Why is remote work so nice? Let's try to see!
Apply
Customer Success Engineer
Posted 4 days agoViewed
💎 Seniority level: Junior, 1-3 years
🔍 Industry: Web3
🏢 Company: Dynamic👥 101-250Civil EngineeringBuilding MaintenanceConstructionProject Management
⏳ Experience: 1-3 years
Requirements:
- 1-3 Years of Experience in JavaScript and SDK Development
- 2+ years of working in the web3, blockchain technology
- Need to live in the Americas timezone
- A solid understanding of current technological trends
- Love working with customers and have great communication skills
Responsibilities:
- Collaborate with Engineering and Product Teams
- Design and Implement Solutions
- Triage and Replicate Support Requests
- Participate in Technical Discussions
- Voice of the Customer
- Stay Informed on Industry Trends
- Cross-Team Collaboration
Related Jobs
Apply
🔥 Customer Success Engineer - Full time - Remote - EU
Posted 2 days ago
📍 Portugal
🧭 Full-Time
🔍 AI, video analytics
🏢 Company: CVEDIA👥 11-50💰 Seed over 6 years agoArtificial Intelligence (AI)Computer VisionAnalyticsInformation TechnologySoftware
- Comfortable working with Windows and Linux to install, configure, and optimize software performance across different platforms.
- Familiar with remote support tools to guide customers through complex setups and diagnose issues efficiently.
- Ability to inspect log files to identify errors and understand application behavior.
- Track down performance bottlenecks, also using tools and techniques to measure and analyze real-time data processing and streaming applications.
- Proficient in using virtual machines to test different product variants and simulate diverse operational conditions, ensuring thorough feature validation and reliable performance.
- Skilled in using screen recording tools to create clear and informative video tutorials for software walkthroughs and customer support.
- Guide customers through the installation, configuration, and usage of our video analytics software. Help them onboard smoothly and ensure they are set up for success.
- Understand customer business goals and use cases to provide expert technical guidance and tailor solutions to their needs.
- Continuously improve our product documentation to make it easier for customers to find solutions, enabling them to achieve their goals faster.
- Gather and analyze customer feedback and feature requests, sharing them with our engineering team to shape product development.
- Actively use our technology, provide usability feedback, and participate in iterative improvement cycles.
- Join customer calls to provide technical expertise and ensure our solutions are being used effectively.
RESTful APIsLinuxTroubleshootingScriptingCustomer supportCustomer Success
Posted 2 days ago
ApplyApply
🔥 Customer Success Engineer, Enterprise - US Central
Posted 3 days ago
🧭 Full-Time
💸 144000.0 - 164000.0 USD per year
🔍 Software Development
🏢 Company: Kentik👥 101-250💰 $40,000,000 Series C over 3 years agoCloud Data ServicesInformation TechnologyNetwork SecuritySoftware
- Experience with popular network vendor CLIs: Cisco, Juniper
- Strong experience with TCP/IP and Internet Routing Protocols (IPv4/v6, BGP, MPLS, OSPF, HTTP/3 QUIC, DNS, etc.)
- Experience with CDN architectures (OTT, Anycast, GSLB)
- Strong experience with network monitoring suites (Netflow, Jflow, Sflow, IPFIX, SNMP, INT)
- Experience with synthetic/network performance testing
- Experience creating and analyzing tcpdump packet captures using Wireshark, or similar
- Strong experience in Network Security (DDoS mitigation/scrubbing, Firewalls, Security Groups, NACLs, microsegmentation, cloud native)
- Experience programming in Python, scripting in Perl and Bash
- Infrastructure-as-Code for orchestration/configuration management with Pulumi, Terraform, CloudFormation, Ansible, Puppet, Chef, Helm
- Strong working knowledge of APIs, maintaining RESTful code
- Hands-on experience with Linux networking
- Experience querying relational databases (PostgreSQL, MySQL)
- Contribute to shared knowledge base and best practices
- Ability to travel up to 25% of the time
- Establish, grow, and own technical relationships with existing Kentik customers
- Proactive customer outreach to build and maintain long lasting technical relationships that provides value to Kentik customers
- Serve as an expert level escalation point for customer support issues
- Collaborate with internal platform Operations & Engineering teams on newly identified bugs and customer feature requests
- Work closely with the teams of Customer Success Managers, Account Executives, Solutions Engineers, and Product to ensure that customers achieve maximum value from the Kentik platform
Posted 3 days ago
ApplyApply
🔥 Customer Success Engineer, APAC
Posted 4 days ago
📍 India
🔍 Software Development
🏢 Company: Fingerprint👥 101-250💰 $33,000,000 Series C over 1 year agoFraud DetectionCyber SecuritySoftware
- 3+ years of experience in a customer-facing role, preferably as a Customer Success Engineer or Technical Support Engineer, with a focus on API products.
