Customer Success Engineer

1-3 years of experience in engineering (solution development, technical support). 1-3 Years of Experience in JavaScript and SDK Development. Proven experience in JavaScript development, with a strong background in building on SDKs. Experience with React is preferred. 2+ years of working in the web3, blockchain technology. Professional or personal experience using various web3 dapps and technologies and/or authentication/user management platforms experience. Must live in the Americas timezone (to have timezone overlap). A solid understanding of current technological trends, especially in digital and cloud technologies. Love working with customers and have great communication skills. Optional: Proficient in React

Provide innovative technical solutions to customer needs. Serve as a trusted technical advisor to live customers. Triage support for the on-call engineering team. Provide implementation support for customer rollouts. Troubleshoot and answer technical questions from existing customers. Collaborate with Engineering and Product Teams. Design and implement solutions. Actively manage and resolve inbound support requests. Engage in client-facing technical discussions and presentations. Act as the voice of the customer within Dynamic. Stay informed on industry trends. Work across multiple teams for solution development and delivery.