Flip App

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💰 $5,000,000,000 Post-IPO Equity over 3 years ago🫂 Last layoff over 1 year agoPharmaceutical Biotechnology Precision Medicine Health Care Health Diagnostics

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🏢 Global

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🔥 Technical Support (m/w/d)

Posted 2 months ago

📍 Germany

🧭 Full-Time

🔍 Technology

Minimum 1–2 years of experience in technical customer support or a similar customer-oriented technical position.
Broad technical understanding, preferably through education in the IT field.
Knowledge of REST APIs and authentication standards such as SAML and OIDC.
Familiarity with tools like Git, GitLab, and API testing tools such as Postman or Insomnia.
Strong problem-solving skills and the ability to analyze and resolve complex issues.
Good communication skills and a collaborative attitude toward working with customers and teams.
Structured, forward-planning, and adaptable to changes.
Fluency in German and English.

You are the first point of contact for customers with technical issues related to the Flip platform.
Work closely with customers to identify and resolve problems efficiently, assisting them with troubleshooting and making system configurations as needed.
Act as a product expert, advising customers on REST APIs, authentication/authorization, integrations, and product roadmap.
Create and maintain documentation such as FAQs and guides to provide self-help resources for customers.
Capture and document customer inquiries and issues to identify improvement potentials for products and integrations.

GitAPI testingREST APICommunication SkillsAnalytical SkillsCollaboration

Posted 2 months ago

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🔥 Senior Customer Success Manager (m/w/d)

Posted 2 months ago

📍 Germany, European countries

🧭 Full-Time

🔍 Employee app, B2B SaaS

Mindestens 3 Jahre Berufserfahrung in den Bereichen Customer Success, Consulting, Account Management oder Projektmanagement.
Fundierte Projektmanagement-Skills mit einem Talent für Priorisierung.
Ausgeprägte kommunikative und empathische Fähigkeiten im Umgang mit Kunden.
Erfahrung im Arbeiten in einem dynamischen Umfeld mit mehreren parallelen Projekten.
Hervorragende Kommunikations- und Präsentationsfähigkeiten in Deutsch und Englisch.

Eigenverantwortliches Onboarding und Betreuung unserer strategischen Mid-Market & Enterprise-Kunden.
Gestaltung und Umsetzung von kundenspezifischen Account-Entwicklungsstrategien.
Aufbau und Pflege nachhaltiger, vertrauensvoller und erfolgreicher Kundenbeziehungen.
Projektmanagement während der gesamten Customer Journey, einschließlich Planung, Umsetzung und Überwachung von Projekten.
Aktive Mitgestaltung und kontinuierliche Optimierung unseres Customer Success Bereichs.

Project ManagementProject CoordinationCommunication SkillsAccount ManagementCustomer Success

Posted 2 months ago

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🔥 Sales Development Representative (m/w/d)

Posted 2 months ago

📍 Germany, European countries

🧭 Full-Time

🔍 Technology

At least 1 year of experience in software sales for B2B products or technology sales.
Experience in personalized multichannel lead engagement and strong consulting skills.
Background in acquiring strategic clients (10,000+ employees).
Familiarity with CRM and networking tools like HubSpot and SalesNavigator.
Driven personality with a passion for the product and resilience in facing challenges.
Fluent in German and English, both written and spoken.

Engage potential leads with personalized multichannel approaches.
Build strong relationships with leads to qualify them as sales opportunities.
Research and identify key potential customers for outreach.
Manage your own customer pipeline and conduct discovery calls.
Support Account Executive through the entire sales cycle.
Collect market insights from customers to aid product development.
Represent Flip at trade shows and events.

Business DevelopmentCommunication SkillsAnalytical SkillsCollaboration

Posted 2 months ago

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🔥 Initiativbewerbung

Posted 2 months ago

📍 Germany, Europe

🔍 Technology

Value flat hierarchies and short decision-making processes.
Embrace a hands-on mentality and willingness to shape the company's vision.

Assist in empowering frontline employees.
Work as part of a team to enhance access to company information.

Posted 2 months ago

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🔥 Revenue Operations Manager / Lead (m/f/d)

Posted 3 months ago

📍 Europe

🔍 B2B SaaS

Bachelor's degree (or equivalent experience) in business administration, finance, or information systems.
3-8 years of experience in revenue operations, sales operations, or a related field.
Expertise in HubSpot with experience in workflows, data pipelines, and reporting.
Strong analytical skills to gather data and turn it into actionable insights.
Strategic mindset focused on improving efficiency metrics and business impact.
Excellent collaboration and communication skills across teams.
Highly organized and self-motivated in a dynamic environment.
Experience with tools like Salesforce, Tableau, PowerBI, or similar (preferred).
Excellent communication skills in English; German is a plus.

Develop and implement funnel processes, definitions, and metrics for the revenue team.
Ensure availability of accurate and timely data for decision-making.
Lead management and optimization of sales, marketing, and customer success processes within HubSpot.
Standardize and maintain clear processes and guidelines for organizational workflows.
Collaborate closely with cross-functional teams to drive transparency around key metrics.
Proactively monitor and refine processes for scalability and operational excellence.
Manage territory/segmentation and optimize compensation management.

LeadershipData AnalysisMicrosoft Power BIPeople ManagementCross-functional Team LeadershipTableauCommunication SkillsAnalytical SkillsCollaborationMicrosoft Excel

Posted 3 months ago

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🔥 IT Project Manager / Delivery Manager (m/w/d)

Posted 3 months ago

📍 Germany

🧭 Full-Time

🔍 Technology, SaaS

Minimum 5 years of relevant experience in project management, delivery, and/or implementation of SaaS products.
Basic coding and/or development knowledge.
Experience with SSO (OIDC, Azure AD), REST-API, and providing API-based integrations in enterprise IT.
Proficiency in project management, preferably agile.
Direct experience working with enterprise customers and effective collaboration in cross-functional teams.
Customer and people-oriented work style that fosters relationships with stakeholders.
Fluent in German and English.

Help the Customer Success Engineering (CSE) team achieve their goals.
Collaborate with the Sales team at the start of each project.
Ensure customer success through the implementation of integration projects.
Act as a central point of coordination for requirements, problem-solving, and development of customized software throughout the project duration.
Work actively with the customer's functional departments, including project management, IT, and security.
Make decisions on technical matters to contribute to successful project completion.
Maintain close contact with external development partners to ensure smooth collaboration.

Project ManagementAgileProject CoordinationCommunication SkillsAnalytical SkillsCollaborationRelationship building

Posted 3 months ago

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Flip App

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