- Manage end-to-end property claim handling from first notice of loss through closure, including supplements.
- Conduct thorough investigations including review of policy terms, coverage analysis, and determination of liability.
- Determine the appropriate method of inspection (virtual, field, or third-party) based on claim complexity.
- Conduct virtual inspections using video, AI-assisted tools, and other emerging technology platforms.
- Complete accurate property damage estimates using Cotality estimating software.
- Provide superior customer service to policyholders, claimants, and agents throughout the claims process.
- Negotiate settlement of claims with insureds, claimants, and vendors.
- Partner with internal functions including SIU, Subrogation, Legal, and Underwriting to drive aligned outcomes.