Claims Director, Auto Physical Damage (Remote, US)

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Requirements:

• Minimum of 10 years of experience in property & casualty insurance claims roles with increasing responsibility and leadership.
• At least 4 years of experience leading Auto or Casualty claims teams with a demonstrated track record of achieving strong operational results.
• A minimum of 4 years of experience leading Auto or Casualty process design teams.
• Proven ability to design, staff, and lead high-performing claims teams.
• Demonstrated passion for leadership, coaching, and talent development.
• Proven track record of strategic planning and budget management.
• Excellent interpersonal and project management skills, with the ability to communicate and collaborate effectively across all organizational levels.
• Strong analytical and problem-solving abilities.
• Comfortable operating in ambiguous environments and addressing complex business challenges.
• Results-oriented with strong decision-making capabilities.

Responsibilities:

• Collaborate with the Claims Director, Auto Casualty, to ensure consistent claims philosophy, streamlined processes, and a unified policyholder experience across all auto claims.
• Blueprint and build the foundational structure and processes for all Auto Physical Damage claims, setting the standard for efficiency and customer satisfaction.
• Champion and contribute to the evolving operational strategy and vision for the entire Openly Claims organization, actively shaping our future.
• Drive superior claim outcomes by meticulously managing operational metric targets, including loss dollars, loss adjustment expenses, claim average cycle time, customer experience, employee experience, and regulatory compliance.
• Partner strategically with Vendor Management and Technology Teams to rigorously evaluate and select best-in-class vendor partners.
• Innovate and implement sophisticated segmentation rules for claim routing, optimizing the intelligent use of technology, personnel, and vendors.
• Collaborate closely with the Data Strategy team to design robust key operational metrics and automated reporting, fostering unparalleled transparency and data-driven decision-making.
• Provide critical policy and claims feedback in collaboration with the Insurance Product team, influencing future product development.
• Be a visible ambassador for Openly at leading claims industry events and forums, sharing our vision and expertise.
• Maintain a keen understanding of emerging industry trends, evolving regulatory landscapes, and breakthrough technological advancements to keep Openly at the forefront.
• Foster a highly collaborative and cross-functional team environment, actively working with underwriting, product, legal, and other departments to ensure a cohesive and customer-centric approach to all claims.