Customer Success Engineer

Posted 17 days agoViewed

💎 Seniority level: Senior, 5+ years

📍 Location: Germany, Serbia

🔍 Industry: Generative Conversational AI

🏢 Company: Rasa👥 51-100💰 $26,000,000 Series B almost 5 years agoArtificial Intelligence (AI)Virtual Assistant Machine Learning Software

🗣️ Languages: English

⏳ Experience: 5+ years

🪄 Skills: Backend DevelopmentPythonCloud ComputingKubernetesAPI testingCustomer serviceDevOpsJSONCustomer Success

Requirements:

Deep technical expertise in Rasa and conversational AI development as well as on-premise infrastructure management
A minimum of 5 years of professional work experience with Rasa or equivalent
Experience serving as part of a key customer leadership team, working with technical and business decision-makers
Experience with either Python or Full Stack apps that run in the cloud, ideally DevOps experience with Kubernetes
Ability to act as an industry-encouraging leader in both customer meetings and public settings

Responsibilities:

Collaborate with multiple customers to ensure successful adoption and satisfaction with Rasa products.
Provide technical guidance and strategic advice to help customers optimize their AI assistants, with a focus on best practices and long-term success.
Support customers through proactive and reactive issue resolution, escalating to technical teams when necessary.
Provide proactive, consultative advice to help optimize the performance of our customers’ Rasa deployments
Help champion an environment for ongoing strategic customer success
Capture and communicate customer insights to Rasa’s product and engineering teams to help shape product development.
Participate in Rasa internal training and education sessions

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