- Strong technical acumen with experience in JavaScript, with a demonstrated ability to create and maintain automation scripts, RESTful architecture, SQL and web services.
- Knowledge of cloud computing, APIs, and enterprise-level integrations is highly desirable.
- Exceptional troubleshooting skills with the ability to diagnose and resolve complex technical issues.
- Excellent communication skills, both verbal and written, with the ability to convey technical concepts to non-technical stakeholders.
- Demonstrated ability to understand customer needs and deliver solutions that drive success.
- Proven ability to work cross-functionally with sales, product, and engineering teams to achieve common goals.
- Act as the primary technical resource for our customers, providing expert guidance on the deployment, integration, and optimization of our products.
- Lead the technical onboarding process for new strategic customers, ensuring a smooth and efficient setup that meets their specific requirements and goals.
- Provide ongoing technical support and troubleshooting to enterprise clients, addressing their concerns promptly and effectively.
- Serve as the voice of the customer within the company, advocating for their needs and working with internal teams to ensure customer satisfaction.
- Work closely with customers to drive product adoption, ensuring they fully leverage our solutions to meet their business goals.
- Conduct training sessions and workshops to educate customers on best practices and new features, empowering them to use our products effectively.
- Gather customer feedback on product performance and feature requests, collaborating with the product team to influence the product roadmap.
- Build and maintain strong relationships with key stakeholders within enterprise accounts, acting as a trusted advisor and partner.
- Monitor customer health metrics, usage data, and satisfaction levels, providing regular reports to internal teams and clients.
SQLCloud ComputingJavascriptRESTful APIsNodeJS
Posted 4 days ago
ApplyApply
🔥 Customer Success Engineer - EMEA
Posted 9 days ago
💸 85000.0 - 120000.0 USD per year
🔍 Software Development
- 2+ years in a customer-facing role
- Technical background either through experience or education
- Conversant in SQL or willing to learn the basics and a few more advanced topics
- Strong discovery and interpersonal skills
Answering questions in Intercom, Slack, on the phone, or through email
Posted 9 days ago
ApplyApply
🔥 Customer Success Engineer, Enterprise - EMEA
Posted 10 days ago
🧭 Full-Time
🔍 Software Development
🏢 Company: Kentik👥 101-250💰 $40,000,000 Series C over 3 years agoCloud Data ServicesInformation TechnologyNetwork SecuritySoftware
- Previous experience with direct customer interaction in a customer facing role or environment
- Strong demonstrable experience with TCP/IP and Internet routing protocols (IPv4/v6, BGP, MPLS, ISIS, OSPF, HTTP, DNS, etc.)
- Demonstrable experience with network monitoring suites (Netflow, J-Flow, sFlow, IPFIX, SNMP, etc.)
- Demonstrable experience with Linux/UNIX systems administration
- Demonstrable experience with popular network vendor CLI’s (Cisco, Juniper, Arista, etc.)
- Experience with: Programming/scripting (Python, Bash, Ruby, PHP, Perl, etc.)
- Experience with APIs, maintaining RESTful code, as a tool for fast integration with 3rd party systems.
- Experience with: Cloud Networking (AWS, Azure, GCP)
- Experience with: Network and routing security (DDoS mitigation/scrubbing, Firewalls, Security Groups, NACLs, microsegmentation, RPKI)
- Experience with: Creating and analyzing traffic packet captures (tcpdump, Wireshark, etc.)
