Customer Success Engineer - Full time - Remote - EU

Posted 7 days agoViewed

📍 Location: Portugal, EU time zone, America east coast time zone

🔍 Industry: AI, video analytics

🪄 Skills: RESTful APIsLinuxTroubleshootingScriptingCustomer supportCustomer Success

Comfortable working with Windows and Linux to install, configure, and optimize software performance across different platforms.
Familiar with remote support tools to guide customers through complex setups and diagnose issues efficiently.
Ability to inspect log files to identify errors and understand application behavior.
Track down performance bottlenecks, also using tools and techniques to measure and analyze real-time data processing and streaming applications.
Proficient in using virtual machines to test different product variants and simulate diverse operational conditions, ensuring thorough feature validation and reliable performance.
Skilled in using screen recording tools to create clear and informative video tutorials for software walkthroughs and customer support.

Guide customers through the installation, configuration, and usage of our video analytics software. Help them onboard smoothly and ensure they are set up for success.
Understand customer business goals and use cases to provide expert technical guidance and tailor solutions to their needs.
Continuously improve our product documentation to make it easier for customers to find solutions, enabling them to achieve their goals faster.
Gather and analyze customer feedback and feature requests, sharing them with our engineering team to shape product development.
Actively use our technology, provide usability feedback, and participate in iterative improvement cycles.
Join customer calls to provide technical expertise and ensure our solutions are being used effectively.