery methods, continuously optimizing the customer education experience
Deliver compelling live training experiences, leveraging expert public speaking and facilitation skills
Quickly generate high-impact content that simplifies complex product features
Strategize content needed for new Academy hubs to build customer trust and create habit loops
Monitor content performance to ensure resources have high engagement and impact; identify solutions to increase engagement
Expand expertise in customer education, leveraging insights from adult learning theory and instructional design to create scalable, high-impact training experiences
Reduce content gaps to promote a seamless customer experience

Project Management Agile Data Analysis Salesforce Project Coordination Cross-functional Team Leadership Strategy Content creation Content management Training Stakeholder management Process improvement Customer Success

Posted about 12 hours ago

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🔥 Claims Director, Auto Physical Damage (Remote, US)

Posted about 15 hours ago

📍 United States

🧭 Full-Time

💸 145125.0 - 241875.0 USD per year

🔍 Insurance

🏢 Company: Openly👥 251-500💰 $100,000,000 Series D over 1 year agoLife Insurance Property Insurance Insurance Commercial Insurance Auto Insurance

🔧 Requirements

Minimum of 10 years of experience in property & casualty insurance claims roles with increasing responsibility and leadership.
At least 4 years of experience leading Auto or Casualty claims teams with a demonstrated track record of achieving strong operational results.
A minimum of 4 years of experience leading Auto or Casualty process design teams.
Proven ability to design, staff, and lead high-performing claims teams.
Demonstrated passion for leadership, coaching, and talent development.
Proven track record of strategic planning and budget management.
Excellent interpersonal and project management skills, with the ability to communicate and collaborate effectively across all organizational levels.
Strong analytical and problem-solving abilities.
Comfortable operating in ambiguous environments and addressing complex business challenges.
Results-oriented with strong decision-making capabilities.

💡 Responsibilities

Collaborate with the Claims Director, Auto Casualty, to ensure consistent claims philosophy, streamlined processes, and a unified policyholder experience across all auto claims.
Blueprint and build the foundational structure and processes for all Auto Physical Damage claims, setting the standard for efficiency and customer satisfaction.
Champion and contribute to the evolving operational strategy and vision for the entire Openly Claims organization, actively shaping our future.
Drive superior claim outcomes by meticulously managing operational metric targets, including loss dollars, loss adjustment expenses, claim average cycle time, customer experience, employee experience, and regulatory compliance.
Partner strategically with Vendor Management and Technology Teams to rigorously evaluate and select best-in-class vendor partners.
Innovate and implement sophisticated segmentation rules for claim routing, optimizing the intelligent use of technology, personnel, and vendors.
Collaborate closely with the Data Strategy team to design robust key operational metrics and automated reporting, fostering unparalleled transparency and data-driven decision-making.
Provide critical policy and claims feedback in collaboration with the Insurance Product team, influencing future product development.
Be a visible ambassador for Openly at leading claims industry events and forums, sharing our vision and expertise.
Maintain a keen understanding of emerging industry trends, evolving regulatory landscapes, and breakthrough technological advancements to keep Openly at the forefront.
Foster a highly collaborative and cross-functional team environment, actively working with underwriting, product, legal, and other departments to ensure a cohesive and customer-centric approach to all claims.

Leadership Project Management Data Analysis People Management Cross-functional Team Leadership Strategic Management Communication Skills Analytical Skills Mentoring Written communication Coaching Interpersonal skills Problem-solving skills Team management Process improvement Budget management

Posted about 15 hours ago

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🔥 Territory Manager, Owned & Operated

Posted about 15 hours ago

📍 United States

💸 135000.0 - 155000.0 USD per year

🔍 Home Care

🏢 Company: Honor👥 1000-5000 Home Decor E-Commerce Sales

🔧 Requirements

4+ years of broad operational experience, including contributing to P&L management and leading or directly managing teams.
Proven success working in a growth-stage environment, taking initiative to improve operations, support change, and drive continuous improvement
Proven ability to execute territory-level initiatives that contribute to YoY revenue growth through improving client retention, increasing lead generation, and improving sales conversion amongst other initiatives.
Strong analytical skills, diving into complex data to uncover insights, turning them into real-world strategies and actionable steps to drive results and manage performance; with hands-on experience using Excel, and/or other BI tools.

