Manager, Customer Success Engineer (CSE)

Posted 26 days agoViewed

💎 Seniority level: Manager

📍 Location: Canada, North America

💸 Salary: 107100.0 - 229500.0 USD per year

🔍 Industry: Software Development

🏢 Company: GitLab👥 1001-5000💰 $268,000,000 Series E over 5 years ago🫂 Last layoff about 2 years agoDeveloper Tools DevOps Open Source SaaS Cloud Security

🗣️ Languages: English

🪄 Skills: LeadershipSoftware DevelopmentAgileCommunication SkillsCI/CDProblem SolvingCustomer serviceMentoringDevOpsCross-functional collaborationSales experienceTeam managementStakeholder managementStrategic thinkingTechnical supportCustomer SuccessSaaS

Requirements:

Deep understanding of DevSecOps practices with ability to translate technical concepts into business value.
Design and implement scalable customer success programs with proven track record of driving technical adoption across broad customer bases.
Lead technical teams with focus on customer outcomes through excellent communication skills that articulate complex concepts clearly.

Responsibilities:

Drive GitLab adoption and value realization across the AMER customer base by developing scalable technical enablement strategies that reach customers at all levels.
Lead and mentor a team of Customer Success Engineers across the Americas region, fostering a culture of technical excellence and customer-focused problem solving.
Partner with Sales and Renewals teams to align technical enablement with commercial objectives, proactively identifying adoption trends that signal churn or growth opportunities.
Amplify customer needs and technical pain points throughout the organization by translating field insights into actionable intelligence for cross functional teams.

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