- Experience with: Network monitoring technologies, SNMP, Streaming Telemetry,
- Experience with: Synthetic/network performance testing
- Ownership of technical relationships with existing Kentik customers
- Proactive customer outreach to build and maintain long lasting technical relationships that provides value to Kentik customers
- Serve as an expert level escalation point for customer support issues
- Collaborate with internal platform Operations & Engineering teams on newly identified bugs and customer feature requests
- Work closely with the teams of Customer Success Managers, Account Executives, Solutions Engineers, and Product to ensure that customers achieve maximum value from the Kentik platform
Posted 10 days ago
ApplyApply
🔥 Customer Success Engineer
Posted 11 days ago
📍 Germany, Serbia
🧭 Full-Time
🔍 Generative Conversational AI
🏢 Company: Rasa👥 51-100💰 $26,000,000 Series B almost 5 years agoArtificial Intelligence (AI)Virtual AssistantMachine LearningSoftware
- Deep technical expertise in Rasa and conversational AI development as well as on-premise infrastructure management
- A minimum of 5 years of professional work experience with Rasa or equivalent
- Experience serving as part of a key customer leadership team, working with technical and business decision-makers
- Experience with either Python or Full Stack apps that run in the cloud, ideally DevOps experience with Kubernetes
- Ability to act as an industry-encouraging leader in both customer meetings and public settings
- Collaborate with multiple customers to ensure successful adoption and satisfaction with Rasa products.
- Provide technical guidance and strategic advice to help customers optimize their AI assistants, with a focus on best practices and long-term success.
- Support customers through proactive and reactive issue resolution, escalating to technical teams when necessary.
- Provide proactive, consultative advice to help optimize the performance of our customers’ Rasa deployments
- Help champion an environment for ongoing strategic customer success
- Capture and communicate customer insights to Rasa’s product and engineering teams to help shape product development.
- Participate in Rasa internal training and education sessions
Backend DevelopmentPythonCloud ComputingKubernetesAPI testingCustomer serviceDevOpsJSONCustomer Success
Posted 11 days ago
ApplyApply
🔥 Customer Success Engineer- France
Posted 11 days ago
📍 France
🔍 Customer Success
🏢 Company: Cribl👥 251-500💰 $150,000,000 Series D almost 3 years agoReal TimeBig DataInformation TechnologySoftware
- Minimum of 5 years in a related function with direct customer advocacy and engagement experience in post-sales with passion for customer success and empathy for customer outcomes and value
- A customers-first mindset with great communication and relationship management skills that can manage customer expectations through being empathetic and listening to our customers
- Proven track record and experience working with large complex enterprises and developing relationships in a high growth environment
- Experience with Observability, Logs, Metrics, IT Operations and Security with a deep understanding of managing data pipelines through the entire data lifecycle
- Proven ability to drive continuous product value by developing new use-cases relating to reducing, reusing, enriching, and routing data to achieve customer outcomes
- Quick learner with good technical and problem-solving skills
- Willingness to travel as needed (up to 25%)
- Fluent speaking and writing skills in English
- Act as a trusted/strategic advisor for customers, driving the entire Customer Success lifecycle from onboarding to expansion
- Become the trusted Cribl expert as customers build out observability pipelines to transform data in their organization
- Establish and maintain relationships with stakeholders and senior management to drive success plans and KPIs at our largest customers
- Communicate effectively to our tech touch customers utilizing our customer success platform to automate our ability to respond using data-driven metrics
- Drive continued and expanded value by expanding usage of existing use cases and identifying new use cases, teams and data sources to reduce, enrich, and route data
- Clear, effective communicator and collaborator working cross-functionally with the Cribl sales, marketing, product, experience, and engineering teams as the voice of the customer
- Keep our customers healthy in their customer journey with Cribl to realize value with their purchase and continue to grow as a customer
- Continually inspire, mentor, and coach team members as an integral piece of the Customer Experience organization
AWSSQLCloud ComputingData AnalysisData engineeringREST APICommunication SkillsProblem SolvingCustomer serviceLinuxExcellent communication skillsRelationship managementCustomer SuccessEnglish communication
Posted 11 days ago
ApplyApply
🔥 Manager, Customer Success Engineer (CSE)
Posted 24 days ago
📍 Canada, North America
🧭 Full-Time
💸 107100.0 - 229500.0 USD per year
🔍 Software Development
🏢 Company: GitLab👥 1001-5000💰 $268,000,000 Series E over 5 years ago🫂 Last layoff about 2 years agoDeveloper ToolsDevOpsOpen SourceSaaSCloud Security
- Deep understanding of DevSecOps practices with ability to translate technical concepts into business value.
- Design and implement scalable customer success programs with proven track record of driving technical adoption across broad customer bases.
- Lead technical teams with focus on customer outcomes through excellent communication skills that articulate complex concepts clearly.