💡 Responsibilities

Support the P&L for the assigned O&O territory, contributing to revenue growth and operational excellence.
Implement initiatives that contribute to organic YoY growth within the territory.
Collaborate with management and cross-functional teams to support strategies to increase referral lead generation, improve sales conversion, and engage clients more effectively.
Implement operational playbooks that drive consistency and efficiency within the territory.
Execute standardized processes and resource allocation frameworks.
Support efforts to standardize reporting and data accuracy within the territory.
Support the implementation of new initiatives and operational models within the territory.
Contribute to data-driven processes within the territory.
Support and contribute to the development of teams aligned with Honor’s mission.
Execute goals and expectations set by management within the territory.
Support collaboration within the territory.

Leadership Data Analysis People Management Operations Management Business Operations Financial Management Communication Skills Analytical Skills Reporting Recruitment Sales experience Team management Lead Generation Strategic thinking Process improvement Data analytics Change Management

Posted about 15 hours ago

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🔥 Senior Trial Coordinator

Posted about 15 hours ago

📍 US

🧭 Full-Time

🔍 Clinical Research

🏢 Company: Lindus Health

🔧 Requirements

3+ years of experience in clinical research or trial coordination
Strong understanding of ICH/GCP and regulatory frameworks
Experience managing or mentoring team members is a big plus
High attention to detail and strong organisational skills
A bias toward action — you're proactive, resourceful, and solutions-focused
Comfortable working in a fast-paced, ever-evolving environment
You have high agency and a bias for action

💡 Responsibilities

Line manage and coach Trial Coordinators, providing feedback, guidance, and development opportunities
Act as the first point of escalation for TC issues, including systems and documentation challenges
Mentor and onboard new TCs, supporting their development into high-performing team members
Lead the setup of complex systems and workflows, including participant onboarding software and eTMF
Supporting trial coordination activity on complex trials
Ensure SOP and regulatory compliance across trial activities with regards to TC role and responsibilities
Support the Lead Trial Coordinator, Trial Leads and Senior Trial Managers by keeping all stakeholders updated and aligned
Maintain professional, participant-first communication in all external interactions
Identify and drive improvements to TC processes, documentation, and tooling
Help create a feedback loop between ClinOps and Product to build better tech-enabled trial delivery

Leadership People Management Project Coordination Operations Management Communication Skills Problem Solving Mentoring Attention to detail Organizational skills Written communication Compliance Teamwork Active listening Process improvement

Posted about 15 hours ago

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🔥 Service Operations Manager

Posted about 17 hours ago

📍 United States of America

💸 126000.0 - 201600.0 USD per year

🏢 Company: jobs-and-careers

🔧 Requirements

Minimum 5 years of experience with Bachelor's OR Minimum 3 years of experience with Master's in areas such as Service Delivery, Service Operations or equivalent.
Bachelor's / Master's Degree in Health Science, Architecture, Engineering, Business Management or equivalent.
Demonstrates strong leadership, team-building, communication, and interpersonal skills, with an analytical mindset focused on continuous improvement.

💡 Responsibilities

Mentor a high-performing team to foster a positive work environment that promotes teamwork and professional growth while ensuring clear communication and collaboration with stakeholders.
Develop and implement strategies to enhance service and installation, streamline processes for operational efficiency, and optimize resource allocation through data-driven approaches and collaboration.
Ensure exceptional customer experiences by maintaining high standards, promptly addressing concerns, and championing initiatives for service excellence and innovation.
Enforce quality standards through audits and cross-functional efforts, align service operations strategies with business objectives, and authorize key decisions to achieve seamless coordination and vendor management.
Define and adjust performance metrics, manage team talent through selection and development, and drive strategic projects for continuous improvement and operational success.

Leadership Project Management Data Analysis Cross-functional Team Leadership Operations Management Resource Planning Strategic Management Communication Skills Analytical Skills Problem-solving skills Team management Stakeholder management Process improvement Customer Success Budget management

Posted about 17 hours ago

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🔥 Director - Customer Success

Posted about 17 hours ago

📍 USA

🧭 Full-Time

🏢 Company: Finalis👥 101-250💰 $10,700,000 Seed almost 3 years agoFinancial Services Information Technology FinTech

🔧 Requirements

You have exceptional written and spoken English (Proficient)
You have a minimum of 3 years of people leadership roles within Customer Success
Comfortable working across multiple departments in a deadline-driven environment
You have excellent communication skills and strategic planning skills
You have strong organizational skills and project management skills
You can handle confidential information
You are analytical and have a process-oriented mindset
You have the ability to work swiftly with a high sense of urgency and be comfortable with shifting priorities and deadlines (multitasker who can quickly adjust priorities)
You are a self-starter, quick learner and highly organized with attention to detail
You are flexible, patient, persistent and have a team spirit attitude

💡 Responsibilities

Collaborate with the CSM team and Delivery team to maintain and evolve customer success strategies, incorporating best practices and creating customer support content that effectively addresses customer needs and enhances their overall experience
Own CSM account assignment process and expectations for CSMs across on-boarding, driving adoption, proving ROI to customers and flagging when a customer could be ready for an upsell to Sales. Key processes to build & create accountability for are: Time to OnBoard, Adoption Score, At-Risk customer model and Next Best Action Plays.
Maintain our Account Segmentation strategy to ensure proper ratios of CSM to Client and service level between our standard and high value clients
Coach your team to enhance overall relationships with assigned clients, taking ownership of their success by efficiently managing onboarding, implementation, training, driving adoption, ensuring retention, and consistently achieving high levels of customer satisfaction
Develop and nurture a trusted strategic advisor relationship with clients, actively driving ongoing value and maximizing the benefits they derive from our products and services
Contribute to the planning and development of customer communication strategies, leveraging customer insights and feedback to enhance messaging and ensure alignment with organizational goals and objectives
Demonstrate excellent communication skills to effectively engage with senior-level management, both internally and externally, in order to gain a deep understanding of customer needs, drive retention and growth, and effectively convey valuable insights and learnings
Proactively manage and maintain customer success metrics and data, diligently following established protocols and guidelines to ensure accurate and up-to-date records are maintained for analysis, reporting, and decision-making purposes
Evaluate the customer journey, identifying key touchpoints and assessing how they are supported, while adopting a consultative approach to assist clients in overcoming challenges and achieving their goals effectively
Prepare and analyze NPS surveys, meticulously identifying areas for improvement and providing actionable insights to drive continuous enhancements in customer satisfaction and loyalty
Collaborate closely with the sales and marketing teams to effectively gather customer references, conducting in-depth interviews and leveraging customer success stories to develop compelling case studies that highlight the value and impact of our products and services

Leadership Project Management People Management Cross-functional Team Leadership Strategic Management Communication Skills Analytical Skills Customer service Agile methodologies Mentoring Organizational skills Time Management Written communication Coaching Excellent communication skills Adaptability Problem-solving skills Account Management Training Active listening Strong communication skills Relationship management Sales experience Team management Stakeholder management Process improvement CRM Customer support Customer Success SaaS

Posted about 17 hours ago

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🔥 Senior Manager Business Management (US)

Posted about 18 hours ago

📍 United States

💸 110760.0 - 178880.0 USD per year

🔍 Business Management, Strategy & Support

🔧 Requirements

Undergraduate degree
10+ years relevant experience

💡 Responsibilities

Develops, communicates and implements a holistic strategy for own specific business management function in support of and integrated with the overall business strategy
Oversees / leads / manages and plans a work activities that may require alignment across multiple areas
Leads the team in the development and/or integrated implementation of policies / processes / procedures / changes across multiple functional areas