- Drive GitLab adoption and value realization across the AMER customer base by developing scalable technical enablement strategies that reach customers at all levels.
- Lead and mentor a team of Customer Success Engineers across the Americas region, fostering a culture of technical excellence and customer-focused problem solving.
- Partner with Sales and Renewals teams to align technical enablement with commercial objectives, proactively identifying adoption trends that signal churn or growth opportunities.
- Amplify customer needs and technical pain points throughout the organization by translating field insights into actionable intelligence for cross functional teams.
LeadershipSoftware DevelopmentAgileCommunication SkillsCI/CDProblem SolvingCustomer serviceMentoringDevOpsCross-functional collaborationSales experienceTeam managementStakeholder managementStrategic thinkingTechnical supportCustomer SuccessSaaS
Posted 24 days ago
ApplyApply
🔥 Senior Customer Success Engineer
Posted 24 days ago
🔍 Software Development
🏢 Company: Solo.io, Inc.
- 2+ years debugging, networking, cloud tooling and system administration experience.
- 3+ years of hands-on experience with Kubernetes, API gateways, Istio, and cloud-native applications
- Familiarity with technologies like Envoy and GraphQL is a plus
- Working knowledge of Go, Java, Node.js or related, modern programming language.
- Strong ability to dig into code to troubleshoot.
- Ability to manage stressful situations with calm professionalism, empathy, and compassion.
- Demonstrated strong written and verbal communication skills.
- Must be self motivated and have the ability to work well remotely
- Provide daily guidance to existing customers, proactively monitoring and responding to customer inquiries and issues on a regular basis
- Develop strong relationships with customers, sales, engineering and product teams.
- Proactively guide customers through their architectural and product setup and decisions.
- Troubleshoot and solve complex situations collaborating with Developers and Field Engineers.
- Contribute to Solo.io projects by submitting issues, pull requests, and documentation.
- Stay current with fast-moving additions to Solo.io products and related technologies to retain domain expertise and credibility.
- Manage stressful situations with calm professionalism, empathy, and compassion to develop good working relationships with clients, sales, engineering, and product teams
- Actively engage with the Solo.io community and related open source projects to foster adoption and grow external contributions
Posted 24 days ago
ApplyApply
🔥 Customer Success Engineer - WEST/CENTRAL
Posted 28 days ago
📍 California, USA
🧭 Full-Time
💸 156000.0 - 183750.0 USD per year
🔍 Software Development
🏢 Company: Zscaler
- 5+ years work experience in similar customer facing positions (e.g. Solution Engineer) within Enterprise level businesses.
- Ability to frame and simplify content and messaging for various audiences: technical, management and executive.
- Ability to understand technology and translate to business implications, driving value realization conversations.
- Working with Customer Success and Sales teams to drive value and customer outcomes across all segments.
- Engaging with large customers through technical workshops and providing them recommendations related to their environment with the objective to increase their Value Realization.
- Presenting in customer events such as Zscaler User Groups covering best practices for achieving goals, experiences and recommendations around Zscaler technology.
- Delivering internal technical sessions to Customer Success Managers to helping them drive technology adoption at scale through training and building adoption playbooks.
- Working cross functionally with Customer Success, Product Engineering and Support teams across Zscaler.
Cloud ComputingCybersecurityCommunication SkillsProblem SolvingRESTful APIsTechnical supportCustomer supportCustomer SuccessSaaS
Posted 28 days ago
ApplyRelated Articles
Posted 7 months ago
Insights into the evolving landscape of remote work in 2024 reveal the importance of certifications and continuous learning. This article breaks down emerging trends, sought-after certifications, and provides practical solutions for enhancing your employability and expertise. What skills will be essential for remote job seekers, and how can you navigate this dynamic market to secure your dream role?
Posted 7 months ago
Explore the challenges and strategies of maintaining work-life balance while working remotely. Learn about unique aspects of remote work, associated challenges, historical context, and effective strategies to separate work and personal life.
Posted 7 months ago
Google is gearing up to expand its remote job listings, promising more opportunities across various departments and regions. Find out how this move can benefit job seekers and impact the market.
Posted 8 months ago
Learn about the importance of pre-onboarding preparation for remote employees, including checklist creation, documentation, tools and equipment setup, communication plans, and feedback strategies. Discover how proactive pre-onboarding can enhance job performance, increase retention rates, and foster a sense of belonging from day one.