Leadership Project Management Business Analysis Business Intelligence Data Analysis Operations Management Strategy Financial Management Strategic Management Communication Skills Customer service Compliance Interpersonal skills Excellent communication skills Negotiation skills Risk Management Team management Stakeholder management Process improvement Budget management

Posted about 18 hours ago

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🔥 Technical Support Engineering Manager - Americas

Posted about 19 hours ago

📍 North to South America

🧭 Full-Time

🔍 Software Development

🏢 Company: Ashby👥 51-100💰 $30,000,000 Series C 12 months agoManagement Information Systems Human Resources Recruiting Software

🔧 Requirements

Proven experience managing or mentoring a Technical Support Team in a B2B SaaS environment.
Deep knowledge of software integrations, APIs, and backend debugging practices.
Experience guiding cross-functional collaboration between Support and Engineering.
Familiarity with ATS/HRIS platforms or other enterprise systems is a plus.
Ability to zoom out and identify scalable processes for handling complex technical work.
Strong judgment in prioritizing bugs, customer needs, and internal enablement work.
Comfort operating in ambiguity and creating structure where none exists.
Passionate about improving the customer experience through well-designed, technically sound solutions.
Comfortable representing customer needs in Engineering discussions and advocating for supportability.
Able to hold a high bar for quality while still moving quickly and iterating.

💡 Responsibilities

Lead and develop a team of Support Engineers and Product Experts focused on technical depth, problem-solving, and customer impact.
Coach team members on debugging techniques, systems thinking, and how to balance precision with efficiency.
Foster a collaborative environment where knowledge-sharing and experimentation are encouraged.
Help define the career path and responsibilities of Support Engineers and Product Experts at Ashby.
Build scalable, repeatable processes for diagnosing and resolving complex issues related to integrations, APIs, analytics, and product performance.
Set standards for how the team escalates to Engineering, triages bugs, identifies patterns, and partners on long-term solutions.
Create internal tools and workflows that help the team operate with efficiency and consistency.
Stay close to the technical work by jumping into issues, exploring logs, or conducting hands-on testing when needed to support the team.
Collaborate closely with Engineering to shape how technical escalations are managed and how customer insights are tracked and actioned.
Work with Product to provide feedback loops from Support to improve usability and prevent repeat issues.
Serve as an advocate for customers in technical conversations and help Engineering teams understand the support impact of product decisions.
Partner with our Support Leadership Team to Identify and address gaps in our current tooling, workflows, and diagnostics capabilities.
Use data from escalations and customer feedback to recommend changes that improve team effectiveness and customer outcomes.
Partner with Support leadership to evolve how we measure success in high-complexity support scenarios.
Help scale Support Engineering as a function by documenting approaches, onboarding new team members, and contributing to internal tooling.

Backend Development Leadership SQL Data Analysis Cross-functional Team Leadership API testing Communication Skills Problem Solving Customer service Agile methodologies RESTful APIs Mentoring Written communication Adaptability Problem-solving skills Verbal communication Active listening Strong communication skills Cross-functional collaboration Team management Process improvement Technical support Software Engineering Debugging Customer support Customer Success SaaS

Posted about 19 hours ago

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🔥 Product Manager Specialist | Salesforce

Posted about 19 hours ago

📍 Portugal

🧭 Full-Time

🔧 Requirements

Deep understanding of CRM concepts, sales/service workflows, and Salesforce’s core capabilities (Sales Cloud, Service Cloud, etc.)
Proven track record of delivering impactful, scalable solutions in a complex stakeholder environment
Strong analytical skills and experience with process optimization, systems thinking, and technical integration

💡 Responsibilities

Define and own the long-term vision for Salesforce as a business platform, aligning with executive stakeholders on priorities and ROI.
Streamline and enhance sales and support processes to reduce friction and increase productivity.
Ensure the Salesforce ecosystem evolves to support growth, integrating new tools and features while maintaining system integrity.

SQL Agile Data Analysis Product Management Salesforce Cross-functional Team Leadership Product Analytics RESTful APIs Stakeholder management Process improvement CRM

Posted about 19 hours ago

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